Lapland

Lapland Reviews

A product’s star rating is calculated as the average of all its reviews.


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Sold by Sunway

www.sunway.ie

3.9K Reviews

4.8

The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.



All reviews


Rated 5 out of 5 stars

Everything about the trip was amazing - magic from start to finish

Rated 3 out of 5 stars

Not a trip we'd recommend for young children. While there were certainly lovely moments, we felt this trip was more geared towards slightly older children - ie 8+. There was too much waiting around for younger children, not enough focus on their nature or comfort. Also found it very surprising that the final 'dinner' involved collection at about 7.45pm and would have required the children to stay out until about 10.30pm+. After a busy day. That's not at all something that was organised with the needs of young children in mind. Would also say that things like the husky ride, while excellent, were far too short and each child should at least have two opportunities to partake. It really was blink and it was all over. The experience meeting Santa was wonderful. But the comfort of young children in those temperatures needs to be better considered in how the schedule is managed.

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Reply from Sunway

Dear Ms. Noone
We appreciate you taking the time to send us our review on your recent trip to Lapland as the feedback we receive from our clients is very important and helpful to us. Please be assured that your comments have been seriously noted and will be passed to all relevant persons in our Lap
land Division for their attention. Despite the issues raised I hope that you and your family did bring back some happy memories of your adventure in Lapland.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Sunway travels really made this trip exceptional. Every excursion was well executed, not a lot of waiting around, we got to accomplish so much with enough downtown to unwind and explore the resort, definitely recommend the 3 night for this reason. All the elves were amazing, kids had such a fun time, from check in to the final dance party everyone made our trip so magical. Once in a lifetime trip and Im So glad I chose Sunway Travels to book with.

Rated 5 out of 5 stars

Our trip to Rovaniemi at the start of December was truly magical and something we will cherish forever. I travelled with my young son and my mam and it was perfect from start to finish. Every experience felt so special and wonderfully organised, especially for families. Seeing the excitement and pure joy on my child’s face made the whole trip unforgettable. The atmosphere, the snow covered scenery and the activities created memories that will last a lifetime. Everything ran smoothly and exceeded our expectations. I honestly could not fault a single thing and would highly recommend this trip to anyone considering it. It was worth every moment and felt like stepping into a real life winter wonderland.

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Reply from Sunway

Dear Jane
Thank you so much for taking the time to share such a heartfelt review of your recent trip to Rovaniemi.

We are truly delighted to hear that your experience with your son and your mother was so special and memorable. Knowing that the trip felt magical from start to finish, particularly f
or your family, means a great deal to us. Creating seamless, well-organised experiences that bring joy to both children and adults is always our goal, so your kind words are incredibly rewarding.

It is especially lovely to hear how much your child enjoyed the experience and that the atmosphere, snowy scenery, and activities helped create lifelong memories. We are thrilled that everything exceeded your expectations and that the trip felt like stepping into a real-life winter wonderland.

Thank you again for your recommendation and for sharing your experience . We hope to have the pleasure of attending to your travel needs again in the not too distant future.

Kind regards,
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Lapland as a whole was amazing. This is the second time we have booked this package. I would recommend advising customers to bring marshmallows and skewers with them as there are plenty of firepits where marshmallows could be roasted. The experience was absolutely magical and worth every euro. If I had to make any negative comments (of which there are few) is that more effort could be put into Santa's secret hideaway/workshop. I felt like there wasn't much to do here and more activities could have been done. For example, on my first trip in 2019, the kids got to make Christmas decorations which was really nice and we still have the one our son made. We were also able to visit the elves bedrooms. I must commend the elf that met us at the airport in Dublin and on numerous other occasions over the few days. I can't recall her elf name - it was either Twinkle Toes or Sparkle Toes. She was a blonde lady. She was absolutely fantastic and enhanced the experience so much. If she could get a bonus or award for her dedication, enthusiasm and genuine grá, she deserves it. By far, the best Sunway elf I have ever met (over both trips).

Rated 5 out of 5 stars

A truly amazing experience, Levi is great location , it has that fairytale feel to it !

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Reply from Sunway

Thank you for taking the time to let us know that you enjoyed your recent trip to Lapland and hopefully you and your family brought back some cherished memories.#
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 4 out of 5 stars

What a fabulous spot, start to finish, lovely quaint small town. Easy to navigate and get around, so convenient, for sledding, getting to restaurants shops, and bus route to levvilanda.

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Reply from Sunway

Dear Ms. Lane
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted to learn that you and your family enjoyed your adventure and hopefully many happy memories were made
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

We enjoyed every minute of our trip from the moment we arrived at Dublin airport to the moment we departed our return flight! All of our excursions were well organised and further information was provided with regard to timing etc. In the event you needed assistance our wonderful Elf Berry was always on hand! Berry went above and beyond and made the whole trip particularly special for my daughter. I would highly recommend this trip, it is truly a wonderful experience for both children and adults!

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Reply from Sunway

Dear Ms. Rochford
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted to learn that you and your family had a wonderful experience. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Sunway , 3 night excursion Family of four While it was expensive and we could of done the the trip ourselves and it would of worked out cheaper I don't think it would of been as memorable for the kids and as relaxed for the parents. notes There are elf's with you from once you get to the airport until your return ,,, playing games , jokes songs (they are was add the "magic" The dog sleigh ride is approximately 90 seconds from start to finish (probably 400m's) Reindeer ride There are multiple sleighs that are tied together and walked around a track (probably 400 m's) The kids need to be about 4 foot tall to go on snowmobile with guardian otherwise they go on a sleigh pulled by snowmobile Note two We had three "elf's" , which where all excellent Acorn Ribbons Cinnamon

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Reply from Sunway

Dear Wayne
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were so pleased to read that you and your family seemed to have a great time and hopefully cherished memories were made. Thank you for letting us know
Kind Regards
Kathy Cashe
Customer
Service Manager
Sunway

Rated 5 out of 5 stars

Too class, couldn't have asked for better

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Reply from Sunway

Dear Mr. Maher.
We were delighted to learn that you and your family had a great time on your recent trip to Lapland and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

The most magical life experience for my family. After loads of research and wondering if we could create our own package, we found the best option suitable for us was to travel with Sunway for our family Lapland experience. The team at Sunway were super to deal with and provide great advice as to what would be the most suitable option for our family. From the moment we booked our Lapland holiday until we landed back in Dublin again, it was magical. The elves at the airport, the ease of check-in, the Aer Lingus flight attendants, the goodie bags for the kids, the onboard entertainment, the small groups to travel to our activities, the hotel, the reindeers, huskies, snowmobiles, marsh mallow toasting and of course the Santa visit was expectational. It was a great experience and I would highly recommend!

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Reply from Sunway


Dear Ms. Duggan.
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted that you and your family enjoyed your adventure. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

It was absolutely fantastic. Sabrina from Sunway was so helpful, Elmo & Sugarplum were onnthe flights with us & they were brilliant & Berry was our elf there & she couldn't have been nicer

Rated 5 out of 5 stars

Amazing two day adventure in Lapland with Sunway. From the airport to the plane ride home it was just special and the kids were overjoyed with the experience, The elves Ginger, Holly and snowdrop were so good with the kids and my 4 year old especially fell in love with them. the hotel was great, the adventures were well planned and so much was packed into the two days. Overall would highly recommend. Everything is planned out and there is no stress from organizing and more time for fun.

Rated 5 out of 5 stars

This was a magical experience for the family - the activities on main day were all amazing - reindeer and husky rides in particular. The chance to have toasted marshmallows was also a lovely touch. Santas hideaway was really well put together - the big man himself was so lovely - but all the elves and activities were well thought out. Getting to sled out onto a frozen lake was something the girls won’t forget. The visit to ice village was interesting but possibly not great for our kids age range (I was the most interested with it) but again it was a unique experience and well worth a visit.

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Reply from Sunway

Dear Mr. Roe
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted that you and your family had a magical experience and brought home some cherished memories.
Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service M
anager
Sunway

Rated 5 out of 5 stars

Lapland was out of this world santa was amazing love stay in santa hide way for longer. Husky ride was very short love if was longer.

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Reply from Sunway

Dear Ms. Fitzsimons
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted that you and your family had wonderful experience . Your comments have been noted and will be passed to all concerned persons in our Lapland Department. We ho
p that you brought home some cherished memories.

Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

I booked Yllas off the recommendation from Sunways booking agent over the phone. I got nervous in the lead up to the holiday, I was worried that I had booked the wrong hotel and my kids would be disappointed. Honestly it was so amazing, I couldn’t fault a thing. The elf’s were brilliant, my 2 kids loved them, and Santa was top class! He spent ages looking at drawings my kids had made for them and telling them lovely stories. As a single mam travelling with two kids I felt so supported from the start of the holiday to the end and my two kids have golden memories to cherish for life ❤️ best decision I ever made booking with Sunway.

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Reply from Sunway

Dear Ms. Peachey
We are so happy to read that you and your family had such a wonderful time in Lapland and once again thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Amazing, not crowded at all. 10/10 highly recommend.

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Reply from Sunway

Dear Ms. Gaynor
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted that you and your family had an amazing experience and brought home some cherished memories.
Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Servi
ce Manager
Sunway

Rated 5 out of 5 stars

A fantastic trip, everything so very well done and organised. Nice to get away and not have to be trying to organise everything. Trip of a lifetime. Highly recommend.

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Reply from Sunway

Dear Amy
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted that you and your family had a magical experience and brought home some cherished memories.
Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manage
r
Sunway

Rated 5 out of 5 stars

Magical from start to finish!

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Reply from Sunway

Dear Ms. Moyles
We were delighted to read that you enjoyed your trip to Lapland.
Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway