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Company details
Written by the company
Unbox joy with Surprey - Europe’s favorite Blind Box shop. From cute collectibles to rare finds, we deliver surprise toys EU-wide. Start unboxing now!
Contact info
Switzerland
- support@surprey.com
- surprey.com
2.7
Poor
10 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total fraud site
Total fraud site. Never shipped, never responded to email asking to cancel and refund order.
27 October 2025
Unprompted review
Surprey offers the best selection and…
Surprey offers the best selection and prices across Europe – unbeatable!
22 July 2025
Unprompted review
It’s terrible company
I paid €72.90 for the Labubu figure and I still haven’t received it! You pretend the parcel was shipped, but when I track it, it clearly says: “Shipment cancelled”! I’ve contacted you three times and received NO reply! This is absolutely unacceptable. You are clearly scamming your customers and have no regard for your reputation. I order internationally all the time, and this is the first time I’ve been deceived in such a blatant way. I sincerely hope my money serves you well — since it seems that’s all you care about.
27 July 2025
Unprompted review
I ordered an original Labubu
I ordered an original Labubu, but what I received is a fake one. The code on the box checks out as original, but the code on the Labubu figure itself comes up as fake and redirects to the (popmerat) website. On top of that, the Labubu I received is clearly version V1, not V3 as stated on the website :) I contacted customer support, but unfortunately, my messages have been completely ignored. I strongly do not recommend ordering from this website.
1 June 2025
Unprompted review
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