Surf Monger Reviews 379

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Bought a Jobe dry bag - very good price and very quick delivery. Turned up with no shoulder strap in the box - heard back from Chad within hours of my email advising her post out the missing shoulder... See more

Company replied

Rated 5 out of 5 stars

Excellent speedy delivery and very pleased with the SUP. Purchased for myself as a 65kg adult as a second board, ( Already have a Red 10.6, as main board, used on lakes in all conditions, sea when... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service!! Chad couldn’t have been more helpful with my questions and allowed us to arrange collection while we were visiting the New Forest. Couldn’t recommend enough. Also had an iss... See more

Rated 5 out of 5 stars

Had great customer service from Chad. Couple of issues with payment checking out - Chad called a couple of times to resolve the problem. Couldn't recommend highly enough. Just good to experience gre... See more


Contact info

5.0

Excellent

TrustScore 5 out of 5

379 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Good service, great price

I brought an electric pump which was a very good price and very quick delivery. I have previously also brought my board from Chad and have had amazing service each time.

2 September 2024
Rated 5 out of 5 stars

Look no further than New Forest Surf

We originally bought our board in 2022 and were pleased with the service at the time - great people with great advice, kept up to date, fast delivery etc. But it was when it went wrong that we were really impressed. Two weeks ago our board failed and I was dreading the idea of a warranty claim but Chad took all that fear away with one phone call. He immediately assured me that Jobe would replace the board (shout out for Jobe there) and took all of the work off me. A handful of photos later and Chad confirmed that a replacement board was on the way, even taking a moment to check that we would be happy with the new colour. Less than two weeks later we have our replacement board! If you're thinking of buying a paddle board just buy it from these guys, you won't regret it!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Arrived faster than expected

Arrived faster than expected, colour was way nicer than I thought it would be plus they gave me stickers. Thanks! Will be my go to for any other paddle board bits and bobs

25 June 2024
Rated 5 out of 5 stars

Very speedy service thank

Very speedy service thank

25 April 2024
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Reply from Surf Monger

Thanks for the review Ken and being a return customer - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙

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