Sun Life Financial Services of Canada Reviews 8

Im very grateful that they approved me for life insurance but the way that they conduct themselves and make you jump through a thousand hoops is extremely unprofessional.

It felt like someone kept moving the finish line on me... Im just trying to make sure my family is taken care of if something happens to me. Why cant we have the same goal?

Edit: Had to change my original post from 3 stars to 1 star as I discovered months after the fact that they were not providing the amount in coverage that was agreed upon when I signed up with them. The more I interact with Sunlife the more I feel like im being scammed...

I had a pension with them for 20 years and they were doing well up to about 2 years ago when it started losing money and they were taking their fees to not make me money. I decided to transfer to another provider and completed the forms. They mis read the form and tried to cash the pension in deducting 55% tax. After pointing out their error they admitted they had fallen short of the service level and duty of care they should have afforded me. They then took a further few months to make the transfer and this resulted in about a 10k loss as the fund was index linked. They then offer £100.00 as a good will gesture but not the 10k they lost me! They should not be in the business of handling public money and really need to be shut down by the authorities as they are just plain not fit for purpose. If you have money with them get it out while you can. If you are considering them stay clear unless you like paying them to lose your money!

I tried to transfer my pension from Sun life. Throughout the whole process, they were dishonest and totally unhelpful. I ended up resorting to the services of the ombudsman. Because of these charlatans, it took 9 months to transfer my pension. Avoid them like the plague.

Utterly unprofessional, they are horrific to deal with, they will not answer queries, I have been calling for 4 weeks and not one person will answer a query, call me back and today - well ive been on hold for 45 minutes to be told that there is no one available to talk to me - and can I call back in a week - the same message ive had for 4 weeks

If I could this company less than one star I would. They should have paid out our settlement on 28th November, we are still awaiting our settlement I have been given numerous excuses, reasons, ultimately I will need to take this company initially to the financial ombudsman and if necessary to court. This is completely and utterly unacceptable, the money does not belong to Sunlife of Canada it belongs to us. Be very aware of this company

** Update. The following review was posted to the UK Trustpilot account which I notice has not been claimed. In addition to my original post, I have been informed by PensionBee today that SLOC UK are withholding the transfer but no explanation has been given as to why. Based on previous experience and the fact that I am being denied access to a) transfer my account and b) cash in a % of my pension I am concerned that my account is subject to fraud and I will be notifying the authorities in the UK. If you are a UK customer DO NOT accept their excuse about migrating to a new IT system as being the reason for their delay in contacting you. Notify the authorities with your concern (your local police website has a financial fraud section) and contact the Financial Ombudsman for additional advice.

(Original post) If you have a pension with this company my advice would be to move it. I am in the process of trying to cash in a % and also move an amount to another provider due to their poor customer service. I would have been quite happy to remain with them but one of their customer service agents actually advised me to move my money which was a bit of a shock and their management of my account since then has been terrible. I have tried calling several times to progress things but am cut off after 30 minutes. I see from other comments on here that others have experienced the same issue so the disconnection appears to be a "thing" with them. I have emailed them and received an automatic reply saying they were experiencing tech issues due to migrating to a new system and it could be some time before I hear from them. Convenient. It has been around 5 weeks since my original contact with them. If I haven't a) received my 25% lump sum and b) my pension has been transferred to a new provider as requested then I shall be submitting a formal complaint to the Pension Ombudsman. The PO suggest you try to resolve issues with pension providers yourself and failing that, submit a complaint after 8 weeks from your initial contact. For anybody experiencing problems with SLOC, take a look at the Pension Ombudsman's website for further information and guidance.