Supervalu Reviews 

SuperValu Knocklyon is terrible for customer service- I have had two bad customer service experiences here physical and online shopping. The online shopping experience is still pending refund of €20 since 22nd of December 2025. The staff Michelle was unpleasant to me when she spoke to me on the phone. I have escalated the matter and management is unresponsive. I suspect racism is also an issue at this branch and I need confirmation from other “non-white, Irish” customers even foreign staff to share their experience.

When to SuperValue in Lucan and bought an "apple tart" for 6.50 euro.How they can sell this possessed rubbish is beyond me, either people in Ireland don't know what a real apple pie tastes like or they just put up with this crap, avoid this overpriced shop .

Yet again return bottle bank full. The only thing you can rely on to be consistent with this shop. Well if I have to take my recycle bottles elsewhere, guess what… my custom goes elsewhere. And staff really don’t care when you let them know of the bin status.

My local SuperValu is handy, that’s about the best I can say for it. The product selection is decent but the prices are generally outrageous and for very ordinary produce.

We all miss SuperQuinn, it’s wasn’t cheap but it was leaps and bounds ahead of SuperValu in every possible way.

I shop in Supervalu nearly every day. I have a rewards card. I saved up all my half price turkey tokens for weeks, I reached the quota on Thusday, I went in to get one on Friday, last Friday, THEY WERE ALL GONE! I see in the app now that from the 21st of December that you can collect tokens AGAIN for a half price turkey. What is the point, I wasn't told there would be more. For all the times I go in there and give them custom, I haven't seen any turkeys! I got one after in Aldi. Why I am complaining is due to principle, Supervalu doesn't value their customers. They treat us like the proverbial. The sooner Lidl come to town, the better.

SuperValu will not take CleverCards ??

Service at Sutton Cross, Dublin.
After going through Xmas brochure I decided to place an order in the shop.
They have a dedicated desk for this and I went to place an order for a Prime Fillet Barrel to be told they could not take the order as it needed to be ordered at the butcher counter. So off to the butcher counter where I met Leroy who said it needed to be ordered at the desk? I explained what had happened and he was brilliant, took my order and arranged for me to collect it on Monday. This is how customer service should be done. Well done Leroy.

Over 4 hours waiting for shopping and their closed now so our food shopping didnt come and trying to ring last 20 mins over and over before closing but no answer ? no food or kids lunch or firing to keep us warm this is obviously a bad customer experience and as a business owner this is also bad for business i will go further without an appropriate response. "SHOCKING" unprofessional and non acceptable, very hungry. so what now next day delivery or worse.

Good day to you all,I hope that your day is better than my!I wish better day's to the management of the Super Value that's in Castlebar co.Mayo Ireland I will by my food elsewhere.

Hopeless service. Lots of items out of stock or missing. Drivers don’t bring shopping during allocated slot. Customer service is a joke. Inexperienced staff who tell lie after lie, don’t update system with calls. No supervisor to speak too. One star is too much

I bought sparkling wine, from supervalu in Churchtown it was a supervalu own . I tried it before and it was good, then the next time i bought it it had gone from a 12,5% to 11% for the same bottle with no mention of the shrinkflation of the product. They said it is clealy marked on the back but it is virtually unnociceable. Everything about the bottle is unchanged. When i bought this i expected it to be the same, not a lesser product. I would just like to advise anyone buying to beware.

Supervalu Ballyroan Dublin 14
4.99 for a packaged( non freshly baked) halloween brack.My only other items were cheap sausages,cheap own brand cheese,1.99 potatoes: total of 10.27 euros.Often stale breads,5.99 apple pies with slightly fermented,miserable bit of some apple jelly,not fresh,decent apples.Place is a rip off.Only shop there for smallest items,Lidl 20 times more value,far better staff,far more sense of customer satisfaction.

Supervalu Balbriggan twice in 10 months i have been sick from chicken in a tray that they sell at 2 for 12 euro i lost 3 days of work as was very sick passing blood ect they are not doing there job correct and i notice the staff don't care it seams .there are some pleasant staff mem or the checkout but floor staff need checking

Had home delivery that was nearly 4 hours late, I contacted customer service a week ago and still no reply from the weasel manager at Westport SuperValu. No customer respect here. Would b 0 stars if had a option.

Was passing through Monaghan as I was on my way to Donegal and I decided to go into the store with one of my mates. I met a lovely gentleman called Jacob who was able to help me find out where the bread was. Great service from the shop. The store is slightly small, but overall a nice atmosphere.

When checking out yesterday at Quality SuperValu, Seagrapes Plaza, Prince Charles Dr., the Cashier, McDonald, told me they no longer accept phone numbers to credit the Upfont Shopper app. Since when? Customers should not be blind sided and nothing posted to confirm this. Technology is suppose to be more efficient not less.

I ordered a birthday cake with
First name and date for collection on 29 / 09 / 25 from Super value in Finglas Dublin, upon calling in to collect item as arranged with bakery over a week before, I found a vacancy at bakery counter with no staff member available to deal with and eventually an error with same, I requested and received a refund, Very disappointing experience, There may be a problem with staffing in this branch, John Mc Cormack, 29/ 09 / 2025.

SuperValu Churchtown, 13 Braemor Road, Dublin 14.
Disgraceful attitude from Management here particularly Maurice McLaughlin , 5 weeks and not even a reply, Avoid the Grapes they come with Pen Knifes…

Last time ordering. “ click and collect “ because I had the baby with me. No option to “ click” had to go inside with my baby and wait around ages , then was left with a trolley and about ten bags and the child. Not even a bit of help to bring to the car 🤢 charged an extra €15 than I agreed to. Ordered 500 g lamb and gave me 1 kg and charged me for it ( will go to waste )!! All the fruit I paid €10 for gone off and black. Chicken gone off before I even opened it , paid €5 for 2 packs and only received one !!! Disgusting carry on and robbing people blind. Won’t step foot in supervalu again after this. Short dates on everything also.

Yesterday, 22.9.'25 I placed an online order for over €100 with SuperValu Churchtown and chose a delivery slot of 5-7 pm. When the order hadnt arrived by 8 pm I rang Customer Service who said they would pass on the message. I did not receive a phone call so I tried to contact the store by phone. However, after a brief recorded message suggesting a visit to the website the line dropped (twice). I then made contact through a bot on the website which eventually reported that the message would be passed on.
This morning I received an email from SuperValu apologising for a ' a miscommunication within our department' and asking what time would suit for delivery and offering a refund of the €7 delivery charge. As I happened to be home this morning I requested 11-12. The delivery arrived well after 12 and I noted from their delivery note that the original time of 5-7 pm had been changed to 12-2 pm today!!
The baguette and scones included in the order were intended for a person who is ill but had to be discarded due to the fact that they were not fresh. Perhaps I'm mistaken but it appears to me that the delivery had been chilled overnight which could
have caused that.
I have always found that shopping physically in that store is a pleasure but would not even consider online ordering from SuperValu Churchtown again.