Smooth Vehicle Shipping & Cargo Reviews 

135
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers had a great experience with this company. Customers are really happy with the staff, noting that agents are extremely helpful, polite, and communicative throughout the process. People frequently praise the exceptional customer service and professional support when receiving quotes and arranging transport. Many individuals emphasized how smooth and reassuring the overall arrangement felt from start to finish. Some reviewers were not happy with unexpected price increases occurring after they paid their initial deposits, alongside delivery delays. Consumers also mentioned frustrating communication breakdowns and difficulties reaching support by phone when issues arose. Others felt that estimates differed from final costs and expressed dissatisfaction with how financial discrepancies were handled.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, highlighting prompt communication, competitive quotes, and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt and helpful support... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising timely arrivals,... See more

Price

Customers consistently note ambiguous experiences with price, as some reviewers praised competitive rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very prompt obtaining quote. Although we did not use their services because our situation changed such that we did not need to ship our vehicle, very thorough and informative.

Company replied

Rated 3 out of 5 stars

I am just getting a quote and not ready to book yet but my rep,jack Anderson is very attentive so far and helpful. I haven't scheduled so I'll come back after I do and update my review of the move its... See more

Rated 5 out of 5 stars

The Agent that quoted me, Mr.Elton, was incredibly gracious while the final decision was being made. Unfortunately, the place where we purchased the Cullinan said they would bring it back to our ne... See more

Rated 5 out of 5 stars

I was looking to ship my car from Southern California to Oregon. Bryan Smith was one of the first people to get me a quote. At first I was unsure if it would be possible because my car didn’t run and... See more


Company details

  1. Transportation Service
  2. also in
  3. Freight Forwarding Service
  4. Vehicle Shipping Agent

Written by the company

At Smooth Vehicle Shipping & Cargo, we provide reliable and efficient auto transport and cargo services across the USA. With years of experience, we ensure your vehicle or cargo arrives safely and on time. What sets us apart is our personalized approach, attention to detail, and commitment to transparency. Our fleet of well-maintained trucks and expert drivers handle each shipment with care. We prioritize clear communication, competitive pricing, and customer satisfaction, making your transport experience seamless from start to finish.


Contact info

4.0

Great

TrustScore 4 out of 5

135 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(135)

112 reviews in the last 12 months

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Rated 1 out of 5 stars

Threatening to sue me for exercising my right to post an honest review

Since my last review of this company 9/9, I received numerous texts threatening to sue me for sharing my experience; the facts and exercising my right to inform others that they never delivered services, they agreed to cancel, that they jacked up their price 24 hours before pickup.
9/12 i spoke with Finn Smith who sounds like a Patel about my refund of $157 that i still have not received and it's 9/15. Don't deal with this company. There's nothing smooth or honest about them. Call your card company directly. I wish I can attach the messages 😪 😕 😩. Sad and pathetic.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

This company provides a teaser rate and…

This company provides a teaser rate and then changes the price the night before the pick-up of your vehicle. They doubled the price originally quoted and then offered to give me a few dollars off the new price. It is unbelievable that a company like Smooth Vehicle Shipping can stay in business. They are criminal with their practices. When I initially searched for reliable vehicle shipping companies, there were a few vendors who promoted their company by pledging to provide an honest/accurate quote. I thought that was an odd way of winning over customers. Now, I understand. The vehicle transport world is filled with companies like Smooth Vehicle Shipping that scam you and steal your money. If the price quoted on shipping your vehicle seems to be too good to be true, save yourself the trouble and look elsewhere. Companies like Smooth Vehicle Shipping should be shut down. I never received my deposit back and I am now fighting with Capital One to support my claim. What a waste of time, energy and money. I ended up using Nexus Auto Transport. I booked them the night before I needed the car shipped and they were GREAT. I paid a good amount for the service, but I got to deal with honest, reliable people and they came through in a pinch.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

From Florida to Puerto Rico a Smooth Experience

We were relocating our entire family from Tampa to Bayamón and had two cars we needed to ship to Puerto Rico. They arranged to pick up both cars at our home, and guided us through the paperwork. What stood out most? Their honesty and communication. No hidden fees, no last minute surprises. Both vehicles arrived safely within the expected window.

13 June 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Safe and smooth transport is always our priority. Looking forward to serving you again in the future!

Rated 5 out of 5 stars

Reliable Transport Partner for Dealership

As a dealership, we rely on dependable transport partners to move vehicles quickly and safely and this company delivers every time. We've shipped dozens of cars with them, and they’ve never let us down. Highly recommended for any dealer needing a reliable transport company.

27 May 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

We truly appreciate your 5-star review! It was a pleasure assisting with your vehicle shipment. Thanks for trusting us with your transport needs!

Rated 5 out of 5 stars

Outstanding Service from Pickup to Delivery!

I recently shipped my vehicle with SVS Cargo and feel very happy. From the moment I booked the order their team is very responsive and professional. They kept me informed throughout the process, and my car was picked up and delivered on time without any problem.
The best part of this shipment was good communication. The driver is very professional and handled my vehicle very well. I highly rated SVS Cargo if anyone looking for a trustworthy company to ship vehicle.

24 May 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

We truly appreciate your 5-star review! It was a pleasure assisting with your vehicle shipment. Thanks for trusting us with your transport needs!

Rated 5 out of 5 stars

I had an amazing experience shipping...

I had an amazing experience shipping my vehicle from California to Florida with SVS Cargo. I received a quick and accurate quote, and they were upfront about all the costs with no hidden fees, which is rare in this industry. My car arrived in perfect condition, earlier than expected, and the delivery process was just as smooth.

3 June 2025
Unprompted review
Smooth Vehicle Shipping & Cargo logo

Reply from Smooth Vehicle Shipping & Cargo

Thanks for choosing us and for sharing your experience! We’re glad everything went smoothly with your auto transport. We're here whenever you need us again.

Rated 1 out of 5 stars

Scam

Scam. Took my deposit but never shipped my vehicle. Called a week after the vehicle was supposed to be picked up to tell me they had a driver but it would be 3.5x the quoted cost. Total scam. Never heard from them again when I said I would not pay that much.

11 June 2025
Unprompted review
Show reviews in all languages. (135 reviews)

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