Surepassdrivingschool Reviews 

759
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, supportive, and professional, which greatly helps in building confidence. Many people appreciate the clear instructions and effective teaching methods, making the learning experience enjoyable and stress-free. Reviewers often highlight the excellent service, noting the efficiency and dedication of instructors who help many achieve first-time passes. Instructors are praised for their personalized approach and flexibility, adapting to individual learning styles and schedules. This supportive environment helps learners overcome anxiety and feel at ease, making the process enjoyable.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting instructors as amazing, patient, and... See more

User experience

People report positive experiences with user experience, highlighting that the overall driving lesson... See more

Service

Customers consistently note positive experiences with service, often praising instructors for their clear and... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising their instructors for being amazing,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d just like to show my appreciation for Will Berkley after passing my driving test on my first attempt. I came to Will turn of the year after being dissatisfied with my previous instructor. With Wil... See more

Rated 5 out of 5 stars

I hadn't ridden for 30 years and decided to get back into it. Surepass gives a free refresher lesson to determine your requirements. A date was arranged and Matt was brilliant. Put me straight onto a... See more

Rated 5 out of 5 stars

This instructer was like no other he was funny he was just amazing really helped Mr thoroughly. His name was Steve from the bangor North wales area and after 3 unsuccessful attempts with other instru... See more

Rated 5 out of 5 stars

Will Berkeley was a fantastic driving instructor, in only one month he made sure that I was test ready and confident in my ability as a driver. I would recommend him and his services to anyone wanting... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

759 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(759)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alan brooks Great instructor

Alan brooks Great instructor, very patient with mistakes, very clear with his instructions, very much recommended. 1st time pass zero faults seriously recommend if you want a laugh aswell not so serious and robotic thank you for everything Alan

28 May 2026
Unprompted review
Rated 5 out of 5 stars

will berkley

had will berkley as an instructor. was very helpful and supportive through everything, replied quick and always fit me in for lessons for when i needed them. he calmed my nerves up to my test date and i passed today thanks to him. thank you will

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Surepass

Terrible experience with Surepass. They took my deposit of £82 and then went silent for over a week until I rang them and the office was completely unhelpful, said they've assigned an instructor and gave me his number but the instructor doesn't reply to messages. They booked my test (£62) for 4 months time and told me they "don't do cancellations" (to find an earlier test date) and told me it’ll be months before I can even start learning, yet they refuse to refund the £20 difference for services they have not and cannot provide in a reasonable timeframe. Avoid this school if you actually want to get on the road!

Edit: I would also like to point out that this fell within the 14 day cooling off period which they told me does not apply in this case as per their terms and conditions.

16 May 2026
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Fitz,

Thank you for getting in touch and for sharing your feedback. I’m sorry to hear that your experience has not been a positive one.

From your post, it appears you enrolled on our Fast Pass course. Once the deposit is paid, the practical test is booked, and we then advise that your instructor will contact you to arrange lessons leading up to your test date.

As you may be aware, there has been an ongoing national issue with driving test waiting times. The DVSA has introduced measures to help reduce these delays; however, improvements are not expected to have a significant impact until 2027.

I understand you also enquired about test cancellations. Unfortunately, cancellations are typically offered at very short notice. As our instructors are in high demand, it can sometimes be difficult and in some cases impossible to accommodate these appointments.

With regard to your request for a partial refund of the test booking fee, I’m afraid that, as the booking falls outside of the 14-day cooling-off period, we are unable to offer a refund.

Once again, I’m sorry that your experience did not meet your expectations. Nevertheless, I would like to wish you the very best of luck with your future lessons and driving test.

Kind regards,
Michelle Partington
Customer Service Manager

Rated 5 out of 5 stars

First time pass with Janine!

Hey Janine! Thank you so much for being a great instructor which resulted in me passing my test the first time. You had a great approach to classes where you challenged me enough to get the hard stuff out of the way early so everything else felt easy. I also appreciated the constant safety approach in your teaching. You gave really in depth explanation to everything and had a very precise execution to every lesson. But most importantly, when your approach no longer worked for me, you were willing to change, adapt and find new ways that really helped me and help improve my driving skills. And the result was a first time pass with 6 minors. I was extremely proud of this and I am so grateful that you got me from not being in a car to a first time test in 35 hours. Thank you so much!
Love, Jen x

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin was outstanding…

Mark Hawtin was an outstanding instructor for our son. He instantly put him at ease, giving him the confidence and knowledge to build on his skills week after week. We couldn’t have asked for a better instructor for him!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Surepass, sure did…

Had Will Berkley as my instructor and he made me feel at ease throughout lessons and test day. Great guy and got me through it. Thanks Will.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

If you want someone to teach you…

If you want someone to teach you calmly, gives you that extra push and confidence and still allows you to go at your own pace. This is it. Surepass driving school is the place. I just passed

15 April 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Mark Hawtin - fabulous instructor!

My daughter passed her test first time on 6th March. Her instructor was Mark Hawtin in the Northampton area. We couldn’t have asked for a better instructor. Mark was reliable, patient, calm, encouraging, reassuring and knew exactly how to get the best out of her. She really enjoyed her lessons and became a confident, safe driver. On test day she was so well prepared and Mark kept her grounded, calm and confident. I highly recommend Mark and more importantly, so would my daughter.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Mark Hawtin Northampton - superstar instructor!

Mark was exactly the instructor my daughter Emma needed, being so calm, patient and supportive while really making her feel like he cared not only about her passing her test but that she would become a good, safe and confident driver. Thank you Mark!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Surepass Mark Northampton

My daughter Isobel was instructed bu Surepass Mark Northampton for her manual driving test. She loved the experience and passed first time. I would highly recommend Mark as your driving instuctor.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Will Berkley

I can’t thank Will Berkley enough. He is a brilliant instructor, would recommend him to anyone, very patient and supportive. After not driving for a few years I finally passed today.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Passed today

Passed today ! Alan was truly amazing and I couldn’t have wished for a better instructor, always giving me motivation to keep going. I looked forward to every lesson and now feel confident to drive alone with the skills i’ve been taught! thank you !!!!!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I passed with Janine Anderson

I passed my test with Janine Anderson as my instructor. She is extremely kind and was always patient with me even when I kept making mistakes and always reassured me that I had the confidence and skill to pass my test. Thanks Janine.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I passed last month with janine…

I passed last month with janine Anderson!

She is an amazing instructor when I felt like giving up she always pushed me to not give up and didnt let me crush my dreams of passing due to a few hiccups, she was so supportive throughout my lessons and even after I passed, we talked about my dreams of driving and how much it would change my family's life and she made that possible. I wouldn't be where I am now if it wasnt for her, I highly highly recommend surepass and even more so janine, I only had 5 and a half months worth of lessons and id do it all again, thankyou to janine and to surepass 🥰

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Just passed my test today

Just passed my test today, my instructor Will Berkley has been brilliant from lesson one, a very calming and helpful presence to have when you are learning to drive. Always looking to give extra little pieces of information to help you become an even better driver.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I passed first time after 7 months of…

I passed first time after 7 months of learning with Alan! He is an amazing instructor - really patient, supportive and explains everything clearly. He always made me feel calm and confident behind the wheel. Highly recommend Alan to anyone wanting to learn how to drive!!!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m so happy to say I’ve officially passed my driving test! 🚗🎉

I’m so happy to say I’ve officially passed my driving test! 🚗🎉

A huge thank you for making the whole journey smooth, supportive, and stress-free. From start to finish, everything was well organised, and the guidance I received gave me the confidence I needed to succeed.

I couldn’t have done it without the patience, encouragement, and expert teaching along the way. If anyone is thinking about learning to drive and wants a fast, professional, and reliable experience, I’d definitely recommend them!

Regards
Alexandra

25 February 2026
Unprompted review

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