Food in restaurant not great not enough sun beds for 2 days at sea
Reply from Sunway
Dear Ms. Maher We appreciate you taking the time to send us your feedback on your recent cruise with MSC and we were disappointed that there were elements of the cruise that did not meet with your full satisfaction or expectation. I intend to send a copy of your feedback to all relevant persons in MSC for their attention and our request that all necessary corrective action is taken. Thank you for letting us know. Kind Regards Kathy Cashe Customer Service Manager Sunway
Amazing trip, the ship, staff, service, entertainment was all excellent! Will definitely book again!
Brilliant time was had by the 4 of us
Absolutely fabulous, couldn't fault it, genuinely loved it. Every member of staff who has also been on the ship for months was nice beyond words. They could not do enough for you and wer so courteous, unreal.
We had as expected a good experience in the yacht club. The staff are lovely. The food was exellent.
The night time entertainment is not up to european standards. It was dreadfull.
It should have been known by sunway that 25th jan
( our disembarkation day) is the miami marathon. Its an annual event That the trip we booked wouldnt go ahead & no alternatives would be offered. It left us stranded, the whole port was in chaos.
Reply from Sunway
Dear Kurangai, Thank you for taking the time to share your feedback following your recent cruise on MSC Divina. We are pleased to hear that you enjoyed your experience in the Yacht Club and that the staff and dining options met your expectations and satisfaction. Your kind comments regarding both are greatly appreciated and will be shared with the team.
We are, however, very sorry to learn of your disappointment with the evening entertainment on board MSC Davina. We understand that entertainment preferences can vary, and we regret that you felt the offerings did not meet your expectations or European standards. Your comments have been noted and will be shared with the relevant department for review.
We also sincerely apologise for the difficulties you experienced during disembarkation due to the Miami Marathon. We understand how frustrating and stressful it must have been to encounter congestion and limited alternatives on your departure day. While port operations and city-wide events are managed by local authorities, we acknowledge your concerns and regret the inconvenience caused.
Thank you again for your feedback as It is invaluable in helping us improve our services, and we hope to have the opportunity to welcome you again as a valued client under more favourable circumstances in the future. Kind Regards Kathy Cashe Customer Service Manager Sunway
Absolutely fabulous trip. All The staff were lovely, helpfull and friendly. The meals were 10/10. Service was 10/10. The performers at the nightly show were excellent. Liked 4/7 shows having said that the performers each night were worth watching. Thanks Alice for your assistance with our booking. This ship goes to the Caribbean in march time, we might do the 10 day trip, and have the same cabin. The yacht club was worth paying. Transfers went fine.
Thanks again Alice.
Had a great time on the ship our first cruise but definitely not the last. The ship was excellent as were the crew
The ship was dated. Standards compared to sailing with Msc Meraviglia far lower. 2 toppers on the bed both full of clumps or balls of material you could feel through the bottom sheets. No plastic bags for sanitary items in the toilet. Deck 5 and 6 smelt of old damp runners. It was hit and miss if your cocktail tasted good or anything like it was supposed to taste like some were undrinkable. Food in the speciality restaurants, the Butcher cut was very good. The sushi wasn't great in the Galaxy restaurant so I'd avoid it. No air con on the excursion bus to Oia.
Reply from Sunway
Dear Ms Kiersey. I would like to thank you for sending us your review, however, i was disappointed to read that there were a number of aspects to your holiday that did not meet with your satisfaction. I fully intend to pass your comments to all relevant persons in MSC and i know that they will take them very seriously indeed. i hope that you will consider to allow us to be of assistance to you again in the future when i am confident of securing a holiday that will meet with your entire satisfaction. Kind Regards Kathy Cashe Customer Service Manager Sunway
Was ok had better msc ships
Reply from Sunway
Hi Niamh. Thank you for sending us your review. I am sorry you seem disappointed with your experience on MSC Divina and i will pass your comments on to MSC for their information. Having said that i hope there were some positive aspects you enjoyed. Kind Regards Kathy Cashe Customer Service Manager Sunway.
We had the best time on the msc divina the food was lovely and plenty of it entertainment was great and the ship was very clean the staff were all lovely and very polite
