Sunnamusk London - Southall Reviews 65

TrustScore 4.5 out of 5

4.3

36A The Broadway, UB1 1PT London, GB


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Rated 1 out of 5 stars

Poor products and extortionate pricing. I purchased the Abid Ambre for £75 for a mid size bottle and the smell does not last an hour, on clothes or on skin. They charge designer prices but performan... See more

Company replied

Rated 5 out of 5 stars

It was my birthday gift for me and i was looking forward to trying out different smells of musk and i found a very nice spicy night illusion one and it worked out for me. i think the combination of mu... See more

Rated 5 out of 5 stars

I live abid ambre fragrance, I smelled when I went to the shopping Center and then when I was at home I decided to buy cause the smell was so good , I’ll definitely buy again

Rated 5 out of 5 stars

-Tj was very attentive and he helped me to choose best option for me. - good collection.

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • 36A The Broadway, UB1 1PT, London, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

65 reviews

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Rated 1 out of 5 stars

Smell Don’t Last

Poor products and extortionate pricing. I purchased the Abid Ambre for £75 for a mid size bottle and the smell does not last an hour, on clothes or on skin. They charge designer prices but performance is very poor.

Left a complaint regarding the products, no one even bothered to get back to me.

19 December 2025
Unprompted review
Sunnamusk London - Southall logo

Reply from Sunnamusk London - Southall

Dear James

We’re very sorry to hear about your experience with Abid Ambre and that your complaint was not responded to. This is not the standard we aim for. Please contact our customer care team with your order details so we can review the issue and assist you promptly.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

We had a great experience

We had a great experience; the staff was very good and friendly.

7 February 2026
Sunnamusk London - Southall logo

Reply from Sunnamusk London - Southall

Dear Radhesh

Thank you for your lovely review. We’re thrilled to hear you had a great experience and found our staff friendly and helpful!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

-Tj was very attentive and he helped me…

-Tj was very attentive and he helped me to choose best option for me.
- good collection.

16 January 2026
Sunnamusk London - Southall logo

Reply from Sunnamusk London - Southall

Dear Rajdeep

Thank you for your wonderful feedback. We’re delighted to hear that Tj was able to assist you and that you enjoyed our collection. Your support means a lot to us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Most amazing scents.

First time in that shop, everyone was helpful and let me try new scents. Great experience, I will visit again.

9 October 2025
Sunnamusk London - Southall logo

Reply from Sunnamusk London - Southall

Bella,

We're happy to hear that everyone was helpful and that you enjoyed trying new scents during your first visit! We appreciate your feedback and look forward to seeing you again.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Excellent

Best experience I have had in any Sunnamusk

27 September 2025
Sunnamusk London - Southall logo

Reply from Sunnamusk London - Southall

Hi Dimple,

Thank you for your feedback! We’re thrilled to hear that your Sunnamusk experience was the best you’ve had.

Best regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Politeness

Politeness

26 July 2025
Sunnamusk London - Southall logo

Reply from Sunnamusk London - Southall

Thank you, Emmanuel! We really appreciate your feedback on the politeness of our team — it means a lot.

Best wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

The great smells of different perfumes…

It was my birthday gift for me and i was looking forward to trying out different smells of musk and i found a very nice spicy night illusion one and it worked out for me. i think the combination of musk ingredients and the longer lasting perfume was better than ive tried in other fragrances perfume shops and i like the name sunnah musk

4 July 2024

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