I’m very satisfied with my Sun Fit and Well plus 15 plan. My financial advisor explained the benefits clearly and helped me choose a plan that fits my needs. I like that it provides comprehensive crit... See more
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Review summary
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It's because of my Financial Advisor, Ms. Anne Joson. I am so grateful to her that she adopted me without anything in exchange. I've lost my previous Financial Advisor but blessedly I found her. Even... See more
I have been a Sun Life policy owner since 2009 and I started with a small insurance coverage. Honestly, I was not convinced that I should be insured because I was still young and healthy then. But bec... See more
Thank you, Sun Life! It’s truly been a meaningful journey having you as my #PartnerForLife. I appreciate the guidance and support you’ve provided in helping me plan for a more secure and brighter futu... See more
4.5
Excellent
260 reviews
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Great advisor
14 December 2025
Its a great experience for me
17 December 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
New business application was really…
New business application was really long too process. My agent is good since she made all the necessary thing to do for this to be issued. But TAT for new business is really too long.
13 December 2025
Reply from Sun Life Philippines
Thank you for your feedback! I’m thrilled to hear your agent provided excellent support.
I sincerely apologize for the long turnaround time on your application. We are actively working to speed up our internal processes to ensure a better experience for our clients.
We appreciate your patience and your business. If you need further assistance, please visit our Client Support at the contacts below: https://www.sunlife.com.hk/en/client-support/
how to secured,/
13 December 2025
Reply from Sun Life Philippines
Thank you for taking the time to leave us a review.
We would love to ensure you feel completely supported. Could you please clarify if you are looking for assistance on how to secure a new policy, or if you need help securing your existing account or documents?
Our advisor is very helpful explaining…
Our advisor is very helpful explaining the advantages and benefits of the plan offered to us. She is very accommodating answering the queries of our children.
13 December 2025
smooth transaction
Very smooth transaction especially during payment. And of course very accommodating and helpful financial advisor.
13 December 2025
Charito Gonda secured my family lives with Sunlife
Ms Charito Gonda- the financial advisor really share me the product with her white heart to secure our family. Sunlife offer an affordable but great coverage of Life insurance.
13 December 2025
Reply from Sun Life Philippines
Thank you for taking the time to leave a comment for us.
We're here to help you resolve the issue you're experiencing with the phone app.
Please contact our support team via one of the following channels:
• Phone: (632) 8849-9888 (Press 1 for Client Portal and Mobile App concerns)
• Email: sunlink@sunlife.com
We look forward to assisting you.
The insurance that I acquired was very…
The insurance that I acquired was very good and my financial advisor was very approachable
13 December 2025
I am satisfied
I am satisfied with the agent, the product, how I was being informed. Only thing is I have received survey first before receiving the actual policy. Upto now have not receive the contract policy to review.
13 December 2025
Reply from Sun Life Philippines
Thank you for your valuable feedback. We are pleased to hear you were satisfied with our agent and product.
We sincerely apologize for the delay in receiving your policy contract. After looking into this internally, we confirmed your policy documents were successfully sent on Dec 13th.
We appreciate your business and thank you for your understanding as we work to improve our customer experience.
The process is smooth and organized
The process is smooth and organized. Sun Life Plans are amazing.
5 December 2025
The agent was polite and professional
8 December 2025
when my financial advisor explained me…there's something pinch in my head and my heart that can really realized all the things happened when i open my mind regarding this.
when my financial advisor explained me alot about the Sunlife insurance i really appreciated all the good benefits about it,
and especially i enhanced my knowledge about how to handle my income wisely
8 December 2025
My adviser was very approachable and…
My adviser was very approachable and hands on on my application.
8 December 2025
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