Very professional company. From start to finish. Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting. Garry the eng... See more
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Review summary
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The two technicians who came and worked throughout from 8.30am until after 6pm in 32°C heat. Yes THAT day in Scotland.🥵 Moving my boiler position , loft to kitchen and installing new pipework and... See more
Company replied
Mike & Jack have just installed a new boiler and radiators and done a fantastic job. Very polite and professional, worked hard but made every effort not to disturb me. Cleaned up all their waste and a... See more
Company replied
SOHA tenant. Boiler repair carried out by Milon today. Good communication, rang beforehand to say when would arrive. Friendly & polite. Fixed boiler, noticed another issue in airing cupboard & sorted... See more
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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The engineer was very knowledgeable
The engineer was very knowledgeable , efficient and spoke me through the whole process . He also treated my home with the upmost respect and was clean and tidy and left the property as he found it
28 May 2026
Unprompted review
Reply from Sureserve
Michelle Smith,
We're happy to hear our engineer was knowledgeable, efficient, and explained the process thoroughly. We appreciate the respect shown for your home and the tidiness. Thank you for your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart Meter fitting
The engineer (Rafael Huerto) provided an excellent service fitting my smart meter. He was highly professional, arrived punctually and got the job done efficiently, explaining everything I needed to know about the job and how to use the new meter.
28 May 2026
Unprompted review
Reply from Sureserve
Ian,
We are delighted to hear about your excellent experience with the smart meter installation. We appreciate your positive feedback regarding the professionalism, punctuality, and clear explanations provided. We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reg was so helpful and talked me…
Reg was so helpful and talked me through exactly what to do to the programmer over the phone, to save me waiting in all day. Quick and easy and a really lovely man to top it off :)
28 May 2026
Unprompted review
Reply from Sureserve
Sam A,
We're so glad to hear our team member provided such helpful and efficient service over the phone. We appreciate your kind words and we will pass them on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
GLA Warm Homes Scheme
Was put in touch with Sureserve via the Gov. Warm Homes Scheme to upgrade the efficiency of my home. Subsequently was in touch the the GLA team, who were endlessly helpful.
Every contact I had with anyone on the phone was friendly and felt like people were prioritising my query.
The work was completed efficiently and promptly. Would recommend
28 May 2026
Unprompted review
Reply from Sureserve
Oskar,
We're delighted to hear about your positive experience with the Warm Homes Scheme and our team. We appreciate your kind words regarding our friendly and efficient service. Thank you for your recommendation! We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
We want to see reliable and honest engineers
I am a tenant with L&Q and I would like to share my experience regarding the heating repair service provided through their contractors.
I have been suffering from ongoing leaking radiators in my property. While the L&Q itself has been good at arranging appointments, unfortunately the heating sureserve they use has been very unreliable.
On several occasions, engineers have failed to attend appointments and I later received messages claiming there was “no access” to the property, even though I was at home waiting. When engineers do attend after complaints are made, many times the repairs are still not properly completed and there always seems to be another excuse.
There was one engineer who attended today who was very kind, professional, and genuinely helpful. I asked if I could request him again for future repairs, but he explained that he mainly works in the main office and is not always available for call-outs.
I truly hope that one day L&Q will move to a more reliable heating repair company, because tenants deserve safe homes and dependable repair services.
22 May 2026
Unprompted review
Reply from Sureserve
Anna Anna,
Thank you for sharing your detailed feedback regarding the heating repair service. We are truly sorry to hear about the ongoing issues with your radiators and the unreliability you've experienced with our contractors. We are actively reviewing our heating repair services to ensure our tenants receive the dependable support they deserve. Your comments are invaluable as we work to improve. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Polite pleasant young man Stephen Howe…
Polite pleasant young man Stephen Howe got on the the job straight away left the place clean and tidy when job was finished
27 May 2026
Unprompted review
Reply from Sureserve
Carol,
We're happy to hear our professional was polite, pleasant, and efficient, leaving the area clean. We appreciate your positive feedback! We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very efficient explaining clearly
Very efficient explaining clearly. Quick work
27 May 2026
Unprompted review
Reply from Sureserve
John,
We appreciate your kind words! We're glad we could help you efficiently.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Chris Wymess was on time
Chris Wymess was on time, rang 15 minutes before to advise he was on the way, polite and work areas left clean and tidy.
26 May 2026
Unprompted review
Reply from Sureserve
Rosalind Duffy,
We're so glad to hear about your positive experience with our service. Your kind words are truly appreciated. We will pass these on to Chris and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer communicated well. EDF bureaucracy less good.,
Owen Ward contacted me the day before so I was able to give him exact directions as his visit related to a communal supply. He planned ahead as he thought there was a risk he wouldn’t arrive by 12. In the end he arrived at 11.40. He texted me 50 minutes before arrival and was on time so I didn't have to hang around on the hottest day. He got on with the job. The only delay was that edf don't seem to trust people and it took 30 minutes for them to authorise the meter replacement. Considering we’d already had 2 engineers visits and recommends to replace because the smartmeter stopped sending readings 2 years ago before it stopped altogether in Feb/March, that seemed overly bureaucratic and inefficient.
26 May 2026
Unprompted review
Reply from Sureserve
C Warwick,
We appreciate you sharing your experience. We are glad to hear that our engineer, Owen, was able to plan ahead and arrive promptly, especially given the hot weather. We acknowledge your frustration regarding the delay with the meter authorization and the previous issues with your smart meter. We are always working to improve our processes. We will pass your comments on to Owen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Good job done very fast left no mess
Chris Wemyss done a fab job. very professional very fast well done 10 /10 so polite aswell
26 May 2026
Unprompted review
Reply from Sureserve
Kelly,
We're so glad to hear you had such a positive experience! Your kind words mean a lot to us. Thank you for your feedback. We will pass it on to Chris and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I found the service man Mario very…
I found the service man Mario very polite and respectful, he explained anything I needed to know.
Great service
26 May 2026
Unprompted review
Reply from Sureserve
Joanne Ziegler-Adams,
We're happy to hear you had a positive experience! It's great to know our team member was polite and helpful. We appreciate your feedback. Can you please advise what job Mario did for you and we will pass this on to him and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reply from Sureserve
customer,
We're glad you enjoyed your experience. We appreciate your kind words. We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Professional, experienced, helpful guys.
I had Peter & Alan install wall insulation on the inside of the external walls.
Two really friendly, helpful guys. They were here for 2 weeks and showed up on time and worked extremely hard.
With the property being a period house they fitted the insulation whilst considering the original house features, not easy as the insulation had to be adapted to ensure a good fit.
I can already feel the benefits of the wall insulation.
19 May 2026
Unprompted review
Reply from Sureserve
Kirsten Garstang,
We are so pleased to hear about your positive experience with the insulation installation. It's wonderful to know our team was friendly and hardworking, especially with your period house. We are glad you are already feeling the benefits! We will pass this on to Peter, Alan and their manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service from Sureserve
After having smart meters installed in February they would not connect and send data.
Eventually Octopus sent out Marco from Sureserve to resolve the issue.
The solution he had been told to perform did not work but he was able to find another solution which has solved the issue.
He was very knowledgeable and also very polite.
Could not have asked for any better.
23 May 2026
Unprompted review
Reply from Sureserve
George,
We are so glad to hear that our team member was able to resolve the smart meter connection issue for you. It is wonderful to know that their knowledge and politeness made such a positive impact. Thank you for sharing your positive experience. We will pass this on to Marco and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very pleased
Had Sureserve in to fit a Smart Meter. Despite it being quite late in the day Dominic went above and beyond to make sure everything was done properly and didn't cut corners. Explained it all when he was done and left everything clean and tidy. Excellent work.
22 May 2026
Unprompted review
Reply from Sureserve
Danny Nicholson,
We appreciate you sharing your positive experience. We're happy to hear that our engineer ensured everything was done properly and explained the process clearly. We value their excellent, tidy work. We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer was knowledgeable and…
Engineer was knowledgeable and professional. Great service 10/10
22 May 2026
Unprompted review
Reply from Sureserve
Alyson Hughes,
We're glad our engineer was knowledgeable and professional. We appreciate your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter installed
The engineer, Stephen Howe, was friendly, polite, informative and efficient. The job was done quickly and without any fuss.
22 May 2026
Unprompted review
Reply from Sureserve
Nancy,
We're glad to hear our engineer was friendly, polite, informative, and efficient, completing the job quickly and without fuss. Thank you for your feedback. We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service
Robert from Sureserve went above and beyond to fit my smart meter when I had been badly let down by another company. Robert was very professional and did a tidy job. Fantastic service.
22 May 2026
Unprompted review
Reply from Sureserve
Lynda D,
We're happy to hear our technician went above and beyond to fit your smart meter. We appreciate the professional and tidy service. Thank you for your fantastic feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very professional and friendly
Very professional and friendly, cleaned up after themselves, minimal disruption, I was very pleased with the service of getting my smart meters installed.
22 May 2026
Unprompted review
Reply from Sureserve
Paul Lashley,
We're happy to hear you found our service professional and friendly, with minimal disruption during your smart meter installation. We appreciate your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
James Forde was excellent
James Forde, a specialist installer is one of only 4 people in Scotland who could do my medium pressure meter install. James provided an excellent efficient and informative installation and I consider him to be an outstanding professional. Very happy to recommend him.
22 May 2026
Unprompted review
Reply from Sureserve
John Trainer,
We are so pleased to hear about your positive experience with our specialist installer. It's wonderful to know that our team provided such excellent and informative service. We truly appreciate your kind recommendation. Can you please supply your name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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