Bought a Jobe dry bag - very good price and very quick delivery. Turned up with no shoulder strap in the box - heard back from Chad within hours of my email advising her post out the missing shoulder... See more
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Bought a Jobe dry bag - very good price and very quick delivery. Turned up with no shoulder strap in the box - heard back from Chad within hours of my email advising her post out the missing shoulder... See more
Company replied
Excellent speedy delivery and very pleased with the SUP. Purchased for myself as a 65kg adult as a second board, ( Already have a Red 10.6, as main board, used on lakes in all conditions, sea when... See more
Company replied
Amazing customer service!! Chad couldn’t have been more helpful with my questions and allowed us to arrange collection while we were visiting the New Forest. Couldn’t recommend enough. Also had an iss... See more
Had great customer service from Chad. Couple of issues with payment checking out - Chad called a couple of times to resolve the problem. Couldn't recommend highly enough. Just good to experience gre... See more
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Great service as usual. Have had two faultless experiences with New Forest Surf. Highly recommended.
Great communication, fast service with competitive prices and free postage on my item.
Quality products, good communication and swift delivery!
Thank you.👍
I brought an electric pump which was a very good price and very quick delivery. I have previously also brought my board from Chad and have had amazing service each time.
We originally bought our board in 2022 and were pleased with the service at the time - great people with great advice, kept up to date, fast delivery etc. But it was when it went wrong that we were really impressed. Two weeks ago our board failed and I was dreading the idea of a warranty claim but Chad took all that fear away with one phone call. He immediately assured me that Jobe would replace the board (shout out for Jobe there) and took all of the work off me. A handful of photos later and Chad confirmed that a replacement board was on the way, even taking a moment to check that we would be happy with the new colour. Less than two weeks later we have our replacement board! If you're thinking of buying a paddle board just buy it from these guys, you won't regret it!
Great, efficient service. Product well priced and delivery in an acceptable time.
Arrived faster than expected, colour was way nicer than I thought it would be plus they gave me stickers. Thanks! Will be my go to for any other paddle board bits and bobs
Rail tape arrived quickly and correct for a 10' surf SUP
New Forest assisted me via email with knowing exactly which product I required before buying. They seem to know their stuff and are very passionate about their trade.
A prompt and diligent service. Just what I needed for my new paddle. Excellent kit
Really happy with my purchase, excellent communication. Highly recommend and will definitely buy from them again.
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