Susanmarykentucky Reviews 

30
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, most reviewers were let down by their experience overall. Many people found the product quality to be very poor and inconsistent with the descriptions or photos provided online. Consumers frequently reported receiving items made from cheap materials like polyester instead of advertised fabrics, often accompanied by strong chemical smells and incorrect sizing. Additionally, some orders took a long time to arrive. Reviewers also highlighted significant issues with the return policy, noting that returns often required customers to pay high shipping costs to send items back to Asia. Many customers were offered only partial refunds to keep the unsatisfactory items, rather than a full refund for a return.

What people talk about most

Product

People report negative experiences with product quality, often describing items as cheap, flimsy, and not at... See more

Quality

Reviewers consistently express strong dissatisfaction with product quality, often describing items as being... See more

Refund

Customers had ambiguous experiences with refund, with many reporting difficulties in obtaining a full refund.... See more

Order

Customers consistently note negative experiences with order, with many advising against ordering from this... See more

Return policy

Consumers express significant dissatisfaction with the return policy, often citing high return shipping costs... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This is a scam; very very poor product quality not at all consistent with photos or description. No response at all despite repeated mailings re: obtaining a return authorization. No phone number. N... See more

Rated 1 out of 5 stars

This company misrepresents its low quality products. My wife was given the impression from, not just the photos, which presented the products as high quality, but from the descriptions, which, for ex... See more

Rated 1 out of 5 stars

I haven't received my shoes I just foolishly ordered, without checking TrustPilot, or other sources that root out scam websites and businesses. I now see it is a fake company. Bank of America said th... See more

Rated 1 out of 5 stars

This company is false advertising. They filtered a photograph of their product to look like a fuzzy sweater and what I got was a cheap polyester print I couldn’t get my head through. When I emailed th... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

30 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(30)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

The shirt I ordered was massively too…

The shirt I ordered was massively too big even though it was a M. Then I couldn’t return it because I would have to send it back to China which is incredibly expensive. Therefore they gave me a 20% refund. What a scam.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

The floral shirt never arrived

The floral shirt never arrived. When my wife followed-up. They said it had been delivered. We are challenging the credit card charge with our bank. We are also cancelling the credit card and have asked for a new one to be issued.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Fake business …

I haven't received my shoes I just foolishly ordered, without checking TrustPilot, or other sources that root out scam websites and businesses. I now see it is a fake company. Bank of America said they will dispute the charge if the shoes never arrive or are poor quality. I reported their Facebook page as a scam. Don't be fooled by them and never buy from this fake site!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Definitely should have read reviews…

Definitely should have read reviews first! Extremely cheaply made shoes that are not same as pictures. Soles are made of light weight cheap plastic not worth anywhere near what they cost and returns cost almost the same price as the shoes! I learned a hard lesson on this one. Do not buy from this company!

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Not as advertised

Because the item was shipped from China, it took an exceptionally long time to arrive. When it arrived, I was disappointed in the quality as it was made from a much cheaper material and did not look the same as what had been advertised. Additionally, the care label had been cut off, so it’s hard to know exactly what fabric it’s made out of when it comes to washing it. Even though it says easy returns, that is not the case. I would definitely recommend not doing business with this company.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

This "company" should be deemed a scam

This company misrepresents its low quality products. My wife was given the impression from, not just the photos, which presented the products as high quality, but from the descriptions, which, for example, both sweaters she got claimed to be cashmere, but they were polyester. The sizes were also NOT extra large, but very small, although neither sweater had tags to show size. The shoes she got were the same: the strong plastic smell was overwelming! She tried to get a refund, but they do not stand by their products. Do not make the same mistake she made.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

No free returns…be aware.

The Lisa Orthopedic shoes arrived after a few weeks. Different looking than the photos and not very high quality. They didn’t fit and their fine print says no returns on sale items. And EVERYTHING on their website is on sale.
We requested a refund anyway.

They replied:
Thank you for reaching out. We’re truly sorry to hear that your Lisa Orthopedic Mary Janes did not fit as expected.

At this time, we don’t offer free returns. Customers are responsible for covering the return shipping cost to our warehouse in Asia, which typically ranges between $30–$50, depending on the size of the order.

To make things easier and avoid the hassle of returning the shoes, we’d like to offer you a 10% refund of your total order amount. You can keep the shoes, and we’ll process the refund within 12–24 hours once you confirm.

Buyer beware.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Not associated with the Charleston or Etsy Susan and Mary stores. Beware.

They use photos from a store in Charleston, but are clearly not associated with it. The shoes I received came from China. The smell when I opened the bag was a pungent overpowering chemical smell, and the color and stitching on the shoes were laughably unlike the pictures.

No returns on sale items is tucked in the return policy , as well as “ customer responsible for postage on returns no matter where in the world it has to be returned to “, and everything is on sale, soooo…

Lesson learned on this one.

8 November 2025
Unprompted review

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