The staff all know their stuff but they don't rush the dithering customer (me) or try to dazzle with too much info. I prefer to buy online but I would have made the mistake of choosing an ottoman sin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a new double mattress, Jessica was very knowledgeable and helpful. After trying several in my price bracket I chose a firm one, knowing I could change it if it was too firm. Having slept on... See more
Company replied
I can’t speak highly enough of Ian at the Portslade showroom. He is knowledgeable, professional and genuinely friendly, and he makes the whole process straightforward and efficient. This is my se... See more
Company replied
Ours was an emergency purchase as our bed had broken. We visited the Portslade branch (closest to home) where we were greeted with a friendly smile. Having divulged the urgency and our requirement we... See more
Company replied
Company details
About Sussex Beds
Written by the company
Welcome to Sussex Beds
At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.
Why Shop With Us?
- 🛏️ Over 40 years of sleep expertise
- ⭐ Trusted family-run business
- 🏪 Multiple stores across Sussex, Kent & Surrey
- 💤 Wide choice of beds, mattresses & frames
- 🤝 Friendly, knowledgeable sleep experts
- 🚚 Professional delivery service
Helping You Sleep Better
Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.
Visit One of Our Stores
We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.
Thank You
Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.
Contact info
United Kingdom
- 03300 583200
- info@sussexbeds.co.uk
- sussexbeds.co.uk
4.9
Excellent
945 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sussex Beds
Thank you for your fantastic review! We're delighted to hear you received first-class service from your visit to the showroom right through to delivery. We really appreciate your kind feedback and hope you enjoy your new bed!
Gentleman serving was helpful and…
Gentleman serving was helpful and knowledgeable. Was able to advice me .
1 August 2026
Reply from Sussex Beds
Thank you for your kind review! We're delighted to hear our team member was helpful and knowledgeable, and was able to offer the advice you needed.
The team at Worthing were great
The team at Worthing were great. Very helpful, answered all my (many) questions, and sorted me out with minimal fuss
8 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear the Worthing team were so helpful and patient with all your questions. It's great to know they made the whole process straightforward and hassle-free. We really appreciate your feedback.
Reply from Sussex Beds
Thank you for your kind review! We're delighted to hear you found our team knowledgeable, friendly and helpful. We really appreciate your feedback.
New Mattress
New Mattress. The visit to look for a new mattress went without a hitch.Gary was very helpful and we were pleased with the outcome.
7 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear your visit went so smoothly and that Gary was able to help you find the right mattress. We really appreciate your feedback and hope you enjoy many comfortable nights on your new mattress!
The only shadow was the extremely slow…
The only shadow was the extremely slow internet connection that the sales lady had no control over
1 August 2026
Reply from Sussex Beds
We're sorry the slow internet connection caused some frustration during your visit. Unfortunately, it was outside of our team's control, but we really appreciate your patience and hope it didn't detract too much from your overall experience with us.
Complete satisfaction
Lynn and Julie went out of their way to make sure that we were treated well . They were both very kind and caring and helpful. They are excellent members of staff. Thank you both very much for all your help. Tony and Pat Bell
8 August 2026
Unprompted review
Reply from Sussex Beds
Thank you so much for your wonderful review, Tony and Pat! We're delighted to hear that Lynn and Julie went above and beyond to make you feel well looked after. Your kind words about their care and helpfulness mean a great deal, and we'll be sure to pass your thanks on to them. We really appreciate you choosing Sussex Beds!
Great service
Excellent product knowledge well explained in the Bexhill shop.
After an expensive mistake with a previous bed it was good to have the option of a 60 day trial.
There is a good range of sizes, hardness, texture and finish.
Delivery was prompt and well advised.
27 July 2026
Reply from Sussex Beds
Thank you for your fantastic review! We're delighted to hear you found our team in Bexhill knowledgeable and helpful, and that they took the time to explain the different options available. We're especially pleased the 60-night trial gave you extra peace of mind after your previous experience. It's great to hear you were also happy with the delivery service. We hope you enjoy your new bed!
Reply from Sussex Beds
Thank you for your kind review! We're delighted to hear Mark was so helpful. We'll be sure to pass your lovely feedback on to him. We really appreciate you choosing Sussex Beds!
Salesman very helpful
The salesman was very helpful and asked me questions to establish exactly what bed I was looking for and took me through all options explaining the differences.
30 July 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear our team took the time to understand exactly what you were looking for and clearly explained the different options available. We pride ourselves on providing helpful, no-pressure advice, so it's great to know you had such a positive experience. We hope you enjoy your new bed!
Very helpful staff plus an excellent…
Very helpful staff plus an excellent amount of stock to choose from plus speedy delivery dates.
6 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear you were pleased with the helpful service, great choice of stock, and speedy delivery. We really appreciate your feedback and hope you enjoy your new bed!
Knowledgeable and helpful staff
Knowledgeable and helpful staff, quality range of beds at reasonable prices
6 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear you found our team knowledgeable and helpful, and that you were pleased with the quality and value of our beds. We really appreciate your feedback!
Ian was exceptionally helpful from…
Ian was exceptionally helpful from start to finish in the buying process on the multiple occasions we visited the shop to try out the mattresses and through the conversations we had over the phone. Would never buy a mattress or bed from anywhere else.
25 July 2026
Reply from Sussex Beds
Thank you so much for your fantastic review! We're delighted to hear Ian was so helpful throughout your visits and phone conversations, and that he took the time to make sure you found the right mattress. Your loyalty and kind words mean a great deal to us, and we look forward to helping you again in the future!
very nice guys who delivered mattress…
very nice guys who delivered mattress and took all rubbish and also made we were happy before they left
6 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're so pleased to hear our delivery team were friendly, helpful, and made sure everything was fine before they left. We'll be sure to pass on your kind comments to the team. We hope you enjoy your new mattress!
What amazing people at the Hayward…
What amazing people at the Hayward Heath branch. They helped me choose the best bed for my needs and were patient very empathetic. They didn’t rush me and guided me to the most appropriate bed. I couldn’t thank Gary and Michelle enough. You are a what makes Sussex Beds what they are , a great place to buy a bed . Thank you. I know where to go to the next time I need a bed.
5 August 2026
Reply from Sussex Beds
Thank you so much for your wonderful review! We're delighted to hear that Gary and Michelle made you feel so comfortable and took the time to help you find the right bed without any pressure. Your kind words mean a great deal to us, and we'll be sure to pass them on to Gary and Michelle. Thank you for choosing Sussex Beds and for your lovely recommendation!
Very Helpful and knowledgeable
5 August 2026
Reply from Sussex Beds
Thank you for your kind review! We're so pleased to hear you found our team helpful and knowledgeable. We really appreciate your feedback!
Reply from Sussex Beds
Thank you for your lovely comment! We're delighted to hear you received such friendly service. We really appreciate your feedback!
Michelle was very happy
Michelle was very happy, chatty and helpful
I would recommend seeing Michelle in Haywards Heath
4 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear Michelle was so friendly, chatty and helpful. We'll be sure to pass your kind comments on to her. Thank you for recommending Michelle and Sussex Beds!
Friendly and professional staff
Friendly and professional staff. Explained and answered my questions. Didn't feel rushed but was able to make my decision in my own time.
3 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear our team was friendly, professional, and took the time to answer all of your questions without any pressure. Helping our customers make the right decision at their own pace is exactly the experience we aim to provide. We hope you enjoy your new bed!
Excellent service from knowledgeable
Excellent service from knowledgeable, friendly and positive shop manager.
3 August 2026
Reply from Sussex Beds
Thank you for your wonderful review! We're delighted to hear you received excellent service from our manager. We really appreciate your kind feedback and hope you enjoy your new bed!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.