I purchased Abid Ambre and Golden Dust in SunnaMusk Manchester Arndale. The testers both smelt amazing and quite unique. Hope the purchased ones smell as good and are very long lasting when they're us... See more
Location
Switch locationOpposite Office, Main Entrance, M4 1AZ Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The opening notes of Suunamusk Evanto are a combination of bergamot and zesty grapefruit, very similar to Creed Aventus. Because it's an oil the concentration is fantastic and lasts all day... a lit... See more
Staff very helpful and friendly. Downside was that there was quite a restricted choice of perfumes available including the choices that my wife would have bought Accept that the perfume could have... See more
Company replied
Do you want to get yourself a fragrance that’s going to get lots of attention and stands out from the crowd? Now we all know we love a Dior savage or a bleu de Chanel but it’s so common nowada... See more
Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Opposite Office, Main Entrance, M4 1AZ, Manchester, United Kingdom
4.6
Excellent
72 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer relations.
6 March 2026
Reply from Sunnamusk London - Manchester Arndale
Dear Ludare
Thank you for your lovely feedback. We’re delighted to hear you had a positive experience with our customer Service!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London - Manchester Arndale
Dear Steve,
Thank you for your feedback! We’re thrilled to hear you’re enjoying the lasting fragrance, quick delivery, and great value.
Best Wishes,
The Sunnamusk Customer Care Team
Beautiful fragrances
Beautiful fragrances. Amazing service online. Amazing service at the store. Highly recommend, fragrance has lasted for hours. And they’re all individual unique and beautiful.
1 September 2025
Reply from Sunnamusk London - Manchester Arndale
Dear Hayley,
Thank you for your lovely feedback! We’re delighted you’re enjoying the unique fragrances and excellent service both online and in-store.
Best Wishes,
The Sunnamusk Customer Care Team
Customer service was excellent
Customer service was excellent. Didn't feel rushed at all gent was very patient and polite. Everyone loved there presents and the oils lasted for 2 days on my skin . Can't wait for my next purchase 🤗
31 July 2025
Reply from Sunnamusk London - Manchester Arndale
Aaliyah,
We're glad you enjoyed your experience and that everyone loved their presents! We appreciate your kind words regarding our customer service and the longevity of the oils. Thank you for your positive feedback; we look forward to your next purchase!
Best Wishes
The Sunnamusk Customer Care Team
The customer service is like no other
The customer service is like no other. Get back to you straight away and always with a resolution.
Thank you
14 July 2025
Reply from Sunnamusk London - Manchester Arndale
Hey!
Thank you so much, Chanel, for your kind words! We're thrilled to hear our team made a great impression — we're always here to help. 💛
Best Wishes
The Sunnamusk Customer Care Team
…Samples of product given freely.
I have samples given to me by your sales representative on a number of occasions during my visit to Manchester shopping centre. DO NOT STOP THIS. THIS IS WHAT TRIGGERS MY PURCHASE. THANK YOU.
12 April 2025
Reply from Sunnamusk London - Manchester Arndale
Thank you, Basirat! We’re thrilled the samples helped you discover your favourites. We truly appreciate your support and feedback!
Kind Regards,
The Sunnamusk Customer Care Team
The number 1 go to brand for unique posh fragrances
Do you want to get yourself a fragrance that’s going to get lots of attention and stands out from the crowd? Now we all know we love a Dior savage or a bleu de Chanel but it’s so common nowadays.
It was only a few years back I discovered Sunnamusk in Manchester Arndale and since buying my first bottle of abid ambre it’s been my number one fragrance choice for going out. The smells are genuinely beautiful, unique and long lasting, presentation from store to box is just rich and exciting every time I go back for more!!
Today I laid my hands on their 15 year anniversary box at £90 and the lady in store was kind enough to offer me an additional candle free of charge which I’m so excited to use.
If you’re a man or woman tempted to try sunnamusk whether it’s an online or instore buy you MUST BUY AMBER ROSE, my all time favourite and it gets me the most compliments!
Highly highly recommend
1 November 2024
Unprompted review
I love golden dust it really suits me…
I love golden dust it really suits me and I was surprised to see vanilla I hate vanilla but it’s only an undertone everyone remarks on how I smell a man walked passed me the other day and turned round and said can I just tell you that you smell gorgeous that doesn’t often happen when you’re 66 x
23 September 2024
Very Nice presentation and very nice…
Very Nice presentation and very nice staff.
Products are fantastic!
27 August 2024
My third lot of samples i absolutely…
My third lot of samples i absolutely love them to take out on a night out
And my last lot are for my holiday
3 June 2024
They are ideally very nice smell
They are ideally very nice smell. Unfortunately, they have lost their quality. A few years ago, the oil used to be think, now watery. Also, the smell could last for days, not so any longer. I went to their Manchester store to complain, they advised I write a review. Am not longer impressed.
9 June 2024
Unprompted review
Reply from Sunnamusk London - Manchester Arndale
Dear George,
Thank you for bringing this to our attention. We're sorry to hear about your recent experience with our products not meeting your expectations. We understand your disappointment regarding the changes in the oil consistency and the longevity of the scent compared to previous years.
Your feedback is crucial for us to address any issues and improve our products. We apologise for any inconvenience caused when you visited our Manchester branch. We value your loyalty and would like to make things right.
Please reach out to us directly so we can further discuss your concerns and find a solution that meets your satisfaction. Your satisfaction is important to us, and we appreciate your continued support.
Warm regards,
The Sunnamusk Team
Staff very helpful and friendly.
Staff very helpful and friendly.
Downside was that there was quite a restricted choice of perfumes available including the choices that my wife would have bought
Accept that the perfume could have been available in the coming days but as we are not in the area again in the near future it was slighty disappointing that her preferred choices were not available
29 April 2024
Reply from Sunnamusk London - Manchester Arndale
Dear David,
Thank you for your feedback and for sharing your experience with us. We're glad to hear that our staff was helpful and friendly during your visit.
We apologise for the limited choice of perfumes available during your recent visit. We understand that it can be disappointing when preferred choices are not in stock, especially when you're not in the area frequently. Please know that we appreciate your understanding and will take your comments into consideration to improve our service.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.
Warm regards,
Customer Service
Sunnamusk London
Product quality and Customer Service
It’s worth to spend money there, and customer service is really good and cooperative. They provide ease for replacement. Highly recommended.
22 March 2024
Excellent customer service online
Excellent customer service may Allah reward you all Ameen
27 March 2024
I visited the Manchester pop up during…
I visited the Manchester pop up during the week and was greeted by a woman i believe her name is Serena and she made me feel really uncomfortable and stupid. She was a very hostile person as when I asked her a question about the ingredients in the fragrances she replied with how on earth would I know with a smirk on her face. I then proceeded to ask her the price for the smallest bottle for a gift and she replied with I don’t understand why you can’t get the bigger bottle can you not afford it. My experience was really bad I feel like she was just trying to grab commission and shew me off. TERRIBLE COMPANY
21 March 2024
Unprompted review
Reply from Sunnamusk London - Manchester Arndale
Dear Lexie,
I am deeply sorry to hear about your unpleasant experience at our Manchester pop-up, particularly with Serena. Please accept my sincerest apologies for the discomfort and frustration you experienced during your visit.
Such behavior is entirely unacceptable and goes against the standards we strive to uphold in our customer service. Rest assured, I will investigate this matter further to address the issue and ensure it does not happen again in the future.
Please know that we value each and every one of our customers, and your feedback is crucial in helping us improve our services. I would like to extend an invitation for you to visit us again, where we will make every effort to provide you with the excellent service you deserve.
Once again, I apologise for the negative experience you had, and I hope to have the opportunity to restore your faith in our company.
Warm regards,
Customer Service
Sunna musk is a con don’t go near it
Sunna musk is a con don’t go near it, it smells lovely when you put it on but then the smell totally disappears, waste of money, stay away
10 February 2024
Unprompted review
Reply from Sunnamusk London - Manchester Arndale
Dear Joanna,
Thank you for sharing your experience with Sunnamusk, although we're truly sorry to hear that it didn't meet your expectations.
We genuinely apologise for any inconvenience caused by the product not retaining its scent as expected. Our goal is to ensure that every customer is fully satisfied with their purchase, and it's disheartening to learn that this wasn't the case for you.
In light of your experience, we'd like to offer you areplacement product. Please reach out to our customer service team at online@sunnamusk.com, and they will assist you promptly.
Thank you for bringing this matter to our attention.
Best regards,
Customer Service
Sunnamusk London
I buy before perfum Victory calk all…
I buy before perfum Victory calk all girl that was 6 month a go know i buy again anoter is better like Channel lerum more expensive no more smeling no long stay looking how smeling and I buy two today victoria and abid ambrę both 200ml only 117 amazing
26 January 2024
Unprompted review
Excellent loved them
4 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.