supersonic Reviews 

Worst ISP on the market. It took 2 weeks to get my setup delivered to my house. Another 4 days to setup the ONT and router. Since you cannot get a technician out to assist you have to spend countless hours on your WhatsApp. The call center never answer your calls. It's just disgusting customer service. My signal has been unstable and faulty since the connection and no one comes out to help. I was told to run speed tests and still my signal monitor reads over 105dbm. A decent signal must not be lower than 75dbm. I cannot stream anything, Netflix doesn't even work. I have honestly had it. Not worth it.

From day one, I’ve done nothing but waste my time with these people.

They take hours to respond on whatsapp and keep closing the chat without your issue being resolved. Not once has someone picked up my phone calls and does not even help to log a ticket on their wesbite either.
I still cannot wrap my head around the lack of quality customer service. I haven’t even been with Supersonic for 2 months (maybe one), and I’m furious about the poor service and the lack of proper customer service.
I would not recommend SUPERSONIC!!

From day one that my Mtn fixed LTE was activated I had problems with the service.. My speed stayed between 2 and 3 mb and when you called or whatapp and tell them the problem thy just through in your face there TC&C so what I did was installing the router outside my house in a enclosure but there was no change at all, so a placed a mast 4m above my house and installed the router on it with nou change at all.then a installed a signal booster and no change at all, so I decide to buy a new router and placed there supersonic sim in to the new router and created a supersonic APN and gues what the speed went from 2_3mbs to between 27 an 30 MBS but unfortunaly its not a Mtn a proofed router so thy blocking my router.. And when I contacted supperonic and want some explenation thy just ignoring me or tells me you have to u have to use the supp**** router

Don't even bother! These guys are the absolute worst in customer service. I applied to have my fiber installed, and while they were quick to respond on WhatsApp chat, things went downhill after the router was delivered.

They didn't activate my internet for two whole days. Finally, on the third day, at 10:00 AM, I managed to get them on WhatsApp chat again to cancel the service. Incredibly, they activated my line at 10:07 AM and then told me I would be charged for cancelling an active line! You'll be on hold forever on WhatsApp and never get the service you need. It's a truly horrible customer experience.

Cancelled within 7-days as no communication received. Called helpdesk (held forever) was told to log a call online - DID! Nothing. No refund. No communication. Should have checked here first!! Waiting and pursuing full refund. Scamsonic a better business name.

*** Update***
I eventually managed to cancel my non-existent order.

My final question leaving Supersonic: Do Supersonic usually send out no communication to their customers? I have never done business with an organisation before that does not communicate anything at all.

Supersonic Fibre: You are most welcome. Have a good day.

I think their response says it all...

*** Original ***
Signed up for internet. No order confirmation page, no confirmation emails, no answer on their call center number, no response on their chat. If it looks like a scam and smells like a scam, it's probably a scam. I should have checked Trustpilot before placing my order.

Terrible customer service. Also, their consultants are criminals,they change your details on their system. You find yourself paying for other people's WiFi while no one is willing to help rectify the problem.. they do this by sending you a like to pay with your name only then upon further investigation you find that all the details reflect their person account with only your name, I'd and bank account.

Extremely poor, no whatsapp response, waiting for long periods on. The call, I canceled my previous ISP hoping to try them out, no order showing on dashboard but somehow shows something pending when I search my address on fibre, so nobody can help me and I need to work from home, if you can't put your customers first, dooffer a service!!

After having to escalate a query- Anneri Bonthuys helped me super effeciently and in good time. Very friendly and assists right up to closing. So starting off frustrated with an issue, but walk away with a smile. Thank you

Supersonic are absolutely the worst service provider in South Africa, do not use them. Their accounts department is absolutely pathetic and completely incompetent. They continue to bill you even after you have cancelled your contract with them and then after numerous attempts to credit the invoices, they hand your account over to a collection agency. I have sent WhatsApps, phoned and emailed for nearly 18 months and my queries have not been answered nor resolved. You can't speak to anyone with authority and continously get fobbed off.

Wil never use super sonic again. Will not advise anyone to take up internet with them. Firstly they do not inform you about the clawback fee and how it works. So they are advertising their internet as a month to month package, but its not. I canceled my account in 2021,gave my 30 days notice. Then they said no i can not cancel within 6 months. Then they charged me a hell of a lot of fees. Then they came and say i used internet without paying. Which is impossible. You top op out of your bank account if neede. So i had to go draw 7 months bankstatements to prove that i paid for every top up. Then they said no i must pay for the router. And i told them that the router is safe in its box. They can collect it. Then they said i must pay R250 for the the collection, at this stage i was so fed up with them i told them its fine. Send the details so i can pay and they collect it. They never came for 2 years. Then one day they deducted R2100 from my account. I called them and said no one gave permission to take any money from my account. I dont owe them anything. Then everything started all over again. I forwarded all my mail correspondence to them. They arranged collection of the router after more than 2 years. No word from them for months again. Up untill today. Today i got a mail to say i owe R486.... Really bad service. They are the worst company i ever delt with. I told their credit department if they write me up for non payment i will get legal help. Tired aof them. How can you take 2 years to get back to a client. Luckily i kept all my mails. And proof. But still today...... Sending me a mail to say i must remeber to pay my fee for March. What fee?

I had a subscription with Supersonic in 2021. In April 2021 we got fibre in our area and Supersonic at the time could not assist with fibre connection. I sent an email to Supersonic with a 30 day notice of cancellation of my subscription. I never got any further correspondence or account from them to date. On the 05 March 2024 I received an email from a credit solution company (Nimble Credit Solution) that I now owe Supersonic R798,00 (2 x R399). I queried the said amount and was sent a statement and my email with a modified date of 14/05/2021 stating that account was billed for the month of July which will be credited to my account. Last payment from me to Supersonic was 01 April 2021. I paid R399,00 on 08 March 2024 as that was one month payment stating that one month will be credited to my account. However, the credit company requested a further R452,27 from me now. Amount handed over to them was R798,00. I am extremely upset. I always pay my accounts well in advance. If this amount was requested in 2021, I would have paid it then. Now there is a R7,38 interest and R45,89 fee suddenly added. However initial amount was just the 2 x R399 = R798. Just to get this sorted, and avoid a negative credit listing on my profile, I paid a further R399 today but refuse to pay the additional charges. I feel that it is Supersonics mistake almost 3 years ago and now I have to pay for Supersonics incompetence. I will definitely NOT recommend Supersonic to any one and will definitely NOT be doing any business with them ever again.

Requested to "downgrade" my package from a 30/30 line @ R799 p/m to their current lowest package 60/30 @ R599 p/m. After first being told this was not possible, I was then sent a pro rata invoice for the remainder of the month on the new package price even though I had already paid for the more expensive yet slower package for the current month. And since they've processed this downgrade I have been without internet connection and customer support cannot assist me. Do not use Supersonic

Had Supersonic as my isp abt 2 years ago gave notice of cancellation which was disputed but I have proof of my cancellation .Went over RSAWEB for the time since then ie abt 2 years.Now these fools claim I havent paid Febs account when I dont get fiber from them but they proceed and Now have a bunch of Whackjobs called Nimble Credit solutions demanding I pay for feb.I have emailed them and told them that I do not have an account with Supersonic but the wackos persist sending me emails with demands.God knows how bad Supersonics account system must be as I have seen others complaining,and if this persists I dont see a future for them.Surely the management must have some idea of what going,but it doesnt look like it.

I don't have internet access for the last nine days. I've been phoning/whattsapping Supersonic almost every day. First of all, it takes the company eons to answer a phone call. The same with a whattsapp conversation. My issues have not been resolved to date. It is quite frustrating.This is only my second month with this company. I dread the future.

I would like to give Annari Bonthuys 5 stars what an amazing person so professional and friendly. Really made my whole day and she was so helpful, she sorted the problem out as quick as possible and kept me updated as things happened. What an amazing person.

Supersonic is the crapiest service provider on earth!!! They have beeeeen throttling my line since I joined them!! My neighbor uses the exact same line and never has issues. When I tell them that they act all surprised and still continue with their shifty service! The customer care agents no NOTHING! They always have empty promises! I'm not paying to keep unplugging my router daily! Sort this crap out!

I recently had an exceptional experience with Supersonic ISP when I encountered a delivery issue. Their prompt resolution and commitment to customer satisfaction left me highly impressed.

I had ordered a new router from Supersonic because I upgraded. However, I faced a hiccup when the delivery was delayed due to unforeseen circumstances. I was naturally concerned about the delay, as I relied on a stable internet connection for work and other activities.

I reached out to Supersonic's customer service team to inquire about the status of my delivery. To my relief, they responded promptly and assured me that they would investigate the matter immediately. Within a short period, I received a call from a representative who apologized for the delay and explained the reasons behind it. They assured me that they were taking all necessary steps to rectify the situation.

To my surprise, Supersonic went above and beyond to resolve the delivery issue promptly. They arranged for a replacement router to be delivered to my doorstep the very next day. Not only did they take swift action, but they also ensured that I was kept informed throughout the process. The level of communication and transparency displayed by Supersonic during this ordeal was truly commendable.

The efficiency with which Supersonic handled the delivery issue demonstrated their commitment to customer satisfaction. They understood the urgency of the situation and took immediate steps to provide me with a solution. Their proactive approach and willingness to resolve the problem in a timely manner greatly alleviated my concerns and showcased their dedication to their customers.

I must also mention the professionalism and courtesy displayed by the Supersonic team throughout the entire process. The representative I interacted with was empathetic, patient, and genuinely interested in resolving my issue. They listened attentively to my concerns and ensured that I felt valued as a customer.

In conclusion, Supersonic ISP's prompt resolution of my delivery issue has further solidified my trust in their services. Their commitment to customer satisfaction, proactive communication, and efficient problem-solving make them stand out in the industry. I highly recommend Supersonic to anyone looking for an ISP that not only delivers reliable internet service but also takes customer concerns seriously and resolves them promptly.

I have tried Calling. I have e-mailed them. I've worked with their pathetic WhatsApp system...... Next Step. I will be kicking down a door at their office... Don`t waste your time.

The account dep.have no idee what is going on i payd my acc then they tray to take more out of my bank. After i talk and sen proof of payment for the lost 2months they said they fix it and yesterday they should have take money from my depitorder and they did not. Now i struggle so they can take the monthly payment. Whay do they have people that is working with the accounts if they dont now what the hell are going on. They made my name so bad whith the credit score because my debitorders bouns because the wanne take to mutch money. All the say are aww sorry we apologize... that is not gonna make my name good again🤬🤬🤬