Apple Reviews 

After buying two phones and being promised that we could trade in the old phones for £160 each they have managed to only set up trade in for one and will not honour the trade in for the other one only to get £140 as a voucher (which we don’t need) the online chat was hopeless and now I’m stuck with a phone that should be worth £160 cash that they will only give £140 in credit. Very poor for such a huge firm

:🧠
Honestly, this update is a disaster.
1️⃣ Safari is full of bugs and very unstable.
2️⃣ The battery drains abnormally fast, even with light use.
3️⃣ The system feels slow and heavy compared to before.
4️⃣ Even the keyboard lags and types inaccurately.

I always trusted Apple updates, but this time it feels like a huge step backwards. 👎

Where is my tech woven case? Delivery keeps getting pushed

Although I initially had a disappointing experience with one of the Apple stores in Ireland, I am very impressed with the way Apple Customer Support handled my case. They responded quickly, guided me through the process, and ensured everything went smoothly. My phone was sent for inspection and was promptly replaced with an identical device. I truly appreciate the professionalism, efficiency, and excellent customer care provided. Thank you for the swift resolution.

Gift Cards are Bogus
Contacted Apple Support as soon as the card was found to have a zero balance - who stole my money
card XFLN7VP9------3GD -
Photos were uploaded with the card and receipt- within 10 minutes of purchasing it
Your cards are Not Secure !!! who stole my money!

Reply- from Apple
Case # 102694869558
Thanks for contacting Apple.
We are unable to resolve the issue with your gift card. Please contact Apple for assistance with any other issues.
Thanks,
Apple

Brent Cross, North London Branch My I-phone stopped working on Saturday. On Monday morning I visited the BC Apple Store by 11.30. By 13:30 they had repaired the phone. No cost because it was in warranty. 4 staff members were very polite but I gave it 4 out of 5 stars because I was also served by Lucy who brought my phone down from the repair section, who was unfortunately the rudest shop assistant I have ever come across. Do better Lucy, you are letting the team down.

I guess we're all getting screwed by them. I have a set of 90day old Beats Powerbeats Pro quit working correctly. Had to get a $325 hold in my bank account in order to get replacement. When I got the individual pieces (yes all sent separately) the case wouldn't hold a charge, the right bud just played the low battery tone and the left bud wouldn't work at all. Wouldn't even take a charge much less hold one. This time I took them to the store where the verified they were junk and sent home empty handed as they sent mine off and no loaner or even a product in store. Finally get another set ant they as well are useless. The right bud has no sound. After hours spent on the phone, sitting on a box in the store(what is it? A barn?), and then more on the chat and phone being hung up on repeatedly as they want to try replacement a third time in which I refused as they keep getting worse. Now I am simply stuck out $200+ and got a set of junk buds and a year of apple plus which I also had to pay for and yet is absolutely useless as well.

For 2 hours, I was alternately on hold and disconnected. The dropping WiFi issue is still not fixed. I worked harder than Apple did.

The worst support ever

If I could give zero stars - I would!
Had an awful experience in Apple Store Aberdeen. Bought my daughter a new iPad and Pencil Pro in June. It has only been 3 months and already the pencil is cracked on both sides (where the pinch function is located). The Manager basically would not accept that the pencil was faulty and accused my daughter of dropping the pencil and being a liar. I would not have embarrassed myself and gone into the shop if this had been the case - not my style. It is purely the principle of the Pencil not being fit for purpose and only lasting 3 months! Aberdeen Apple Store have really let themselves down with lack of customer service and terrible attitude. I have taken this issue up with my credit card company and hopefully they can resolve it for me. Apple is just not what it once was - it’s really sad.

I came to the Apple store Aventura. They told me to sit down explanation of how long it’s gonna take or how this is gonna work about repairing my iPhone screen. It just asked me if I have Apple car and I say yes and I’ll be sitting here for like. 30 minutes and I think I’m gonna be sitting down some more time. I don’t know because nobody’s playing nothing.

I'm trying to transfer data from Apple Music to another service, but I keep getting a message saying "You must update your account to continue. To update your account, sign in on a device running iOS 12 or later, or go to account.apple.com". I don't have any Apple devices, so I tried to log in to my account on my Microsoft laptop, but when I got to the "Apple Account and Privacy" page, I kept getting "An unknown error has occurred" message every time I clicked "Continue". I've tried starting a live chat, but keep getting a "Request not submitted
There was a problem submitting your request, Please try again." message.

I’m try to fix AirPod max for my daughter imagine they had mistake with a serial number and they are awful no one solve my problem they mean to do that so they force you to buy a new one it started since 2/8 /2025 until today I recommend every one to not buy AirPod max because it would damage after two years and they would put you to deal with customer service which is end you to not fix it believe me

Contacted support expecting assistance. Instead nebula withdrew 50$ through their site and label it as handling. 0 fixes or money back

We purchased a subscription to Apple TV, and about 10 days later, we could not log into our account. We found that it was deactivated, and customer service told us it was because they had concerns with security on our account. They could/would not tell us how to resolve this. Would not give us access to ensure payment info is deleted. And would not refund the remaining time on subscription.

I signed up for Nebula Astrology App expecting a one-time horoscope. The first $29 seemed fine, but after cancelling, I still got billed again the next week. What shocked me most is that one charge appeared right after I emailed their support, labelled “processing.” It feels like any attempt to resolve issues only leads to more debits, while Apple can’t step in because payments are handled off-site.

Shocking. Lots of hidden charges and hidden policies. Avoid at all cost I am moving from apple for my personal and business needs.

I tried Nebula Astrology after seeing ads that looked official. They payment went through their own site, no apple, which I only realized later when no apple receipt appeared. After canceling, charges kept showing on my card. When I contacted support, another fee appeared labeled as handling. It feels like their system is designed to avoid apple rules and make cancellations nearly impossible