Sunnygo Reviews 

359
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 317 reviews, most reviewers were let down by their experience overall. People frequently reported receiving poor quality or incorrect items that did not match the advertised descriptions, leaving many feeling frustrated. Customers also struggled with unreachable customer support, missing confirmation emails, and completely unresponsive communication channels when attempting to resolve problems. Some reviewers were happy with resolutions after receiving full refunds or having their concerns properly sorted out by the team. Others mentioned that customer service quickly rectified problems once direct communication was successfully established with the business. A few consumers even noted that their orders eventually arrived correctly and they were pleased with the items received.

What people talk about most

Order

People report negative experiences with order processes, frequently highlighting issues with incorrect... See more

Product

Customers had negative experiences with product, expressing deep dissatisfaction with items that failed to... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the response time from customer service.... See more

Refund

Consumers find refund experiences frustrating due to poor communication and ignored emails. Many reviewers... See more

Customer communications

Users describe negative interactions with contact due to unresponsive customer service and a lack of phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered a garlic chopper. Was due to be delivered and was at home when delivery company stated unable to deliver. Courier now shows as cancelled by sender. Numerous efforts made to contact sunnygo on... See more

Company replied

Rated 1 out of 5 stars

One star is too many! Rubbish product not at all like the superb Facebook advert. I stupidly fell for it twice once as Sunnygo and once as their other name Vyjoy. It was a folding solar charger with... See more

Company replied

Rated 1 out of 5 stars

Zero stars if I could award. Do not order as item has not arrived and no response from their support team. They also didn’t send a confirmation email but immediately took money from my bank account. T... See more

Company replied

Rated 1 out of 5 stars

One star is too many. Purchased and received cameras for car which were supposed to be cordless they are not plug in cigarette lighter. Sent Emails requesting details how to,return goods no respon... See more

Company replied


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(359)

314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give zero stars I would.

If I could give zero stars I would.
Order took weeks to arrive
Order was poor quality given what I paid
Company have ignored requests for a refund
Judging on other reviews, why hasn't this company been shut down!?
Updated following full refund given... Shortly after leaving this review I was contacted by the company who gave now said they will give me a full refund. The rest of my review still applies though.

16 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
We strive to provide our customers with the best possible service.
We are very sorry for the inconvenience caused to you.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

I ordered a chopping machine from this…

I would like to change my negative review to a positive one. I have finally received an email regarding my purchase. The company have reassured me that they will look in to the customer services as they have realised that I wasn't getting any replies. It has since all been sorted and have had a full refund. Once I had communication from them the problem was rectified very quickly. So hopefully there won't be any problems in the future. I am pleased that it has been resolved. I will shop with them again and hopefully it will continue to communicate with me.

22 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Avoid,,,,must be a scam, bad customer service

I ordered an item, paid for item, received email with track your order. After 22 days my parcel is apparently is in NL with a local carrier and clearly should be in another country. Emailed for update or refund, no reply. Avoid buying items on Sunny go.co.uk.

23 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Ordered a camera as advertised on…

Ordered a camera as advertised on facebook, it never arrived. I am trying to get a refund through Paypal.
They are rubbish, I hope they go bust as they serve no purpose. Very Angry!

10 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Do not use this site

Do not use this site, I wished I had checked these people out, took Money, no products delivered. How many more people have to keep losing money when clearly this site/company are not reputable.

11 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 2 out of 5 stars

Extremely poor service and communication

Extremely poor service & communication
My order No: ORDER msuny-3580638
Unresponsive customer service contact. I ordered my items, paid my money and have not received. I should have read these review before ordering. I have tried to contact them on numerous occasions and have not had one response back to emails or contact form.
This company are ripping people off and should be shut down - 18/04/2026 update - Finally got a response after writing this review. They have now refunded my money. Won't be using them again.

3 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team will also optimize our services based on your feedback. We sincerely apologize for any inconvenience caused.
Customer Service Team

Rated 1 out of 5 stars

Paid my money

Paid my money, never received email or items. So disappointed with Facebook in having these Scammers taking people's money. Never got any reply, would give them no score at all.
Yours E

25 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Waste of money

Order finally arrived. Grand kids were so excited. What a total let down and disappointment. No fizz at all and toy at the end was as big as your little finger nail. TOTAL WASTE OF MONEY AND A SCAM. DONT BOTHER

9 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Scam I’ve been done with no contact…

Scam I’ve been done with no contact from customer service extremely disappointed

29 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Ordered the easter needoh calendar for…

Ordered the easter needoh calendar for my daughter for easter. Had to open a dispute as after a month it still had not arrived. Luckily I paid through clear pay so got a full refund through them. Avoid at all cost

6 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Dreadful service

Dreadful service. I ordered 10 picture hangers and they charged me for 60. They did not reply to any emails. I contacted my bank and have waited many weeks for a refund but SunnyGo did not pay the return postage. What a rubbish company.

6 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Another 1* review ....

Wish I had read these reviews before ordering. Useless \ non existent customer service .... Requested to cancel within minutes of placing the order. No reply from them until they shipped the item a week later!!

Seriously AVOID these clowns....thankfully Paypal will deal with it, so Sunnygo lose out....1* is too high for these.

2 April 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 5 out of 5 stars

Review change

After a response from Sunnygo I am writing to confirm that my complaint has been resolved and appropriate and positive action has been taken by the company. It's refreshing to know that they care. Thanks.

30 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
Thank you so much for taking the time to leave us a good review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

DODGY website!!!Tracking Number is a…

DODGY website!!!Tracking Number is a dead end. No customer contact. This company is still operating a website when, despite a barrage of negative customer reviews, it is allowed to still make one-way trades ie your money for ...no goods.

9 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

If I could give less than 1 star I…

If I could give less than 1 star I would…. Don’t order anything from this website ITS A SCAM

18 March 2026
Unprompted review
Sunnygo logo

Reply from Sunnygo

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Ordered a fold up chair for a birthday…

Ordered a fold up chair for a birthday present. Just arrived, dangerous, misleading, size is suitable for a garden gnome. It was supposed to be a large one and too late for the birthday, i was so embarassed turning up without a present. Its could only be used safely in this size as a footstool in my opinion.How do i return it free of charge?

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered an electric nail trimmer

Ordered an electric nail trimmer
What turned up was a tiny plastic box with a small grinding wheel, not the adjustable power version. Worth about £3 not the £15 they charged. No answering to my emails. Steer clear!

5 March 2026
Unprompted review

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