Sunfere 

Reply from Sunfere

Feb 9, 2026

Hi Noah 🌟,

Thank you so much for your kind words! We're so happy to hear that your size exchange went smoothly and that we could make the process stress-free for you 🙌

Your feedback truly means the world to us, and it's heartwarming to know that our small team was able to provide such thoughtful support. We will continue to do our best to ensure your future experiences are just as positive 🌸

We’re here for you whenever you need us, and we can’t wait to help again on your next order! 💖

Best,
Joe
Sunfere Support Team

Reply from Sunfere

Feb 7, 2026

Hi Mana 😊✨

Thank you so much for taking the time to leave this review — it’s genuinely appreciated 💛

We’re so happy to hear your order arrived quickly 📦 and that you loved the material quality. We put a lot of care into fabric selection and finishing details, so reading “way nicer than other online stores” honestly made us smile 🥹🌷

And thank you for mentioning our customer service as well 💬✨ We know how important it is to get timely, clear help when you shop online, so we’re really glad we could reply within 24 hours and make the whole experience feel smooth and reassuring.

Thanks again for trusting us — we’re grateful to have you with us, and we hope your next order is just as lovely (or even better!) 💕

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Feb 6, 2026

Hi Yassine 😊

Thank you so much for taking the time to share such thoughtful feedback — we really appreciate it 💛
We’re so glad to hear the shipping was fast and that the dress looked even better in person ✨ That truly means a lot to us.

We also really appreciate your note about the sizing. Feedback like this is incredibly helpful, and we’ve already shared it with our design team so they can review the fit and make adjustments where needed. Our goal is always to make sizing clearer and more comfortable for different preferences, and comments like yours genuinely help us improve 💬

Thank you again for your recommendation and for supporting us — it means more than you know 💚
If you ever need help with sizing or styling in the future, we’re always here.

Warmly,
Joe
sunfere Support Team

Reply from Sunfere

Feb 4, 2026

Dear Priscila,

Thank you for your review and for sharing your thoughts with us. We truly value customer feedback and want to ensure we clarify any misunderstandings.

We want to assure you that all of the reviews and photos featured on our website and social media are from real customers who have shared their experiences with us. We do not use paid reviews; in fact, the photos you see, including those by Instagram influencers, are all voluntarily shared by our customers with their full consent. These influencers and customers do not receive products for free in exchange for reviews, and we take pride in showcasing their honest experiences.

Additionally, we feature photos from a variety of body types and styles to help our customers get a more accurate sense of how the dress will fit different figures. This ensures that the content represents a broad range of experiences and provides helpful insight for our shoppers. We understand that seeing diverse styles can give a more realistic expectation of how our products look and feel.

We appreciate your understanding of our mission to provide as much transparency as possible and to help our customers make informed decisions. If you have any further questions or need more information, please don’t hesitate to reach out.

We sincerely appreciate your support and hope you continue to enjoy your shopping experience with us.

Warm regards,
joe
sunfere support team 💖

Reply from Sunfere

Feb 2, 2026

Hi Phoebe,

Thank you so much for taking the time to share your feedback with us! 😊

We are so happy to hear that you received great service from Lea, and we truly appreciate your kind words. 🥰 We're sorry to hear the dress didn't work out this time, but we’ll keep improving to ensure we help our customers find the perfect fit.

We understand personal circumstances can sometimes make things tricky, and we’re always here to help whenever you’re ready to shop with us again. 🌸

Looking forward to serving you again soon! 💖

Warmly,
Joe
sunfere Support Team

Reply from Sunfere

Jan 30, 2026

Hi Phoebe,

Thank you so much for your kind words! 💛 We’re truly happy to hear that our team was able to assist you promptly and that your order arrived even sooner than expected — that’s always a lovely surprise! ✨

We completely understand how stressful a missing package can be, so it means a lot to know you felt cared for and supported throughout the process. Your trust really keeps us going. 🌸

We’ll keep working hard to make every experience with sunfere as smooth and delightful as possible. Hope to see you again soon! 💖

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Jan 29, 2026

Dear Ece,

We sincerely apologize for the frustration you've experienced and thank you for your patience in addressing these concerns.

Initially, your feedback was primarily focused on shipping delays, and at that point, there were no issues mentioned with the products themselves. We also clarified that customs delays in Turkey can affect shipping times, which is beyond our control, and we sincerely apologize for the inconvenience this caused. As we discussed, international shipments to Turkey may face additional scrutiny during customs checks, which can further delay deliveries. We are seriously considering stopping shipments to Turkey due to the strict customs regulations and constantly changing policies.

Regarding the sizing issue, it appears there was some confusion between Body Measurements and Garment Dimensions. We understand that you relied on the Body Size Guide when ordering, but we strongly recommend reviewing the Garment Size Chart provided in the product description. The chart includes garment-specific measurements, such as waist, bust, and hip dimensions, and helps to guide you in choosing the correct size. It's important to note that body measurements are different from garment dimensions as the latter accounts for how the garment is cut or designed to fit (e.g., relaxed or slim fit).

We sincerely apologize for any inconvenience caused by this misunderstanding, and we will continue to work on optimizing our product pages to make sizing information clearer for our customers.

Lastly, we have processed the agreed-upon partial refund as discussed. The amount will be refunded to your original payment method. If you have any questions about the refund, please don't hesitate to contact us, and we will be happy to assist.

We hope to continue improving our customer service and shipping processes, and we truly value your feedback. Your understanding will be highly appreciated.

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Jan 27, 2026

Hi Apollo,

Thank you so much for taking the time to share your feedback with us — it truly means a lot! 💛 We’re so happy to hear that you enjoy shopping with sunfere and that our support team has been there for you whenever you needed assistance. 🌸

We also really appreciate your honesty about our return policy. Your feedback is valuable, and we’re already discussing ways to make the process more flexible and customer-friendly in the future. 😊 Your suggestion helps us improve — thank you for being part of that progress!

We hope to keep bringing you beautiful pieces and an even smoother experience next time. ✨

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Jan 22, 2026

Dear Customer,

We’re truly sorry to hear about the inconvenience you’ve experienced, especially with your recent order. We completely understand how disappointing this must be, particularly when you were expecting your dresses to fit perfectly. 💛

After checking our system, we’re currently unable to locate your order based on the information provided here. It’s possible that the name or email address you used on Trustpilot is different from the one used when placing your order, which sometimes prevents us from finding the related record.

To help us resolve this for you as quickly as possible, could you please send your order number (starting with “FS”) and the email address used for your purchase to support@sunfere.com
? Once we receive this information, our team will immediately verify your order and assist you with the return and refund process.

Please note that our reply time is usually within 24–48 hours, though responses might take slightly longer during busy periods due to higher message volume. We truly appreciate your patience and understanding, and we’ll make sure your concern is properly addressed once we have your order details.

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Jan 22, 2026

Hi A A,

Your message absolutely made our day! 💖
We’re so happy to hear you love the quality and details — even down to the zippers! It means a lot to know you notice and appreciate the care we put into every piece.

Thank you for making us your new favorite store — we can’t wait to have you back again soon! 🛍️✨

Warmly,
Joe
sunfere Support Team

Reply from Sunfere

Jan 21, 2026

Hi Larisa,

Thank you so much for taking the time to share your thoughts with us! 💕
We completely understand that ordering from a new online store can feel a bit uncertain at first — so we’re really happy to know your experience turned out so positive. 🥰

It means a lot to hear that you love every piece you received. Your trust and kind words truly made our day, and they inspire us to keep bringing beautiful designs and quality you can count on. 🌸

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Jan 19, 2026

Dear Inas,

Thank you for sharing your feedback with us. We sincerely apologize for any frustration caused during your shopping experience, and we truly appreciate the opportunity to address your concerns.

Regarding your first order, we understand that you mentioned the return was due to the bride not liking the color of the dresses. At no point did we receive any mention of quality issues with the items. Specifically, for the blue dress — the Madeline Lace Embroidered Top & Maxi Skirt Set — the lace design visible on our website is identical to the one you received, which indicates there was no issue with the quality of the product itself. We addressed this in our communication on January 12th and kindly suggested that if the lace design wasn’t to your liking, it might be best to avoid lace-style dresses in the future. Additionally, the return and refund process for this order has been completed in accordance with our policy.

As for your second order, we would like to clarify that the estimated delivery time frame is as follows:

Processing time: 1–4 working days

Shipping time: 5–10 working days (excluding weekends)

Given that your order was placed on December 29th, it was unfortunately not possible for it to arrive in time for your wedding on January 10th, considering both the processing and shipping times. We understand how important this event was, which is why we proactively reached out to you on January 6th to inform you that delivery could not be made before your wedding. We also asked if you still wished to proceed with the order. We regret if this caused any confusion, and we apologize if our communication was unclear.

After receiving your confirmation on January 8th, we proceeded to cancel the order and issue a full refund. Please kindly check your account for the refund.

We deeply regret any inconvenience this has caused and truly appreciate your understanding. Our goal is always to provide the best possible service, and we hope to have the opportunity to serve you again in the future.

With warm regards,
Lea
Sunfere Support Team 💖

Reply from Sunfere

Jan 19, 2026

Dear Chantelle,

We sincerely apologize for the inconvenience and frustration this situation has caused. After checking your order, we can confirm that the dress you purchased was a pre-sale item, and its production is scheduled to be completed by mid-February at the earliest. We completely understand how disappointing this delay must have been, especially since you were expecting it to ship sooner.

To avoid similar situations in the future, we always recommend choosing from our in-stock items, which are ready for immediate dispatch.

As per your request, your order has already been canceled and fully refunded. The refund has been processed and will be credited back to your original payment method shortly.

We’re truly sorry for the inconvenience again and deeply appreciate your understanding. If you have any further questions regarding your refund or future orders, please don’t hesitate to contact our support team — we’ll be more than happy to help.

With warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Jan 19, 2026

Dear Leonne,

Thank you for your feedback, and we sincerely apologize for any inconvenience you have experienced.

Regarding your order, we noted that on January 16th, you mentioned, “I was excited to receive my clothes purchased from you, however, when I tried it on I didn’t like the fitting and it’s not tall girl friendly. I want to return 3 items please.” At that time, you did not mention any wrong size issues.

Additionally, the three items you ordered were labeled as “Last Chance Items,” which were offered at a 70% discount. As per our policy, these items are not eligible for returns or exchanges, and we kindly informed you of this on January 17th.

If there was indeed a wrong size issue, we would appreciate it if you could send us a photo of the size tags via email. We will carefully inspect the items and offer a satisfactory resolution once the issue is verified.

As for sizing, our dresses are designed for a global market, not specifically for the UK. We highly recommend customers choose their size based on their measurements rather than relying solely on UK sizing to ensure a better fit.

We truly appreciate your understanding and are committed to resolving this matter to your satisfaction.

With warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Jan 17, 2026

Dear Yvonne,

We’re truly sorry to hear about your experience and completely understand your frustration regarding the delay and communication issues. 💛

After carefully reviewing your order, we found that the shipment could not be processed because the delivery address provided was incomplete or contained errors. Our support team reached out to you via email to confirm the correct and complete address, but unfortunately, we did not receive a response.

To clarify, our records show that we have replied to your messages on January 12th and again on January 15th. It appears that our replies may not have reached your inbox — they might have been filtered into your spam or junk folder. To ensure you receive the necessary information, we have re-sent our responses using two additional email accounts to cover all possible delivery routes.

To prevent any further inconvenience, and since we have not received your address confirmation, we have proactively canceled your order and processed a full refund to your original payment method. Please allow a few business days for the refund to appear in your account, depending on your card issuer’s processing time.

We sincerely apologize for the misunderstanding and communication delay, and we truly appreciate your patience and understanding.

Warm regards,
Joe
Sunfere Support Team

Reply from Sunfere

Jan 16, 2026

Dear Camille,

We truly regret to hear about your disappointing experience with us and want to sincerely apologize for the frustration this has caused you. We completely understand how important it is to have a seamless shopping experience, especially when preparing for a special occasion like yours, and we are deeply sorry for not meeting your expectations. 💛

To clarify the situation, we would like to inform you that we unfortunately did not reply to your email sent on January 14th in a timely manner. Due to the increased volume of customer inquiries, along with a shortage in our customer service team, your email was unintentionally delayed. We sincerely apologize for this oversight and the lack of prompt communication.

However, we have already responded to your email on January 16th, and within that response, we provided detailed return instructions along with the necessary steps for processing your return. We kindly ask you to please check your inbox (and the spam/junk folder, just in case) for our reply.

Once we receive your return and verify the item is in its original, unused condition, we will proceed with a full refund as per our return policy. We are committed to resolving this as quickly and smoothly as possible.

We truly appreciate your patience and understanding during this time, and we assure you that your return request will be handled with priority moving forward.

Thank you again for your understanding, and we deeply apologize for any inconvenience caused.

Warm regards,
Joe
Sunfere Support Team

Reply from Sunfere

Jan 15, 2026

Dear Customer,

We’re truly sorry to hear about the inconvenience you’ve experienced, especially with your expedited shipping order. We completely understand how stressful this must be, particularly when you were expecting your dress for such an important occasion. 💛

After checking our system, we’re currently unable to locate your order based on the information provided here. It’s possible that the name or email address you used on Trustpilot is different from the one used when placing your order, which sometimes prevents us from finding the related record.

To help us resolve this for you as quickly as possible, could you please send your order number (starting with “FS”) and the email address used for the purchase to support@sunfere.com
? Once we receive this information, our team will immediately look into your tracking update and ensure everything is properly followed up.

Please note that our reply time is usually within 24–48 hours, though responses might take slightly longer during peak periods due to higher message volume. We truly appreciate your patience and understanding, and we’ll make sure your concern is properly addressed once we have your order details.

Warm regards,
Joe
Sunfere Support Team

Reply from Sunfere

Jan 14, 2026

Dear Shona,

We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand how disappointing it must be to not receive the support you expected, especially when you’re eagerly awaiting the dresses.

After carefully reviewing our system, we were unfortunately unable to locate your order based on the details provided. It’s possible that the name or email address you used here on Trustpilot might differ from the one used to place your order on our website. If you could kindly provide us with your order number (starting with "FS") and the email address you used to place the order, we will be able to look up your order and resolve this issue promptly.

Once we receive these details, we will take immediate action to help with your return or refund request. We assure you that your concern will be addressed as soon as possible.

We also want to mention that our standard response time is within 24–48 hours, but due to a higher-than-usual volume of customer inquiries, some delays may occur. We truly appreciate your patience and understanding during this time.

Thank you again for your feedback, and we look forward to resolving this matter for you as quickly as possible. 💛

Warm regards,
Joe
Sunfere Support Team

Reply from Sunfere

Jan 13, 2026

Dear Manar,

We are truly sorry to hear that you’ve had a frustrating experience with your order. We completely understand your concern and appreciate your patience. 💛

Regarding your second order placed on January 6, 2025, we would like to clarify that it was a pre-sale item, which does require additional processing time for shipment. As our customer support was not available over the past weekend, this unfortunately caused a delay in replying to your inquiry.

We also noticed your messages on Instagram. While we do check those, we prefer to respond to order-related inquiries via email, as it allows us to properly track the conversation and avoid losing any details. Email replies also ensure that we have a clear record of the exchange, which is essential for accuracy and transparency.

We’ve already sent you an email with the order status update, so please check your inbox (and spam/junk folder, just in case). If you wish to cancel the order, simply reply to the email with “Cancel”, and we will assist you with that promptly.

Again, we apologize for any inconvenience and hope we can resolve this for you as quickly as possible.

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Jan 13, 2026

Dear Faith,

Thank you for reaching out to us. We sincerely apologize for the delay in the delivery of your item.

Upon reviewing the tracking details on the Royal Mail website, we found that your package arrived at Aberdeen MC on January 8th. According to the tracking information, it should have been delivered the same day with the note: "Your item has reached Aberdeen MC and will now be sent to your local delivery office."

We have already contacted Royal Mail to inquire about the status of your package and urged them to expedite the delivery process. Rest assured, we will keep you updated as soon as we receive any further information.

To assist in resolving this quickly, we recommend that you reach out directly to Royal Mail for any immediate updates or to request a delivery push. This will help in case there is an issue on their end.

The tracking number for your package is included in the email we sent to you. Please check your inbox for the detailed tracking information to stay updated on the delivery status.

Once again, we apologize for the delay, and we appreciate your understanding and patience.

Best regards,
Joe
Sunfere Support Team 💖