Sunnamusk London - Leicester Reviews 21

TrustScore 4.5 out of 5

4.4

Saint Peters Lane, LE1 4GH Leicester, England, GB


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Rated 5 out of 5 stars

The manager at the Leicester kiosk in the Highcross Shopping Centre was very friendly & informative, offering very good advice on the different fragrances & oils. The fragrances themselves are beautif... See more

Rated 5 out of 5 stars

The gentleman who served me in Leicestershire was lovely, really warm and professional He was quick to encourage me to use my discounts, and even sprayed the gift bag The perfume is delicious... See more

Company replied

Rated 5 out of 5 stars

So i purchased my first oil a fortnight ago and that was one of tge best decisions i made. Everyone was complementary on how i smelt. Absolutely love the product. Packaging was a classy touch. Don't t... See more

Rated 3 out of 5 stars

Have purchased quite a lot of oud perfume, disappointed not giving me free samples

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • Saint Peters Lane, LE1 4GH, Leicester, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

21 reviews

5-star
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1-star

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Rated 4 out of 5 stars
Sunnamusk London - Leicester logo

Reply from Sunnamusk London - Leicester

Hi GOD'SPOWER NNADOZIE,

Thank you for your feedback! We’re glad to hear you’re enjoying Heaven on Earth. We’d love to know what we could do to make your experience a 5-star one next time.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Good Variety of products

Good Variety of products, recived good customer service, staff informed of offers.

16 June 2025
Sunnamusk London - Leicester logo

Reply from Sunnamusk London - Leicester

Hey Mohammed,

Thank you for your kind review! We're glad to hear you had a great experience with our customer service team and found a good variety of products. Your feedback is greatly appreciated.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

The gentleman who served me in…

The gentleman who served me in Leicestershire was lovely, really warm and professional

He was quick to encourage me to use my discounts, and even sprayed the gift bag

The perfume is delicious and I’ve had strangers stop me in the street to complement me.

Repeat customer for sure :)

9 June 2025
Sunnamusk London - Leicester logo

Reply from Sunnamusk London - Leicester

Hey Natashia,

We’re so happy to hear that your experience in Leicestershire was such a positive one! Thank you for your kind words and for being a valued repeat customer.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Great service

The staffs were very lovely and attentive to details

26 May 2025
Sunnamusk London - Leicester logo

Reply from Sunnamusk London - Leicester

Hey Olu,

We appreciate your kind feedback about our team’s attentiveness. Thank you!

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Good

Good , perfume oil is awesome

17 May 2025
Sunnamusk London - Leicester logo

Reply from Sunnamusk London - Leicester

Hey Vamsi,

Thank you! We’re glad you’re enjoying the perfume oil.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 3 out of 5 stars

Have purchased quite a lot of oud…

Have purchased quite a lot of oud perfume, disappointed not giving me free samples

16 April 2025
Sunnamusk London - Leicester logo

Reply from Sunnamusk London - Leicester

Dear Mp,

Thank you for your feedback and for your continued support of our brand. We’re sorry to hear that you’re disappointed about not receiving free samples with your recent purchase.

Please reach out to our customer care team, and we’ll be happy to look into this for you.

We value your feedback and hope to make your future experiences with us even better.

Best regards,
The Sunnamusk Team

Rated 5 out of 5 stars

Excellent

Excellent, absolutely beautiful range of perfumes and oils. The lady was super helpful and highly knowledgeable on recommendations.

17 March 2025
Rated 5 out of 5 stars

So i purchased my first oil a fortnight…

So i purchased my first oil a fortnight ago and that was one of tge best decisions i made. Everyone was complementary on how i smelt. Absolutely love the product. Packaging was a classy touch. Don't think i will be buying anything othertgan Sunnamusk.Thank you

6 September 2024
Rated 5 out of 5 stars

Beautiful fragrances

The manager at the Leicester kiosk in the Highcross Shopping Centre was very friendly & informative, offering very good advice on the different fragrances & oils. The fragrances themselves are beautiful & last all day. Prices not that far off from well known designer brands so worth the price.

25 June 2024

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