It's a good product and the birds can't get enough of them. My only concern was the poor packaging and I was very surprised, as was the postie, that it arrived intact.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always excellent service from Superpet Ltd. Repeat orders are despatched promptly, and delivery being free on all orders is a plus I know that I can rely on fast delivery from Superpet. It beats h... See more
I have been buying from Superpet for some years now. I have subscriptions for sunflower hearts, dried mealworms, suet pellets and peanuts. The goods are really good quality and reasonably priced. Serv... See more
Thank you for the swift supply and I was even more pleased that it was delivered by Lee in Alresford via Royal Mail. I thought it was going to be Parcel Force and I was concerned how I was going to b... See more
Company details
Written by the company
Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.
Contact info
Wilverley Road, BH23 3RU, Christchurch, United Kingdom
- 01202 483797
- Sales@superpet.co.uk
- superpet.co.uk
3.9
Great
794 reviews
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Replied to 83% of negative reviews
Typically replies within 24 hours
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Really poor customer service
Really poor customer service. Raised a complaint last week, still waiting to be contacted.
25 March 2025
Reply from Superpet Limited
Hi There,
We are sorry for this.
The escalations manager is away on holiday currently, and will not be back until Monday.
Please contact us again with your complaint and I shall get this raised for you.
We are sorry about this delay.
Superpet Limited
I ordered these whilst I was away and…
I ordered these whilst I was away and they were there waiting for me when I got back. The squirrels will love them
25 March 2025
Excellent all round.
Excellent customer service & speedy delivery of quality bird seed at competitive prices.
22 February 2025
Excellent company
Excellent company. Selling quality branded dog treats, well below retail with free shipping and fast dispatch. No brainer really…
13 March 2025
Unprompted review
Purchased whimzees small alligator 150…
Purchased whimzees small alligator 150 box, always use these but with 2 dogs having 1 chew per day each needed to try for a lower price, Superpet price was by far the best. Will definitely purchase again.
Also transaction was super easy and delivery was quick.
24 February 2025
Unprompted review
Superb Service
Superpet is one of the most efficient companies I deal with. Good quality products and orders swiftly despatched. The local birds and squirrels are more than happy too!!
22 February 2025
Yakker bars for the dog
Yakker bars for the dog, so I’m not sure what they taste like really!
22 February 2025
I had a very happy and great experience.
17 February 2025
Unprompted review
Another great experience from Superpet
Another great experience from Superpet. Product always available and good delivery service too.
Am loving the subscription service that is now available!!
11 January 2025
Unprompted review
Good price,good product and always…
Good price,good product and always delivered quickly.
25 January 2025
Birds love them.
Always a good quality product at a competitive price. Order dispatched quickly.
25 January 2025
Bad business practices.
Bad business practices.
I am one of those, a loyal customer, ordering from them for two years twice a month. On many occasions there where what we call red flags, but I was thinking human error maybe one off, giving them another chance, (product not as described - subpar quality, email communication not answered, ignored)
On 17 December ordered with Superpet
25kg of seeds, dispatched and suppose to arrive on 20th December, it is 15th January already the oder never turned up.
Chased them up, lost count how many times, asking to refund or sort out with the delivery company, it does not get anywhere no refund, no product, no answers. Credit card people saying it a commercial dispute, bad business practices, but not fraud. Took screenshots of all communications, order placed, payment, account information, building up a case, will be submitting my claim though Financial Ombudsman. Order 76802.
17 December 2024
Unprompted review
Reply from Superpet Limited
Good Morning Karin,
I am sorry to hear about your experience this is certainly something I would like to investigate and put right.
However I cannot see any order details within your review, if you can either contact us again for us to to investigate further or if you can attach your details to this review and I will be sure to take a look for you.
Kindest Regards,
The Superpet Team
Great value for money!
Great value for money and excellent, quick service with hassle free delivery. I rate Superpet Ltd as the best I have experienced!
6 January 2025
Unprompted review
Great prices
Great prices, free delivery, plus excellent choice of pet treats and toys.
8 January 2025
Unprompted review
Great company i use the subscription to…
Great company i use the subscription to get my cat litter and its so simple to use and arrives on time
7 January 2025
Unprompted review
Keeping you informed.
Great at letting you know that your goods have been dispatched and giving you a date they will be arriving.
27 December 2024
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