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You should know

2.6

Poor

TrustScore 2.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

superex exchange has withdraw usdt from…

superex exchange has withdraw usdt from my wallet without permission and it's been a year and they won't refund my money.

Exchange employees lie and block users.

It's unfortunate that the exchange steals users' money so easily.

Please inform.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

It's kul and safe experience.

It's kul and safe experience so far. Even when all dex and cex ejected $QUARK, I could still hold it in my SuperEX wallet for future reference.
No issues experienced so far.. Smoother transactions no delay
10 ⭐

7 May 2025
Unprompted review
Rated 1 out of 5 stars

My free ET tokens have been locked 🔒…

My ET tokens have been locked 🔒 since November 2022 when I opened the account 😳 hence when am I expected to withdraw them 🧐 .... Simply just AVOID THIS SITE I just logged back in on the off chance and see nothing has improved.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Terrible broker

Terrible broker! It's more like a scam. They block some currencies (like Beeb) without giving any explanation. You can't talk to support. Two-factor authentication doesn't work and prevents you from withdrawing. BE CAREFUL! There's a high chance that you won't be able to withdraw what you deposit! Look for serious and reputable brokers.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Scamer

The worst exchange I have ever seen in my life.
Do not trust them at all, they are the biggest thieves of your money.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

POOR CUSTOMER SERVICE

POOR CUSTOMER SERVICE
SCAM EXCHANGE
Im a superEx merchant i have transaction with this order id
259727026863874048
I have paid the seller but seller not release the asset more than 2 days i open appeal since yesteday but im not received any feedback from customer sopport pour exchange

I HAVE BEEN EMAIL US SO MANY TIMES BUT I DONT RECEIVED ANY FEEDBACK FROM US

18 December 2023
Unprompted review
Show reviews in all languages. (15 reviews)

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