Easy to book holiday via website. Good price, really good including the lift pass. Nice to be able to book a ski holiday with flights, transfers, accomodation and lift pass included. Unclear/unable to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I discovered Sunweb when researching for a holiday for march 2025. They were definitely good value with lift pass included. When booking my winter 2026 trip I couldn't go past Sunweb. I arrived hom... See more
Company replied
The hotel was clean, friendly and the food was excellent. We were skiing at the most expensive time of year but because we had 3 adult children with us, felt we got great value for money with the all... See more
Company replied
Great price, the app provided all information we needed. The instructions for picking up lift pass, ski equipment and ski lesson arrangements were all clear and went without any issues. So easy. The t... See more
Company replied
Company details
Written by the company
Flying from airports all across the UK to France, Austria, Switzerland, Italy, and Andorra, we offer hundreds of accommodations in all of the best ski resorts in the Alps. For all of our flights packages you can add a transfer later in the booking steps to your accommodation and we are ABTA protected making it safe and easy to book with us online. We also offer self-drive packages for those who wish to make their own way to the mountains.
Lift passes are always included
Written by the company
- All of our ski holiday packages include a lift pass as standard
- It is important for Sunweb that your holiday is as carefree as possible. This is why we include lift passes with all of our ski holiday packages allowing you ski more and pay less! Including lift passes in the total price also means you don't need to expect any hidden costs when going through the booking process. With our colleagues exploring the Alps each year in search of the best destinations, we have personally created some the best value ski holiday packages with a lift pass included so that you can enjoy a snow-filled getaway without breaking the bank.
Free kit
Fly to France and get free ski material
For those of you tired of lugging your skis all the way from the UK to the French Alps, worry no longer. Sunweb is currently offering free bronze ski kit rental to everyone who books a flights ski package to France.
You will receive bronze skis, boots and ski poles which are perfect for kids and new skiers free of charge. The equipment can be collected at the local Skiset shop at the destination.
Contact info
83 Victoria Street , London , United Kingdom
- + 442031708206
- info@sunweb.co.uk
- sunweb.co.uk
4.3
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Competitive pricing and search options
Easy to navigate holiday web search. Competitive on pricing and good follow up once I'd confirmed the booking.
25 February 2026
Reply from Sunweb.co.uk
Dear Mike,
Thank you for your great 5-star review.
Happy to hear that you had good experiences with our website and services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
No response to queries
Website was good, but some info was missing from our booking and it then seems impossible to contact the company.
Seems like if Sunweb can't answer your query with AI then they can't answer it full stop!
24 February 2026
Reply from Sunweb.co.uk
Hello John,
Thank you for taking the time to write this review.
We reached out to you today to discuss this review.
Thank you for calling us back and for sharing your detailed feedback.
We have sent this over to the relevant department.
Our live chat and whatsapp always start with a chatbot.
Often the chatbot can answer questions. For example, they can link you to the FAQ's.
If you ask to be put through to a person, the chatbot will put you through, after asking some questions.
This was the case for both the whatsapp and live chat you sent.
The live chat that you sent was answered within 5 minutes. Your questions were answered by a member of our team, not AI.
Live chat is the fastest way to get in contact with us during the busy Winter season, as we can receive a high volume of calls and whatsapp.
Further to this, all of the answers to your questions were in our FAQ's.
There was also some information in the overview tab for your accommodation, in an email sent last month (:re: flights) and in your vouchers.
If you need anything else, please do not hestitate to contact us.
Kind Regards,
Christine
Team Sunweb UK
Website each to navigate
Website each to navigate, good ski packages lift passes always included
23 February 2026
Reply from Sunweb.co.uk
Dear BB,
Thank you for your great 5-star review.
Great to hear that you had a good experience with our website.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
The worst welcome you can imagine ...
We arrived to discover our apartment had been given to someone else, but for reasons that were never properly explained their apartment was not suitable/available to us. We were kept waiting for 3 hours (till after midnight) before being told that 7 of us would have to sleep in a 1 bedroom, 1 bathroom appartment! Sunweb never replied to our message in resort and have told me that they will "aim to reply within 6 weeks" to my complaint.
Edit after below reply - 5/3/26
I have already submitted a complaint via the link you suggest. That is when I got the automated reply telling me that you aim to reply within 6 weeks. This is totally unacceptable after such a significant problem.
14 February 2026
Unprompted review
Reply from Sunweb.co.uk
Dear Steve,
Thank you for your feedback. I am really sorry to hear that you had this experience.
I would like to contact you regarding this, to receive more information. Because there are no contact details available I can not contact you, therefor I like to request you to contact us.
At this form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-] you can submit a complaint, our Aftercare department will reply to you.
Kind regards,
Michelle
Team Webcare Sunweb
Reply from Sunweb.co.uk
Dear Garry,
Thank you for your 5-star review.
Great to hear that you had a good experience with our services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
We visited the la Chaix hotel in Alpe…
We visited the la Chaix hotel in Alpe Duez a couple of weeks ago booked through Sunweb. At first we were impressed with the hotel, food was basic but a great location. I left the hotel to go to the shop to get some drinks for my children, as I walked through the exit door I caught my jacket on a mantel jagged edge on the door frame, this ripped my Patagonia jacket and was very frustrating for me. I then told thean on the desk who shrugged his shoulders and said it was a shame. I took images of the jagged edge which still had the fluth from my jacket on it. I asked if I could speak to the manager as I was really upset and was concerned that a child could cut their hand on the edge. When he arrived he wasn't bothered what so ever and told me that I need to speak with Sunweb? I told him that he needs to cut the edge off as this could hurt somebody in which he eventually did. I then called Sunweb and explained the situation and emailed over the pictures from the incident. Sunweb told me not to worry and it would be sorted?
2 days later we received an email saying that I need to speak with the hotel directly. Due to the language barrier I asked the sunweb rep to meet me at the hotel to get this sorted? When she arrived she was on team hotel and stated that I would need to make a claim on my travel insurance, which I found totally unacceptable, not only that it wasn't my fault it was the attitude of the rep and hotel manager. All I really wanted was an apology and for them to accept responsibility, the jagged edge could of cut somebody's hand , and they were not bothered what so ever. I am really frustrated with Sunweb I thought they could of dealt with this in a better way and at least repair my coat.
16 February 2026
Unprompted review
Reply from Sunweb.co.uk
Dear Andy,
Thank you for your feedback. Sorry to hear about your experience. That is not what we want for your holiday.
I would like to contact you to receive more information but there are no contact details available.
If you like to submit a complaint you can do that with this form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-]
Our Aftercare team is happy to review this with you.
Kind regards,
Michelle
Team Webcare Sunweb.
Sunweb can not be depended on to provide a holiday.
Booked a ski holiday with Sunweb, paid in full, booking confirmed.
Three weeks before holiday had an email to tell me the hotel was overbooked and that my room booking was cancelled. This meant that I would lose out on all the other expenses I'd already forked out for, transfers, parking, luggage upgrades etc.
I was able to keep my flight, but book a hotel elsewhere at a higher cost because it was a late booking. Sunweb were unable to provide an alternative hotel. Sunweb's inability to book the hotel cost be an estimated £300. I won't be using them again and would not recommend anyone to use.
24 February 2026
Unprompted review
Reply from Sunweb.co.uk
Dear Thomas,
Thank you for your feedback, sorry to hear that you had this experience. That is not what we want for your holiday.
Because there are no contact details I am not able to contact you.
If you like to submit a complaint than this is possible by our contact form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-]
Our Aftercare team is happy to review it with you.
Kind regards,
Michelle
Team Webcare Sunweb
Reply from Sunweb.co.uk
Dear Iain,
Thank you for your 5-star review.
Happy to hear that it was easy to book your holiday.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Hotel were not expecting us
We arrived at the Hotel (VVF Club Serre Chevalier Briançon) for a half-term ski break to find they were not expecting us!
Luckily the hotel reception staff were able to sort a room and ski gear (which also hadn't been booked) but Sunweb were not helpful and I had to chase up mid-week to confirm that we were no going to have to pay on checkout.
I can accept that errors happen but the lack of proactivity in resolving the issue and keeping us informed was very disappointing.
I see Sunweb have replied to this review but the URL they asked me to contact them on doesn't work.
14 February 2026
Reply from Sunweb.co.uk
Dear Arthur,
Thank you for your feedback. We are very sorry to hear that you had this experience during your holiday. This is not what we want for your holiday.
We would like to receive more information regarding this, I will also inform our Aftercare team.
When you like to make a complaint than this is possible via this link Sunweb FAQ [https://service.sunweb.com/en/support/ticketsew/?ticket_form=sunweb_uk] that we have all your details to check this for you.
Kind regards,
Michelle
Team webcare Sunweb
Very easy to book
23 February 2026
Reply from Sunweb.co.uk
Dear Mrs James,
Thank you for your great 5-star review.
Happy to hear that it was easy to book your holiday.
Wishing you a great holiday!
Kind regards,
Michelle
Team Webcare Sunweb
Easy to use website with great…
Easy to use website with great selection of options to help you find the perfect ski holiday
14 August 2025
Reply from Sunweb.co.uk
Dear Anthony,
Thank you for your 5-star review.
Happy to hear that you had a good experience with finding and book your ski holiday.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Straight forward easy booking
Straight forward easy booking, with clear pricing and options - Sunweb give you the choice to go where and when you want, but with the protection of a major travel company behind you
15 February 2026
Reply from Sunweb.co.uk
Good morning,
Thank you for your great 5-star review.
Happy to hear that you have good experience with our services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Christine was extremely helpful in…
Christine was extremely helpful in giving advice me advice on different resorts and hotels.
22 February 2026
Reply from Sunweb.co.uk
Dear Nathan,
Thank you for your great 5 star review.
Happy to hear that Christine could assist you with finding your ski holiday.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Great first experience
This was our first time travelling with Sunweb. Really couldn't fault them. The price was good, communication easy and their app contained all the info we needed. Would definitely book with them again.
14 February 2026
Unprompted review
Reply from Sunweb.co.uk
Dear Natalie,
Thank you for your 5-star review.
Great to hear that you had good experience with our services.
Hopefully we can welcome you again at one of our Sunweb destinations.
Wishing you a great day.
Kind regards,
Michelle
Team Webcare Sunweb
Very safe and easy to contact customers…
Very safe and easy to contact customers service
22 February 2026
Unprompted review
Reply from Sunweb.co.uk
Hello Chef Tin,
Thank you for this excellent review.
We are happy to hear that you are satisfied with our Customer service.
Thank you for booking with Sunweb!
Kind Regards,
Christine
Team Sunweb UK
Budget skiing in Alpe Duez
Went skiing in Alpe Duez, was looking for a decent budget ski holiday and that’s exactly what we got. Only issue was with the transfers which could have been better.
14 February 2026
Unprompted review
Reply from Sunweb.co.uk
Hello Customer,
Thank you for this 4 star review.
I am happy to hear that you had a nice holiday in Alpe d'Huez, and that the holiday met your expectations.
However, I am sorry to read that you had some issues with the transfer.
If you have not done so already, please send a complaint for this via the link below, so that our aftercare team can look into it for you:
https://service.sunweb.com/en/support/ticketsew/?ticket_form=sunweb_uk [https://service.sunweb.com/en/support/ticketsew/?ticket_form=sunweb_uk]
Thank you.
Kind Regards,
Christine
Team Sunweb UK
Reply from Sunweb.co.uk
Hi TG,
Thank you for your fantastic review.
We are pleased that you are happy with our holiday deals.
Thank you for booking with Sunweb!
Kind Regards,
Christine
Team Sunweb UK
Reply from Sunweb.co.uk
Hello Ashley,
Thank you for this excellent review.
We are very pleased that you are happy with our customer service.
Thank you for booking with Sunweb
Kind Regards,
Christine
Team Sunweb UK
Reply from Sunweb.co.uk
Hello Andrea,
Thank you for this 5 star review.
How nice to hear that you are happy with our website and pricing.
Thank you for booking with Sunweb!
Kind Regards,
Team Sunweb UK
Excellent website and booking system
Excellent website and booking system, well done5******
17 February 2026
Reply from Sunweb.co.uk
Hello Jason,
Thank you for this excellent review.
We are thrilled to read that you are so happy with our website and booking system.
Thank you for booking with Sunweb!
Kind Regards,
Team Sunweb UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.