First time in this establishment and the customer service was second to none! Very pleasant, helpful and knowledgable staff. Would absolutely recommend!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
suttons and robertsons are premium lenders... i have been taking out 6 month loans with them for ten years=plus now ... they make one feel as a valued customer, and they make it so easy to just leave... See more
Company replied
Both the woman who helped me the day before, and put the item aside in case I wanted to return for it, and then the man who assisted in my purchase the next day were professional and patient, even tho... See more
Company replied
Seamless and discreet
Company replied
Company details
About Suttons and Robertsons - Edgware Road
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
Edgware Road 199, W2 1ES, London, England, United Kingdom
- 0333 240 5807
4.8
Excellent
41 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time in this establishment and…
First time in this establishment and the customer service was second to none!
Very pleasant, helpful and knowledgable staff. Would absolutely recommend!
13 April 2026
Reply from Suttons and Robertsons - Edgware Road
We’re delighted to hear your first visit left such a strong impression. It’s great to know the team were pleasant, helpful, and knowledgeable throughout. Thank you very much for your recommendation. We would be very happy to welcome you back again.
Really polite and throughly perfessionl…
Really polite and throughly perfessionl way of dealing with my request a thoroughly pleasant experience
31 March 2026
Reply from Suttons and Robertsons - Edgware Road
We’re so pleased to hear you had such a pleasant experience and found the service both polite and professional throughout. Thank you for your kind words, and we’d be very happy to assist you again in the future.
Friendly staff and welcoming very…
Friendly staff and welcoming very helpful on the phone and emails bank transaction completed as I was informed by staff
28 March 2026
Reply from Suttons and Robertsons - Edgware Road
Thank you for choosing us for the sale of your high end jewellery & watches. We are so glad to hear your positive feedback which shall be passed on to our Team at Edgware Road
Lovely customer service and great…
Lovely customer service and great interactions generally
26 November 2025
Reply from Suttons and Robertsons - Edgware Road
We’re so pleased to hear you enjoyed the service and had such positive interactions with the team. Thank you for taking the time to share your feedback.
Great experience
I had a great experience. I needed to sell a necklace and the attention of the staff was incredible. The transaction quickly. I totally recommend it.
29 January 2026
Reply from Suttons and Robertsons - Edgware Road
We’re so pleased to hear you had a great experience and felt well looked after by the team. It’s good to know the process was quick and straightforward. Thank you for the recommendation.
Friendly
Friendly , transparent decent rates, better deal than the common high street pawn shops
30 January 2026
Reply from Suttons and Robertsons - Edgware Road
Great to hear you had such a positive experience and felt well looked after. Thank you for taking the time to share your feedback. We look forward to welcoming you back.
Excellent experience from start to…
Excellent experience from start to finish. Professional staff. Highly recommended.
31 December 2025
Reply from Suttons and Robertsons - Edgware Road
We’re so glad you had a great experience and found our team professional. Thank you for the recommendation, it’s much appreciated.
Every one was very helpfull.
Every one was very helpfull, its the first time that I have done this.
6 December 2025
Reply from Suttons and Robertsons - Edgware Road
Thank you for your review! We’re so pleased to hear that our team were helpful, especially as it was your first time doing this. We always aim to make the process clear and comfortable for our customers.
If you ever need any further assistance, we’re always here to help!
Great experience Kind and clear on the contract I signed
Kind and clear on the contract I signed
17 October 2025
Reply from Suttons and Robertsons - Edgware Road
Thank you for your review.
We are pleased to hear that you received a kind and clear service.
We look forward to hearing from you in the near future.
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive review.
We are pleased to hear that you are happy with the service that we provide.
We look forward to seeing you soon.
Very nice man James helped
Very nice man James helped .
Gave me a good price .
if your are selling just make sure you have your passport and a bill with your address on it .
Money paid into Bank account that day .
10 June 2025
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive review.
We are pleased to hear that you had a fast and efficient service.
We look forward to hearing from you in the near future.
I needed a loan
I needed a loan. They were quick, explained to me clearly and were kind and professional. I expected the loan installment to be a little lower.
28 March 2025
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive review.
We are pleased to hear that our Staff could provide you with a quick and professional service.
We look forward to hearing from you in the near future.
Fast very professional and staff…
Fast very professional and staff member: they are so fast and and got my money in a few hours.
16 March 2025
Reply from Suttons and Robertsons - Edgware Road
Thank you for your review.
We are pleased to hear that our staff could provide a professional and fast service.
We look forward to hearing from you in the future.
Reply from Suttons and Robertsons - Edgware Road
Thank you for your enquiry.
We look forward to hearing from you in the near future.
I definitely remember their service.
I sold my Cartier ring to them and they were professional, efficient and reasonable. I am happy that I chose their service to do business with.
30 November 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you very much for your review.
We are glad to hear that we could provide you with an efficient, reasonable and professional service whilst you sold your Cartier Ring.
We look forward to hearing from you in the near future.
A fast personal and professional…
A fast personal and professional service from start to finish
13 November 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you very much for your positive review.
We are glad to hear that we could provide you with a personal and professional service.
We look forward to hearing from you in the near future.
Gita (area manager) was personal and…
Gita (area manager) was personal and professional, and we felt in safe hands. The money transfer was seamless. I would 100% go back to this company for future exchanges,
29 October 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you very much for taking the time to leave a review.
We are pleased to hear that Jurgita could provide you with a pleasant and seamless experience, we shall pass this review onto Jurgita.
If you require any further assistance, please do get in touch.
Excellent service!
22 October 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you very much for your review.
We are glad to hear that we could provide you with an excellent service.
Please do get in touch if we can assist you in any further way.
I had a wonderful experience with Suttons And Robertsons very friendly staff and always there to help people
Very helpful and friendly
25 September 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you very much for your positive review.
We are pleased to hear that our friendly Staff could provide you with a helpful service.
We look forward to welcoming you into one of our stores in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.