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Superpet Limited Reviews 

801
•
TrustScore 4 out of 5

3.9

Pet Store
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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Many customers consistently praise the swift delivery and efficient service. People often highlight the quality of products and good value, noting that items frequently arrive well-packaged. Reviewers also find the ordering process easy and appreciate the friendly, helpful service provided by the company. However, some customers also noted significant issues with customer service, reporting abrasive communication and ignored requests for refunds or resolutions. There were also complaints about delayed or failed deliveries, and receiving products that were old, incorrect, or poorly packaged, leading to dissatisfaction.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast and speedy... See more

Product

Customers had ambiguous experiences with product quality and order accuracy. Many reviewers praised the... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the ease of ordering,... See more

Service

Users describe ambiguous interactions with service, with many customers consistently praising the excellent,... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as appalling, slow, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fab and easy to order, delivery was quick but unfortunately my cat wouldn’t eat the hepatic food I purchased. Was worth a try for an aging cat with liver issues though

Rated 4 out of 5 stars

It's a good product and the birds can't get enough of them. My only concern was the poor packaging and I was very surprised, as was the postie, that it arrived intact.

Rated 3 out of 5 stars

Products are good and especially reasonably priced in larger 5kg quantities. However I made the mistake of trying a subscription, which (so they say) can be cancelled after 3 purchases. However I foun... See more

Company replied

Rated 5 out of 5 stars

Thank you for the swift supply and I was even more pleased that it was delivered by Lee in Alresford via Royal Mail. I thought it was going to be Parcel Force and I was concerned how I was going to b... See more

Company details

  1. Pet Store

Written by the company

Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.

Contact info

3.9

Great

TrustScore 4 out of 5

801 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(801)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

Dreadful customer service

Avoid buying from this company. I bought 'Stool-Eze' for my DOG from their amazon site. They sent the product for CATS. Amazon do not have a returns policy for this product. I contacted the company via amazon messaging, Superpet requested a pic of the product and the packaging. (I noticed that a staff member had stamped a smiley face 'Jane' as having picked and dispatched the wrong goods) As the packaging was in a full bin liner, out ready for the bin men, I wasn't able to retrieve it. I am disabled and my neighbour put out our bins. I messaged Superpet who then repeated the demand for the packaging. Since then, despite further requests, complete silence. Dreadful customer service for £6.51.....

18 September 2024
Unprompted review
Superpet Limited logo

Reply from Superpet Limited

Hi Marty,

I am afraid our services for our Website and Amazon are run differently. This Trust pilot is for our direct customers on Superpet.co.uk not Amazon. Amazon have their own review system. Please contact us through Amazon.

Superpet Team,

Rated 5 out of 5 stars

Reliable company, with good customer service values.

The quality of the products I buy are consistently of a high standard. Prices are always competitive and delivery is usually prompt, with regular updates and courier information. Their rewards program also makes my purchases just a little more affordable. Greats service and good quality products.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Whimzees

Order Whimzees from here. Best price around and fast delivery

5 September 2024
Unprompted review

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