SunDrift Store Reviews 

160
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, most reviewers were let down by their experience overall. Customers repeatedly stated that the pool floats are constructed from extremely cheap, flimsy materials that easily tear, rip, or break after only minimal use. Consumers specifically noted that the delivered items look completely different from the online advertisements and completely fail to stay properly inflated during use. Some reviewers were not happy with the frustrating refund process, expensive return shipping requirements to overseas locations, and unhelpful customer service responses. Many people also experienced recurring issues with defective items, broken adjustable straps, and missing parts right out of the box.

What people talk about most

Product

Reviewers mention negative feedback about product quality and design, expressing deep disappointment with... See more

Quality

Consumers express deep dissatisfaction with the poor quality of the product, describing it as flimsy and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Possibly the worst float I have ever seen. Impossible to return, had to dispute the charge with CC company. Then sundrift had the cojones to send me an email asking why did I dispute the charge aft... See more

Rated 1 out of 5 stars

The pool chairs are made of thin and cheap materials. Each chair (with all materials) weighs 7 ounces. I weigh 165 pounds and the chair tore within 45 minutes of use. I'm positive the materials for... See more

Rated 1 out of 5 stars

I would not waste good money on this product. The air chambers burst and the fabric tore. Trying to get refund is next to impossible. The company wants to negotiate the refund amount when the produ... See more

Rated 1 out of 5 stars

The Sun Drift float in the ad came in a box mine came in a mailing envelope!!! This was such false advertising!!! I wil never buy one again…. The float is soo tiny sure doesn’t look like the pictures... See more


Company details

  1. Bags and Luggage Store

Information provided by various external sources

Sustainable Backpacks for Travel. Made with recycled plastic and designed to fit female curves comfortably.


Contact info

1.2

Bad

TrustScore 1 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(160)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

#MaskOn

Great product, comfortable fit, nice design and quick delivery during a difficult time for all.

25 May 2020
Unprompted review
Rated 5 out of 5 stars

Great shop!

I loved to support this great shop. The idea of a sustainable backpack especially made for women is lovely and shipping to Germany was fast, even in these special times.

9 May 2020
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY AMAZING PRODUCTS AND AMAZING…

ABSOLUTELY AMAZING PRODUCTS AND AMAZING SERVICE. CANNOT RECOMMEND THEM ENOUGH. Nothing was too much for them and they are a brilliant team.
Will not be buying my backpack from anywhere else ever again && will be telling everyone I know. Thankyou so much for everything you’re incredible xoxoxo

22 April 2020
Unprompted review
Rated 5 out of 5 stars

I absolutely love this backpack

I absolutely love this backpack. It fits perfectly and it looks amazing. I can’t wait to travel with this backpack! I hope you can develop more products!

21 March 2020
Unprompted review
Rated 5 out of 5 stars

I absolutely love the SunDrift…

I absolutely love the SunDrift backpack. You can tell the backpack has been tailored to women due to its fun colour options and specific features such as the adjustable front chest strap to add comfort for women. The backpack has a variety of convenient pockets and it is made to last. I am very happy with the functionality and style!

5 March 2020
Unprompted review
Rated 5 out of 5 stars

Who has the best bag? I have the best bag!

The bag was great value for money and fits like a glove. The design makes it much more practical then those that only have a top opening. It is big enough for travelling, but also very lighweight. The fact that it is ethically made is what really attracted me to it, but it is so comfortable, has the brightly coloured and fun deisgn and added features that make it extra special.
The customer service is second to none. The team are so friendly and incredibly quick at responding to questions and provided me with a video to demonstrate how much the bag can carry, in addition to helping me locate the safety whistle.
Treat yourself!

3 March 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Hi Ali! Thank you so much for the detailed review, it is very much appreciated! Delighted to know you're so happy with your backpack and our customer service 💛
Fiona xo

Rated 5 out of 5 stars

Highly recommend

Really quick delivery, great customer interaction. The product itself is absolutely perfect; I generally find it hard to get a backpack that fits so well because I'm quite small!

3 March 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Hi Ciara!
So glad to hear you love your backpack and that it fits you perfectly. If you ever need any help with regards to adjusting the straps, just let us know!
Fiona xo

Rated 5 out of 5 stars

I got Sunshine in a bag !

I didn’t know there were backpacks like this out there !! I am beyond thrilled with my new pack I can’t not smile when I look at it. It is stylish and comfortable and ideal for both hiking and short trips away. Couldn’t recommend this company more. Get involved :) Many thanks, Emer

14 February 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Thanks so much Emer, really appreciate it! Word of mouth means everything to us as small start up 💛
Fiona xo

Rated 5 out of 5 stars

I bought this backpack for our…

I bought this backpack for our honeymoon to Vietnam in March and I can't wait try it out. Its lightweight, comfortable and the different compartments are ideal for when your on the move. Its definately worth the investment and it was delivery super fast!

14 February 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Oh how exciting, hope you have a wonderful honeymoon Aisling and thanks for your support!
Fiona xo

Rated 5 out of 5 stars

21st Birthday Gift!

My parents recently got me a Panglao Sundrift Bag for my 21st Birthday! I am big into the eco friendly locally sourced products and was looking for a bag for travelling during the summer. This bag was the perfect fit in every way!! It is made out of recycled materials and they also plant a tree for every 10 backpacks so i don't have to worry about my carbon footprint! I am also a curvy woman :p And have tried on many of my friends backpacks where none of them fit properly across the chest area and they dug into my hips. But this backpack fits my figure perfectly and it can be adjusted so easily! And most importantly My backpack looks absolutely fabulous! It just suits me in everyway and It has made me so unbelievably excited to go travelling again! Also a super big Thank you to Fiona who according to my parents helped in every way she could to get my backpack to them in time for my Birthday! It meant the absolute world to me! Would 100% recommend Sundrift to any Lady looking for a proper amazing quality Sustainably made Backpack perfect for travelling! Totally Worth it!

27 January 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Megan, so glad to hear you loved your birthday present - I'm sure your mum and dad were delighted :)
Thanks so much for your thorough review, it really means a lot as a small start-up!
Feel free to reach out at any time if you need help with anything else :)
Fiona xo

Rated 5 out of 5 stars

Love it

Love it. Brought it around Asia. Fits lots in even though it's small. Comfortable to wear. And the bright colour made it easy to find when collecting it in the airport.

25 January 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Delighted to hear that Niamh - and yes it fits a lot more than people realise, for sure!
Fiona xo

Rated 5 out of 5 stars

10/10

The SunDrift team were so helpful and sent it to Australia with no delivery fee!! 😍 It’s such a versatile backpack and the design is amazing! It’s a backpack like no other!

18 January 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Great to hear you're happy with the design! Hope all is well Down Under.
Fiona xo

Rated 5 out of 5 stars

Love this backpack

Love this backpack. Cant wait to go travelling with it this summer

16 January 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Thanks Lisa - we're excited for you too!!
Fiona xo

Rated 5 out of 5 stars

Great bag

Great bag. Loads of space. Very comfortable!

16 January 2020
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Thanks for the review Lindsay, really appreciate it!!
Fiona xo

Rated 5 out of 5 stars

Love it!

I cannot believe how quickly I got the backpack. I ordered on 18th December and received it on 30th December - even with Christmas and New Years, it got from Ireland to Australia in great time!
The tracking information didn't come through, either on the provided website or on the messenger link that was available so I didn't know it was arriving and had assumed that it hadn't been sent yet.
The backpack looks smaller than I was expecting (it's packed really small!) but when I started opening it up and packing clothes into it, I was pleasantly surprised. There are plenty of pockets and the straps set everything in place really well. The money-back return policy also made me feel like I could make an honest assessment about the bag and see how I really felt about it without getting caught up in having spent the money.
I've never had a big travel backpack like this before and I'm really looking forward to using it! It also looks fab and not like the lame plain backpacks that I see everywhere.

29 December 2019
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Hi Kristina,
Yes you are absolutely right - it looks small when it arrives as it is packed down and its surprising just how much you can fit in there :) We're delighted to hear you are happy with your backpack, and thanks so much for leaving such a thorough review - it really means a lot to us as a small startup!
Fiona xo

Rated 5 out of 5 stars

My girlfriend and I absolutely love…

My girlfriend and I absolutely love these bags! thank you so much! it was so hard finding a fun design on bags like these, and they're just so perfect! great size and great fit! and the shipping was so fast. love love love! thank you so much!

24 December 2019
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Brilliant to hear that feedback Ariel - thank you!!
Fiona xo

Rated 5 out of 5 stars

Such a fabulous product

Such a fabulous product. I love how lightweight, comfortable and colourful the bag is. You can tell a lot of thought has gone into the bag with all the handy pockets and zip opening. Best of luck to this new company - keep doing what you're doing!

11 December 2019
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

Thanks so much for your lovely review Fiona. Delighted to hear that you love your new backpack :) The SunDrift Team

Rated 5 out of 5 stars

Soooo many features

Just got my panglao rucksack and I’m in love. It’s so pretty but there’s also so many features : top loading, front loading and easy access to the bottom which means it doesn’t have to be the “what you put in last is what you’ll take out first” that you’d get with traditional rucksacks. There’s also an optional divider for the bottom compartment which is so so handy. Not to mention the oodles of pockets ; two on the waist belt two on the inside of the bag as well as two bottle holders . The built in rain cover will definitely be useful for camping in the Irish climate ! And finally the customer service is second to none ! Will be sending my girl guiding friends your way 😍

4 December 2019
Unprompted review
SunDrift Store logo

Reply from SunDrift Store

So glad you love your backpack Ciara! Thanks so much for leaving a review 😊

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