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Reviews on this page are opinions of reviewers of Sunlighten, Inc., and Trustpilot does not endorse them or any products.
Poor hearing Have so far replaced 2 panels
Reply from Sunlighten, Inc.
Thank you for sharing your experience with us. We truly appreciate your feedback and understand how important it is for your sauna to meet your expectations. Our team is committed to working with you to ensure you have the best possible experience, and we’re here to help with any questions along the way. We sincerely appreciate your patience and value having you as part of the Sunlighten community.
I feel its having an effect!
Reply from Sunlighten, Inc.
Dave, thank you for taking the time to share your experience! We’re glad to hear you’re enjoying your sauna and noticing the difference it makes for your routine!
If friends or family are curious about starting their own sauna experience, you can share your story through our referral program at www.sunlighten.com/referral—it’s a great way to help them enjoy the benefits you’re discovering.
We’re here anytime if you have questions or want to share updates. Happy Saunaing!
Love it. We use it twice a day!
Reply from Sunlighten, Inc.
Joseph, thank you for your review! It’s fantastic to hear you’re loving your sauna and using it twice a day—making it a regular part of your routine really enhances the experience.
If friends or family are curious about enjoying their own sauna moments, you can share your story with them through our referral program at www.sunlighten.com/referral and help them find their own wellness routine.
We appreciate you sharing an image of your sauna with us! With your permission, we'd love to share it on our other channels to inspire others, just reply “Yes Sunlighten.”
We’re always here for questions or updates. Happy Saunaing!
My wife and I were starting to feels some wear and tear on our bodies. Things just were not like they used to be. We have five children aged 29 down to 16 and two grandchildren aged 2 and 10 months. We want to be able to "do" life with them for years to come. My chiropractor has been a blessing to me over the years in helping me deal with two back surgeries from earlier in life and with Crohn's disease. I am off of all medications and using diet and natural means to stay healthy after 29 years being on chemotherapy. He recommended the Sunlighten sauna to us and after some self-study . . . we purchased one. We both feel so refreshed after EVERY use. I believe it has helped with our health in many ways including detoxification, inflammation reduction, and joint therapy. We have the two person mPulse Believe Smart Sauna and use it multiple nights each week. We listen to music through the blue-tooth speaker system, read, and enjoy conversation with one another while enjoying our sauna. We HIGHLY recommend your product!
Reply from Sunlighten, Inc.
Wow!! George, thank you for your amazing 5-star review! We’re so touched to hear you and your wife are enjoying your sauna and that it’s becoming a refreshing, relaxing part of your routine. Your story about family life, wellness, and making time to care for yourselves is truly inspiring.
We greatly appreciate your recommendation and would love for you to join our Referral Program where it's easy to share your Sunlighten experience with friends or family who might benefit from their own wellness routine. You can learn more on our website at www.sunlighten.com/referral if you'd be interested in signing up.
We also noticed your image, thank you for sharing with us! If you’re happy for us to share them on other channels to help inspire others, just reply “Yes Sunlighten.”
We’re here for any questions and don't be shy to share any updates on your sauna journey. We're here to support you. Happy Saunaing!
Great Sauna. It’s easy to use and a great value
Reply from Sunlighten, Inc.
Thank you for your review, Lawrence! We’re glad to hear you find your sauna easy to use and a great value—having a reliable, enjoyable experience at home makes wellness much more accessible.
If friends or family are curious about trying their own Sunlighten sauna, you can share your story through our referral program at www.sunlighten.com/referral—it’s a warm way to help them start their own wellness journey.
We’re always here if you have any questions or want to share milestones. Happy Saunaing!
Very relaxing and love the red light therapy
Reply from Sunlighten, Inc.
Sharon, thank you for sharing your experience! We’re so glad to hear your mPulse Believe is helping you unwind and that you’re enjoying the red light therapy feature. It’s such a wonderful complement to your sessions. We love knowing your sauna time has become a relaxing escape. If any of your friends are curious about your setup, you can share your experience through our referral program at www.sunlighten.com/referral.
Enjoy every rejuvenating moment!
I LOVE this sauna. After a ton of research I am so happy I went with the mPulse Sunlighten Sauna. I love all the features and settings and the look and control panel. This is everything I wanted and I like knowing all the benefits from using it. Highly recommend.
Reply from Sunlighten, Inc.
Jill, your review made our day! We’re thrilled that all your research led you to the mPulse Believe and that it’s everything you hoped for. From the features and design to the customizable settings. It’s wonderful to know you’re enjoying your sauna and feeling confident in your choice.
Thank you for recommending Sunlighten to others! If you’d like, you can share your experience through our referral program at www.sunlighten.com/referral. Happy Saunaing!
Great sauna…use it 4-5 times a week. Like the pre-set programs since I have no idea how to set my our infrared settings.
Reply from Sunlighten, Inc.
John, thank you for your 5-star review! We love hearing how often you’re using your sauna and that the pre-set programs make it simple and enjoyable to relax without any guesswork. It’s wonderful to know it’s become such a steady part of your routine—consistency really does make all the difference for wellness!
If friends or family are curious about your setup, you can share your experience through our referral program at www.sunlighten.com/referral. We appreciate you being part of the Sunlighten community!
Using Sunlighten sauna has become part of my routine. I use it every day if I can, usually after my workout in the morning. We literally named it My Happy Place.
Reply from Sunlighten, Inc.
We love to hear this! “My Happy Place” is exactly the feeling we hope to provide our customers. It’s wonderful to hear your mPulse has become a cherished part of your daily routine, especially after workouts. Thank you for sharing that joy with us. If others in your community are looking for their own happy place, you can tell them about your experience through our referral program at www.sunlighten.com/referral.
We're here if you have any questions or want to share your wellness milestones with us. Enjoy every session!
great product, great customer service
Reply from Sunlighten, Inc.
Mark, thank you for the kind words! We’re so glad you’re happy with both your mPulse Believe and the service you received from our team. Hearing that your experience was positive from start to finish truly means a lot to our team.
If your friends or family are curious about Sunlighten, you can share your experience through our referral program at www.sunlighten.com/referral.
Thanks for being part of our wellness community!
It’s consistent and comfortable heat, relaxing atmosphere, and the extra features like chromatherapy that the mPulse has makes it my favorite.
Reply from Sunlighten, Inc.
Dawn, thank you for sharing your experience! We’re so glad to hear your new mPulse Believe Smart Sauna is providing consistent, comfortable heat and creating a relaxing atmosphere for you. It’s wonderful that you’re enjoying the extra features like chromotherapy—those little touches really make a difference!
If your friends or family might enjoy this sauna experience too, our referral program (www.sunlighten.com/referral) is a great way to share the experience.
We’re always here for any questions or support as you continue your sauna journey.
Happy Saunaing!
My wife and I love our new mPulse Sauna. It is very easy to operate and a joy to use.
Reply from Sunlighten, Inc.
Thank you for your review! We’re so glad you and your wife are enjoying your new mPulse Believe Smart Sauna and finding it easy to operate—a joy to use is exactly what we hope for.
If your friends or family might enjoy a sauna too, our referral program (www.sunlighten.com/referral) is a warm way to share the experience.
We’re here for any questions or guidance as you continue enjoying your sauna.
Happy Saunaing!
We love the sauna it has been amazing
Reply from Sunlighten, Inc.
Thank you so much for sharing your experience with your new mPulse Believe Smart Sauna — we’re thrilled to hear it’s been amazing for you! We also love the image you shared and would be honored to feature it on our socials. Just reply “Yes Sunlighten” to approve use.
If friends or family might enjoy a sauna too, our referral program (www.sunlighten.com/referral) is a great way to share your excitement.
We’re always here for any questions or guidance as you continue enjoying your sauna.
Happy Saunaing!
We both enjoy the Sauna a lot.
Reply from Sunlighten, Inc.
Mary, we’re so glad to hear that both of you are enjoying your mPulse Believe Smart Sauna! It’s wonderful when wellness can be shared together.
If you’d like to share your experience with friends or family, our referral program (www.sunlighten.com/referral) is a warm and easy way to do so.
We’re here for any questions or support as you continue your sauna journey.
Thanks for being part of the Sunlighten family!
We love it! It’s perfect and would recommend this to anyone.
Reply from Sunlighten, Inc.
Ty, thank you for sharing your enthusiasm! We’re so happy to hear your new mPulse Believe Smart Sauna is perfect for you and that you’d recommend it to others! We also love the image you shared—it’s beautiful! With your permission, we’d love to feature it on our socials. Just reply “Yes Sunlighten” to approve use.
If you want to share the same joy with others you care about, our referral program (www.sunlighten.com/referral) is a great way to share with friends and family.
We’re always here to answer questions or hear about your sauna milestones. Don't hesitate to reach out!
Happy Saunaing!
When we unwrapped the sauna once it was delivered from shipping we noticed one of the front panels were damaged and we had reached out multiple times to customer services and even through our sales associate and it wasn’t handled at all. We literally heard nothing back. The app is also super glitchy and shuts off after a few minutes of turning on. Hulu doesn’t work as well. Really disappointed after paying $8k for sauna, I think customer service should be way better honestly.
Reply from Sunlighten, Inc.
Thank you for taking the time to write this review, Brad. We're truly sorry to hear about your experience. Our team is aware of your situation and is actively working towards a resolution. Ensuring a positive customer experience is our top priority, and we regret that we fell short of your expectations in this instance. We want to assure you that we are committed to addressing your concerns and finding a solution as quickly as possible.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. Warm regards, Sunlighten Team
The unit is beautiful from the outside. The customer service offerings need a lot of consideration. It's impossible to get a human on the phone they have listed or direct you to use. When you call the service number, it either 1. hangs up on you or 2. asks you to wait for a call back. Both options are frustrating. If you opt to be called back, you cannot dictate when so if you are not available when they call it's a constant ping pong of voicemails. Additionally, the difference in time zones meant there was a 5 hour shift (at least for my location). There isn't an email us option unless you bother your sales rep. This would be THE BEST service option for most people who work full time. It was difficult to get it inside as the delivery service is only outside. We had to unpack it in the parking lot and carry it in one piece at a time it was so heavy. The assembly instructions are relatively easy to follow, but you definitely need a 3rd person. 1.The tablet serial number didn't match my profile because of an email edit. It took an insane amount of tries to get a human to respond to the issue. After 40 or so phone calls, I was finally able to have someone agree to email with me. 2. The time was off in the tablet and I was unable to run scheduled programs on time. I was able to edit the tablet's main screen time using the directions given, however, we discovered there was another place deeper in the tablet operating system that needed to be edited to my time zone, date and time. This should have been set up when I purchased the unit and changed to my account OR instructions are needed for this also. 3. The scheduling feature via the mobile app DOES NOT WORK unless you are standing next to the machine AND the tablet is ON. This is frustrating because I selected this machine for the SOLE PURPOSE of being able to schedule from elsewhere using the app. What's the point of scheduling from an app if the program doesn't run unless the device with the app is in the same room? I could just turn it on from the tablet then if I have to be there. The whole point of a mobile app is to be able to schedule and view the sauna remotely from your mobile device. 4. The tablet often turns off on it's own for no reason. The scheduled programming often doesn't run for no reason. 5. If you use another app in the tablet i.e. YouTube or Spotify or email, it turns off the scheduled program. 6. The exterior unit lights should also be on the remote control they give you rather than just being in the tablet application under programming screen. Needless to say I'm INCREDIBLY DISAPPOINTED and also out a lot of money to boot.
Reply from Sunlighten, Inc.
Thank you for taking the time to write this review, we're so sorry to hear of your experience. Your feedback is important and we take it seriously to improve upon our products and services for your wellness experience. We apologize for the challenges you've encountered and understand your frustration. Our team is setting up a call to assist you further with resolving these issues. Rest assured, we are committed to ensuring your satisfaction and addressing each concern you've raised. We appreciate your patience and cooperation as we work toward a resolution that meets your expectations. Thank you for allowing us the opportunity to make things right and gain your trust back in Sunlighten again soon.
The sauna has a terrible tablet, it’s android and never operates smoothly. The app is useless and they gave some lame excuse that for safety reasons the sauna can’t be activated remotely. The sauna is also built where it’s uncomfortable no matter how one moves. The actual infrared is fine once you battle with the tablet every time you use it. Then there’s customer service that promises to call back in hours and calls back in days.
Reply from Sunlighten, Inc.
Thank you for your time in writing this review, Sandra. We're sorry to hear about your experience but greatly appreciate your feedback.
Safety is our top priority, we're continuously exploring ways to enhance the user experience while maintaining safety standards. Regarding the tablet and app issues, we understand your frustration and are actively working to address any technical issues to ensure a smoother experience for our customers.
We want to ensure that you're able to fully enjoy the benefits of your sauna. We offer sauna cushions in our store you might be interested in. However, please reach out to our team so we can better understand your specific concerns and assist you accordingly.
Thank you for bringing these issues to our attention. We're dedicated to providing excellent products and service, and we appreciate the opportunity to address your concerns and improve your experience.
The heat is concentrated in the upper half of the unit. Our legs do not sweat.
Reply from Sunlighten, Inc.
Thank you for sharing your experience with us, Andrew. We're sorry to hear that you're experiencing uneven heating in your sauna. To ensure that your sauna is operating optimally, we recommend checking the heaters by placing your hand near them to determine if you feel any heat distribution. Additionally, if you're still experiencing issues, our customer support team is available to assist you further. They're best reached at 877-292-0020x3, please don't hesitate to reach out to us for personalized assistance. We're committed to ensuring that you can fully enjoy the benefits of your sauna.
I love my new sauna! I am able to have the use of such a wonderful sauna right in my own home! I recommend highly. D. Wiseman
Reply from Sunlighten, Inc.
Thank you for your review, Dianne! We're thrilled to hear how much you're enjoying your new sauna! The convenience of having a wonderful sauna experience right in the comfort of your own home is truly a game-changer. Thank you for your high recommendation – it means a lot to us. Should you ever have any questions, need further assistance, or want to explore more ways to maximize your sauna's benefits, please don't hesitate to reach out. Happy saunaing! 🤗
