Suzitee Reviews 897

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like blankets, mugs, and canvases are well-made, vibrant, and exceed expectations. Many people are also very happy with the delivery service, often receiving their orders sooner than anticipated and finding the packaging secure. However, some people were not happy with the order process and response times. There are instances where customers experienced significant delays, with orders arriving after promised dates, or even not at all. A few reviewers also mentioned issues with customer service, specifically a lack of response to inquiries about delayed or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Response time

Reviewers mention negative feedback about response times. Many customers report a lack of responsiveness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully... See more

Rated 5 out of 5 stars

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and st... See more

Rated 5 out of 5 stars

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee wa... See more

Rated 5 out of 5 stars

I found the quality of the duvet cover and shams to be terrific; color and graphics were well done. I bought these for my daughter's birthday she is so happy seeing her beloved dog in print.


Company details

  1. Gift Shop

Written by the company

Discover the Best in Personalized Gifts at Suzitee - Your Trusted Partner! At Suzitee, we pride ourselves on providing unique personalized gifts for every occasion. With categories for family members, teachers, schools, nurses, and healthcare professionals, we have the perfect gift for everyone. With a strong focus on exceptional customer service, we strive to deliver the best products and services to ensure your complete satisfaction. Shop with us and experience our commitment to long-term customer relationships. Choose Suzitee for top-quality products that are carefully curated to symbolize deep meaning. If you ever encounter any issues, our dedicated team will promptly address and resolve them. Your satisfaction is our priority. Join countless customers who have experienced the joy of giving and receiving personalized gifts from Suzitee. Shop now and create cherished memories that last a lifetime.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

897 reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Reading Pillow

I purchased a custom reading pillow with my daughter’s name on it. The designs to choose from were amazing cartoon-like designs to look like my daughter. The pillow arrived and I was able to put the cover on the pillow and it was absolutely beautiful! The cover was soft and detailed and so pretty! My daughter loves it

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Never got the product.

3 December 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Jennifer,

We sincerely apologize for the delayed response to your message. Due to the high volume of inquiries, we are working hard to address customer concerns as quickly as possible.

We will immediately ask our customer service team to review your order and come up with the best possible solution that benefits you.

We truly value our customers' feedback and will make every effort to address and improve any shortcomings. Once again, we apologize for the inconvenience and sincerely hope we will have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Great quality

Great quality! The blanket is very soft and the print looks amazing. Would recommend this in the future. It showed up quickly as well

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Waiting at the door

Very happy with the canvas poster I ordered, great quality and well done! Only issue I had was there was no instructions on putting the frame together...😢😢!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Photo Slippers.. perfect Christmas gift

Although I was not able to stay til the package was delivered, my son & his wife LOVE their slippers!!! They look exactly as ordered!! And the customer service and immediate responses received throughout the ordering process and until delivered was exceptional! Thank you so much !!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Saw an ad from Google Perfect End To X'mas 2025!!! swipe on…

Saw an ad from Google while swipe on the news and I click an the ad by Suzytee as features customize bag with pets prints on it. Browse the ad and pick a bag and adding the name of my wife along the names of our 6 cats hoping all is good and received it before X'mas. I do felt worried at first cause when making payments I realized the site is in USA but just keep the faith and hoping it arrived ASAP. Just as the time in Singapore hit 1700hrs on X'mas eve and about to get ready for dinner outing, bell rings and the package arrived at the doorstep and gave it straight to my wife and glad she love the surprised and the gift... End up late for our dinner as she gazing on the gift and love it a lot as it's customize with the names of our cats and her's as well.
Thank you team for the effort and well made products.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order

I placed an order, received an email with the tracking number. However when I input the tracking number to track my order it says not found. I am in a panic mode because I cannot talk to a customer service rep regarding my order. I have sent several messages and have not received a response. Please help!!

26 December 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Gloria,

We sincerely apologize for the delayed response to your message. Due to the high volume of inquiries, we are working hard to address customer concerns as quickly as possible.

We will immediately ask our customer service team to review your order and come up with the best possible solution that benefits you.

We truly value our customers' feedback and will make every effort to address and improve any shortcomings. Once again, we apologize for the inconvenience and sincerely hope we will have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Good Quality Cap

Quality of product is good. Customer care follow up has also been good. Allow extra time to receive unless you pay for expedited shipping.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

You guys are awesome Suzitee

You guys are awesome, received my God says I am blanket with in 10 days, it made it before Christmas and it is amazing, flawless. I will be ordering more from Suzitee in the near future. Thank you Suzitee

20 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give this company a “0”…

If I could give this company a “0” rating I would! Placed an $132.00 order for Posters on 3 December. It’s 25 December and have not received my order as of yet. No shipping tracking information can be found.. They were supposed to be Christmas gifts😕. Lines of communications is awful with this company!

25 December 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Paula,

We sincerely apologize for the delayed response to your message. Due to the high volume of inquiries, we are working hard to address customer concerns as quickly as possible.

We will immediately ask our customer service team to review your order and come up with the best possible solution that benefits you.

We truly value our customers' feedback and will make every effort to address and improve any shortcomings. Once again, we apologize for the inconvenience and sincerely hope we will have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Great job on the canvas

Great job on the canvas. It was perfect, just what I was looking for. Looks even like a real painting. Order was placed and the shipping was top notch.
Thank you so much, I look forward to hanging it.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

It says the company is based out of…

It says the company is based out of Florida, but after ordering and digging deeper you realize its an overseas operation. The shipping service used is atrocious. I still have not received my order and I keep getting updates on tracking that say things like Thank you for waiting patience. Seriously?! I have no idea where my package is or even who carrier wise will finally deliver it. There will be no future orders from me.

23 December 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Janette,

We sincerely apologize for the inconvenience caused.

Due to the current high volume of work, we have not yet had the opportunity to review your order. We have already requested our customer service team to prioritize checking your order and will ensure that it is handled as soon as possible.

We hope you can understand the situation, and we truly appreciate your patience during this time.

Once again, we deeply apologize for any frustration this may have caused.

Rated 5 out of 5 stars

The crossword was a gift

The crossword was a gift. And he loved it. So nice and brings the names on it to life, bringing memories of the people on the crossword to life also. Very pretty colors. And the canvas is beautiful and sturdy. Thank you for making this for us.

19 December 2025
Unprompted review

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