SurePayroll Reviews 1,793

Great customer service! I felt very taken care of during the onboarding process. I am giving 4 stars because the 2 pm deadline for submitting payroll is unduly constraining. Also, direct deposit t... See more

SurePayroll is easy to use and makes running payroll quick and stress-free. Tac filing is straightforward, and customer service has been helpful when I needed support. Overall, a solid payroll option.... See more

Darrell Davis helped me today and I couldn't have asked for a better customer service individual! Darrell explained the process, which I did not understand prior to this call. He was patient, clear... See more

Easy to navigate and customer service is great! Vanny made setting up our account easy, and his explanations for services, payments, payroll, etc. were easy to follow. He is quick to follow-up with an... See more

This is my second time using this company. The first time around we had some mishaps because the CFO opted to change over to another service provider and year end docs were not provided by Surepay... See more

I don’t have to worry about taxes or statements at all since everything is taken care of automatically. Aaron is always quick to respond and very thorough in explaining things, which I really apprecia... See more

Reminders to submit payroll are timely and appreciated. Excellent staff to assist with account set up. I almost gave up out of frustration with hiring process and SurePay staff came to the rescue. The... See more

I have spoken to 6 different people about the same issue the past three months. This company does not know how to properly file taxes. I have received numerous notices from the department of revenue t... See more

SurePayroll has made the hiring of my first employee very easy. There isn’t a single detail that they don’t take care of for me. The cost of this service is remarkably low, certainly when I compare it... See more

SurePayroll has been excellent to work with. Their customer service is consistently professional, attentive, and helpful, and their communication is clear and timely, which makes payroll easy to manag... See more

SurePayroll is a PITA. Lots of minor fees for normal things (such as $39 to cancel a payroll you approved early even days before its due!!), customer service is terrible (ai chatbot is crap and the hu... See more

Didn't go near this company. Go with Friday, Finger check, or Gusto. I got excited by the cheap rates and sign up promo and it was not worth it. After 2 months one week I get a notification that... See more

Would not recommend this service at all unless you get them at the start of your calendar year. They filed federal tax paperwork incorrectly which required a ton of work and corrections on our end.... See more

The sales reps oversell, but the service team saves their asses! Don’t bother with the person that onboards you, just confirm everything with the customer service team and everything will be alright!

Software is buggy, customer service is frustrating, and it is nearly impossible to make changes. I would call the help desk to try to make changes to the plan and they would direct me to functionality... See more

WORST CUSTOMER SERVICE IN THE INDUSTRY!!! I have used almost all payroll software over the past 40 years, and this is the WORST!!! Absolutely no follow up on resolving any issue, particular payroll t... See more

Dan made my experience great! He is always available when I need him and is willing to assist me with all my technical problems. First time using a payroll service and Dan made it an amazing experienc... See more

One of our employees works in two localities, which SurePayroll does not support. Then we find out that they are charging additional fees for W-2s that are going to be incorrect. I was told that they... See more

6 month free offer was not applied. They are not a good partner for household employers and are looking to squeeze money out for every little thing. Customer service is not honest about options avail... See more

As the founder of a small non-profit, we are finally able to hire one paid staff member, so we found out from other reviews how great SurePayroll is. We knew nothing about setting up payroll and what... See more

Dylan walked me through the enrollment process and was a true servant heart. More wonderful is how seamless this process is. I am now set for auto payroll. I do not need to do anything and it executes... See more

I really like using SurePR for my simpler-PR run clients. It is inexpensive, simple, they handle all PR tax pymts and filings and I have moved several clients over to use this service.

So far, I have been totally hands-off which was my goal. I was in retail business for many years before services such as yours were available and I am very relieved not to have to deal with payroll ta... See more

Yaqoob has been great! Made onboarding and running payroll so easy. Really appreciate the hand holding and the savings have been substantial vs. my previous payroll processing.

Eric Jordan was extremely helpful in setting up our account. I look forward to a long and enjoyable business relationship with your company. He’s a FIVE STAR employee

The onboarding process has been simplified and painless. WhenI had questions I felt like I had concierge service with timely and fully informative responses. Processing op payrolls have been seamles... See more

I have been very pleased with my onboarding experience with SurePayroll. Very easy and seamless process to get everything set up in the portal. Would definitely recommend SurePayroll to any other bu... See more

The process of setting up payroll with Surepayroll was quick and easy, and it was super helpful to have a friendly, knowledgable rep available to walk me through the process. Very satisfied!

The big item for me is the personal support that has been received from the initial setup of the payroll to the slow but ongoing setup of state tax accounts. I have always gotten a quick response and... See more

It has been a great experience working with SurePay. They make payroll and tax reporting easy for my small business. The staff is very polite and professional. I recommend them to anyone.

Very pleased with the services. Getting started was made much easier with SurePayroll’s help. A special thank you to Brianna Burke for her timely assistance.

Good company, have for both of my businesses. No issues, only time I’ve called customer service is when I’ve made a mistake. One for several years the other for a year.

This is an automatic process that you can take off of your to do list. There are reminders so you don't miss anything. Such a simple and easy process, wish I would have found them sooner!

SurePayroll has been an easy way to set up payroll to pay household employees. The process is easy to set up and in person support has been amazing. Payroll details are easy to set up and monthly pa... See more

I am using SurePayroll as my payroll partner only for its price as a Solo Employee Business. However, there are a lot of issues/bugs with your software that I will not feel confident when I grow... See more

Onboarding was very difficult. Adding employees is a manual process, which requires the employer to enter all of the employees information, tax status, and direct deposit information. When the 2nd pay... See more

Easy to use. Not really understanding whats going on with unemployment, as its not coming out with an umeployment number. Great to view reports and employees seem to be good with the service.

Matthew was extremely helpful throughout the entire process. He assisted me on the phone while filling out forms and creating accounts on the government websites. He sent me links to exactly where I... See more

I have been with SurePayroll about 2 months and so far I have had a great experience. The sign up was extremely smooth and fast. The demo was very thorough and doing payroll each week has been super e... See more

This company continues to take funds from my bank account but does not allow me to process payroll. It has been a month since i last reached out, the rep asked for more info from bank approx 2-3 week... See more

I was briefly a customer (roughly 12 months ending in 2021), but found some charges to my account well after I left. I initially met some routine resistance in customer service, but once I got through... See more

SurePayroll allows us to process our payroll seamlessly. They have great customer service, especially Dan, who has been extremely helpful during our transition.

Biometric doesnt work in app. Have to change password weekly. No customer service. Employees are rude. Service was so bad company is switching to ADP for everything. Surepayroll is trash.

I am giving 4 stars because it is difficult to communicate with a representative once you become a client a they get the contract. I have been calling a person who is the representative that was in ch... See more

I have sent 3 emails with the same question and have never received a response. I am giving serious thought of switching payroll services. I can't run a business if the people who are there to assis... See more

Seems like a solid company. Good value for the money. Response time is pretty quick for any set up questions. However, I am still waiting to get some help with my HSA. Kinda got left in limbo on the... See more

When I first started someone reached out immediately to help me in the process and even after I was finished onboarding, they were still helpful when I had an issue a month later!

The product and ease of use are excellent. When I created my account with the company representative they did not ask if I would be converting my quickbooks payroll data. I did not know that this ha... See more

Prior to signing up, my questions were answered very quickly, which gave me confidence in your level of customer support. However, after completing the sign-up process, I have sent multiple emails... See more