Everything advertised for 5G sounded like it was exactly what I had been looking for. I ordered 2 bottles. The advertisement suggested 1 pill per day. After 30 days the only noticeable change was an i... See more
Company replied
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I was conned during the order process to "sign up" (somewhere in the fine print) for some "online course" re the Brazilian Wood use. No mention of where or how to activate this "course" during the ord... See more
Company replied
I tried to correct my mailing address immediately after I made this purchase . Mistakenly it said P. O. Box 45e I tried to correct it within minutes to the correct address which is Robert J.... See more
Company replied
First off my customer service rep was friendly and honest. I believe I made the mistake in not canceling my subscription. Yet Daryl was willing to refund my purchase no questions asked. Almost unheard... See more
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Company details
Written by the company
Supernatural Man was founded in 2016 in New York City, where we found men were feeling less drive and intensity than they used to. We decided to create a natural formula with top quality ingredients to supercharge the energy of guys like you. We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who just want to get back in the zone. Our main ingredients are the highest quality, specially sourced Ginkgo Biloba, Green Tea Extract and Ginseng, which have been used in Asia for thousands of years to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities. We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
Contact info
57 W 57th St 3rd and 4th Floors, 10019, New York City, United States
- 800-251-9316
- SUPPORT@BECOMESUPERNATURAL.COM
- supernaturalman.com
3.4
Average
239 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mary Anne was very helpful and courteous!!
Mary Anne was very helpful and responded rapidly with a confirmation email to stop automatic shipments attempts!!
30 July 2023
Unprompted review
Reply from supernaturalman.com
Hi Kelly,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
The young lady was very nice and…
The young lady was very nice and professional in helping me set up my new order of Brazilian Wood. I advised her all the other items I ordered never work. She advised me that all I had to do to call if it didn’t work.
29 July 2023
Unprompted review
Reply from supernaturalman.com
Hi John,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Thankful
The agent I dealt with today was understanding and instead of the usual argument you get when trying to return a product, he was sorry that I had suffered a physical response to the product which could have had serious consequences for this older person. I'm simply thankful that he understood my concerns and was willing to refund my money.
22 July 2023
Unprompted review
Reply from supernaturalman.com
Hi Rodney,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Easy to communicate with customer…
Easy to communicate with customer service through the company email notification. Received a response that my request was completed in a timely fashion.
17 July 2023
Unprompted review
Reply from supernaturalman.com
Hi Ed,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
You treat people the way you would want…How to treat people
You treat people the way you would want to be treated.
20 July 2023
Unprompted review
Reply from supernaturalman.com
Hi Robert,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Great response
My agent was awesome and very helpful in helping me with my request
20 July 2023
Unprompted review
Reply from supernaturalman.com
Hi Amas,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Do not buy this product !!
Product did not work for me. Did not do anything to help me. Didn't get any money back except the current charge so I am out $320 to find the product doesn't work.
Support was friendly but The 90 day guarantee is useless. Do not buy this product !!
20 July 2023
Unprompted review
Reply from supernaturalman.com
Hello David,
We are sorry to hear that the product ordered did not work for you. As everyone’s body is different, it is quite possible that a product that works for others may not work for you. Although the product your purchased did not work for you, we have many more products that may be a better fit for your individual needs! All of our products come with 90-day money-back guarantee if requested within 90 days of the purchase date. Should you be interested in trying one of our other products, please do not hesitate to reach out to the customer care team to discuss the best possible alternatives by calling +1 (800) 251-9316.
Thank you!
Shaun
I was conned during the order process…
I was conned during the order process to "sign up" (somewhere in the fine print) for some "online course" re the Brazilian Wood use. No mention of where or how to activate this "course" during the order process so I only became aware of this "course" when the $79.92 recurring charges begin showing up. This con job (even with refund) insures that I cannot recommend nor re-purchase your product. Which has not worked for me....was going to give it some more time, but now I may take advantage of your money back guarantee. Karma a b-word..
17 July 2023
Unprompted review
Reply from supernaturalman.com
Hello Edward,
Thank you for your feedback! Your concerns are important to us, and we’ll be passing along this suggestion to our management team accordingly.
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: support@5gmale.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Thank you,
Shaun
Very quick response and solved my…
Very quick response and solved my problem. Thank you for being so prompt. Excellent people to work with. Thank you
16 July 2023
Unprompted review
Reply from supernaturalman.com
Hi Jeff,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
No reply to emails
I wanted to cancel my order. They ignored my email. No phone contact with company.
Still ignoring my request to cancel my order.
13 July 2023
Unprompted review
Reply from supernaturalman.com
We apologize that your recent experience with communicating with us was unsatisfactory. We would like to rectify this situation in a way that best suits your needs. Please email us at support@5gmale.com, with your first and last name, and your order number, and we will take the necessary steps to escalate and resolve this critical matter promptly. We look forward to hearing from you, and again, we sincerely apologize that your experience was less than satisfactory.
Shaun
The representative was professional and efficient
The representative was professional and efficient in solving my concern quickly and without questions. I did not know I signed up for a subscription. When I saw two separate charge card charges, she immediately went to work on removing them. Received confirmation on one of the reimbursements almost immediately.
13 July 2023
Unprompted review
Reply from supernaturalman.com
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
I would like a full refund to recifiy…
I would like a fullrefund to recifiy my disatisfaction with ordering process, lack of tranparency in monthly subscription lack of information
12 July 2023
Unprompted review
Reply from supernaturalman.com
We apologize that your recent experience with communicating with us was unsatisfactory. We would like to rectify this situation in a way that best suits your needs. Please email us at support@5gmale.com, with your first and last name, and your order number, and we will take the necessary steps to escalate and resolve this critical matter promptly. We look forward to hearing from you, and again, we sincerely apologize that your experience was less than satisfactory.
Shaun
The rep #102, Was Very Helpful
The rep #102, was very helpful in resolving issues with my ordering plus saving me hundreds of dollars. She was very concerned with my ordering mess and was patient at finding solutions.
11 July 2023
Unprompted review
Reply from supernaturalman.com
Hi Mike,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Corina was very polite & helpful with…
Corina was very polite & helpful with me going trough everything that I was asking her about the product & she was very professional when I asked her for a refund because the product didn’t work for me it was a great experience talking to corina she deserves recognition in your company her Id rep is #102 just in case you don’t know who she is just a great person
6 July 2023
Unprompted review
Reply from supernaturalman.com
Hi Mario,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
5G comes up short on claims
Everything advertised for 5G sounded like it was exactly what I had been looking for. I ordered 2 bottles. The advertisement suggested 1 pill per day. After 30 days the only noticeable change was an increase in energy. I called and requested a refund. The representative informed me to keep taking 5G as it takes time to work. After completing another 30 days still no increase in libido or improved erections. I gave my overall experience a 3 star review but 2 of those stars were for the no hassle refund of my purchase.
30 June 2023
Unprompted review
Reply from supernaturalman.com
Hi Mike,
We are sorry to hear that the product ordered did not work for you. As everyone’s body is different, it is quite possible that a product that works for others may not work for you. Although the product your ordered did not work for you, we have many more products that may be a better fit for your individual needs! Should you be interested in trying one of our other products, please do not hesitate to reach out to the customer care team to discuss the best possible alternatives by calling +1 (800) 251-9316.
Thank you!
Shaun
Tripod
Been a long time since I've had such a great experience buying a product over the phone, #102 Corina answered all my questions without hesitation, knowledgeable and very friendly, really appreciated Corina taking my money, 😆
28 June 2023
Unprompted review
Reply from supernaturalman.com
Hi Frank,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Quick and easy customer service…
Quick and easy customer service experience. Immediate email confirmation of same.
24 June 2023
Unprompted review
Reply from supernaturalman.com
Hi Bob,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Excellent you answered me within a half…
Excellent you answered me within a half hour time so he did pretty good. Thank you very much. I can’t wait to try this the good stuff.
23 June 2023
Unprompted review
Reply from supernaturalman.com
Hi Greg,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
That even when you are wronged, service is there to help out!! thanks t
good service for returns ! Good to know all good in returns
22 June 2023
Unprompted review
Reply from supernaturalman.com
Hi John,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Leanne,
Leanne,
Was very polite and knowledgeable. She was very fast and helpful in taking care of my request
Thank you, Leanne.
Frank B.
17 June 2023
Unprompted review
Reply from supernaturalman.com
Hi Frank,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
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