Bought a Surfskat for almost 50% of the costs. It was from the last season but SO WHAT. The price here in switzerland ist abaout 300 Franks, i bought it for round 180 Franks plus shippmenr. I place... See more
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I am not sure if this legit company or not but its becoming an ridiculous experience. Order placed on December 16th, order #9987836. Up until now i have no idea where my order is. DPD says cannot cont... See more
Company replied
Very fast delivery from UK to Germany :)
prompt delivery - top boots - feet are kept warm in winter
Company details
Information provided by various external sources
Über 300 Surf, Schnee, Skate und Outdoor-Marken mit KOSTENLOSEM VERSAND * auf Kleidung, Schuhe, Accessoires und Ausstattung zur Verfügung.
Contact info
London, United Kingdom
- surfdome.de
Unbeatable price and shippment
Bought a Surfskat for almost 50% of the costs. It was from the last season but SO WHAT. The price here in switzerland ist abaout 300 Franks, i bought it for round 180 Franks plus shippmenr. I placed the order on saturday, it was shipped on sunday (oO!) from UK and arrived on wednesday in switzerland. I do not know how this business works, but it works incredible good and is unbeatable!
Looking forward for my next order :)
All the best for all of you.
DefStef
14 April 2023
everything fine!
10 April 2023
Big scam.
Big scam.. ive never writing a bad review about anything until now .
i have ordered a wetsuit at 25.11.22. never shipped and never arrived.
They refuse to return my money. its not cheap and ive work hard and waited a long time to pay for that wetsuit.
order id 9779200
never received any parcel
save your money. go to the store
23 November 2022
Unprompted review
Reply from Surfdome
Hi Tom,
Thank you for your review. We are sorry to hear of this issue.
A colleague will reach out to offer assistance.
Miguel - Customer Experience, Surfdome.
Return completion takes a long time
Return completion takes a long time. My return delivery is in proccession since 1 week on the pallet. What is the problem?
7 February 2023
Reply from Surfdome
Hi Markus,
Thank you for your review.
I am sorry to hear about this issue. Please do provide us with your order number, a colleague will reach out and offer assistance.
Apologies for any inconvenience.
Miguel - Customer Experience, Surfdome.
I am not sure if this scam company but service is non existent
I am not sure if this legit company or not but its becoming an ridiculous experience. Order placed on December 16th, order #9987836. Up until now i have no idea where my order is. DPD says cannot contact consignee when trying to see order status but when i contacted DPD they are saying that shipment haven't even left UK yet... Very bad seller IMO and I will never buy again!
16 December 2022
Unprompted review
Reply from Surfdome
Hi Anatolijus,
Thank you for your review. We are sorry to hear of this issue.
I have requested a colleague to reach out to offer assistance.
We apologise for this issue and for any inconvenience caused.
Miguel - Customer Experience, Surfdome.
bad online shopping experience
I still haven't received my order that I bought a month ago. I'm looking for someone to contact but there is no one. I email them and they don't respond. The delivery company (landmark global) that they have agreed to order to different countries is even worse. you cannot contact them. A weeks ago my order seemed to have arrived in the country I live in and they say that it did not delivered to me because of the address error and now it seems to returned to sender, but I received a lot of shipment from other countries through this address. If they can't deliver properly, it would be better not to sell internationally. At the end of the day, we are the victims, not them.
order number: 9769533
24 November 2022
Unprompted review
Reply from Surfdome
Hi Ayse,
Thank you for your review.
I am sorry to hear about this issue. Please do provide us with your order number, a colleague will reach out and offer assistance.
Apologies for any inconvenience.
Stephen - Customer Experience, Surfdome.
I ordered and paid for the goods on…
I ordered and paid for the goods on December 8th, but still have not received them.
7 December 2022
Reply from Surfdome
Hi,
Thank you for your review.
I am sorry to hear about this issue. Please do provide us with your order number, a colleague will reach out and offer assistance.
Apologies for any inconvenience.
Stephen - Customer Experience, Surfdome.
Great customer service and product
Great customer service and product. I would definitely recommend their device.
18 December 2022
fast and friendly
9 December 2022
My Order is delayed
My Order is delayed. Since two weeks, i dont know anything.
Nobody answers me.
29 November 2022
Reply from Surfdome
Hi,
Thank you for your review. We are sorry to hear of this issue.
Please provide with with your order details. A colleague will reach out to offer assistance.
Miguel - Customer Experience, Surfdome.
Order was not delivered.
13 December 2022
Reply from Surfdome
Hi,
Thank you for your review. We are sorry to hear of this issue.
Please provide with with your order details. A colleague will reach out to offer assistance.
Miguel - Customer Experience, Surfdome.
I am still waiting on Delivery
I am still waiting on Delivery
This is the order number
9827016
12 December 2022
Reply from Surfdome
Hi,
Thank you for your review. We are sorry to hear of this issue.
Please provide with with your order details. A colleague will reach out to offer assistance.
Miguel - Customer Experience, Surfdome.
Easy and fast
3 November 2022
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