Wish I could give a minus star rating. Since December 2025 I have paid thousands of pounds to Surfaceweb and their counterpart ASV digital for services they said I agreed to via e-signature. This was... See more
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See what reviewers are saying
This company are absolutely disgusting. Emailing my partner demanding large sums of money for something she didn’t even set up dating back to over 3+ years ago with no emails beforehand to make her aw... See more
THIS COMPANY IS TRYING TO GET £800 OFF MY VUNERALE BROTHER, THEY CLAIM HE SIGNED A 24 MONTH CONTRACT, APPARENTLEY PAID A PAYMENT THEN CANCELLED, HEARD NOTHING AT ALL FROM THEM SINCE 2020 AND ARE... See more
do not trust them .100% scamer after few days they will start charging extra.when you contact them they will say you are in contract for 24 month.which they will not tell you before.they contact me af... See more
Company details
Contact info
Manchester , United Kingdom
- 03300010790
- info@surfacewebservices.co.uk
- surfacewebservices.co.uk
1.7
Bad
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
You have fraudulently taken 7 payments…
You have fraudulently taken 7 payments out of our bank account of £150 totalling £1050 over a few days in November and December, we called and were informed the money was on its way back to us! This is not the case, I called and was given a call back appointment ( this did not happen) I tried to call you back and you blocked my number! Please do not give this company your details!!!
1 December 2022
Unprompted review
Reply from Surfacewebservices
HI,
Please can you contact us so we can resolve this. There were cases where multiple payments were processed in these months. Most if not all have been refunded and if yours hasn't been refunded then we will be happy to do so.
Refunds were issued through the merchant and if thats what was responded at the time then they were taking a while to process them. However again we would like to stress if you havent received a refund then get in touch with us and ask for Ashleigh
Many thanks
I have used Surface web to design my…
I have used Surface web to design my website, they have kept me informed every step of the way and have provided me with an excellent service.
17 November 2022
Unprompted review
Avoid this company cancelled there…
Avoid this company cancelled there services continued to take a further 3 payments! keep being told the return payments are pending months down the line still no returned payment
28 August 2022
Unprompted review
Reply from Surfacewebservices
Hi Irene,
We can only apologise and confirm that money was refunded in July 2022. But we totally appreciate that we were at fault.
As a company we can only employee people, train them and hope that they follow protocol. As a small company we do not have the financial means to employ people to check simple tasks. However we are trying to resolve all the issues our company has faced, and battling through covid pandemic. We were a company that was very hard hit, and are still recovering to this day.
Apologies again. and we hope that your business is blossoming.
If there was an option to give zero…
If there was an option to give zero stars I would. They took three months of money out of my account even though I cancelled with them and despite acknowledging that this was wrong and would be refunded to date months down the line I’ve only received one months refund and am constantly told the rest is pending. They then pretended the WhatsApp number I have is for a ten year old despite having their voicemail and being the number they called me from. Please avoid this fraudulent company.
21 July 2022
Unprompted review
Reply from Surfacewebservices
Hi Katie,
We can confirm that only one additional payment was taken and this was because of your 30 day notice in which another payment maybe due and taken.
You also did a chargeback for 5 payments, which you have won. However we have no evidence or recollection through call recordings of you actually cancelling.
You were requested to send in your cancellation via email, which you did, whereby according to the terms an additional payment was due and taken ( according to the terms that you signed for).
Now we appreciate people don't read the terms, We also have found that you did a chargeback for all payments accept one. Now these 5 chargebacks were done after you received a service from us including monthly reports for your monthly google ads campaign.
just to confirm your chargebacks were on 8th of February 2023 and you were refunded roughly £179 x 5. which yes did land in your account. So in terms of this review claiming to have only received one months payment is blatantly mis leading and you have no evidence for this, whilst we have the evidence.
We have now reviewed everything and have managed to put a good case together to recover money that you owe to us. In short for those 5 monthly payments which you actually say you cancelled but cant find any evidence of this accept an email we received on January the 12th 2023 at 1.16pm.
So now that we can verify this review as being somewhat inaccurate we can move on.
We will be in contact with you as soon as possible.
As it stands you have received your 3rd letter for payment, and our next step would be to go to court, any additional costs will be added to your outstanding balance.
Thank you for your time
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