sundaycitizen.co Reviews 

The customer support was very helpful with me. You no longer have the product unfortunately that I ordered and they credited my account quickly. Hopefully, I can get that item again when it’s restocked.

Gifted my mom a robe last Christmas and now she got more of their products than I do. 🤣 Missed the free towel offer due to some issues with my card and customer service added it to my order. Thank you! Truly appreciate it.

My order got lost in transit but customer service sent me a replacement. Big thanks for goin the extra mile.

"People will forget what you said, but never how you made them feel.”

Did not refund me for an order that I did not received ?

I almost have everything from this store. Got the snug comforter, bubble, the mini waffle pillow, even the hoodies. Can't go a day without the hoodie on. Their customer service is prompt and fast. In the age of AI, it's rare to receive actual human responses nowadays. Kudos!

Terrible customer service. Why have a rewards program if you can’t use it? Every item always has an exclusion . I have spend thousands of dollars and never have been able to use my reward points. I will not be shopping here anymore.

I have purchased so many of your items, yet I requested to exchange one order (it was over the 30 day period) & you didn’t even offer an option. I nor my family will order from you again. I hadn’t even worn the pants I wanted to exchange. To keep your good clients, you need to be flexible for a good client one time.

Customer service rocks the boat!!! Most companies can learn a thing or two from you guys on how to really treat a customer, especially, a year over year one - I’m assuming that after not making a purchase in a couple years if that my points would expire-I tend to just let them build up until needed. But having the options even after that was WOW (LIz) kept the email chain going over a few days as we chatted about making purchases she deserves a raise!!! For her nothing is an issue with us attitude!! We have the power to make your experience best in class!! Pa not sure you got can send out a your points are about to expire email or something earn never expire thing but either way that may help out a bit!! Thanks nothing else will never replace my citizenship 😎

Their customer service team is amazing. Made a potentially difficult situation an easy one! Thank you!

Response from the Sunday citizen customer support team was very timely and polite despite the answer not being what I had hoped. I am disappointed with the Sunday citizen policy regarding not being able to combine orders or at a minimum waive shipping for an order Placed back-to-back with another. I elected not to purchase the item due to this policy.

If I could give negative stars I would. DO NOT BUY FROM THIS COMPAY. Worst customer service of all time. Stole nearly $300 of my money and then never delivered my item and ghosted me. Seriously it is not worth it. I’m genuinely shocked at my customer service experience. I usually don’t go out of my way to leave reviews but I am using this niche third party website because it is truly that bad that I had to say something. So unbelievably horrible. Avoid!

My package is lost and customer service didn't help me any more than the tracking info did.

This company must have improved its customer service, as I received prompt communication and a speedy delivery. As for the product, I like the look of the duvet and shams but will have to determine softness and durability over time.

Very long, confusing process to return. Too many exchanges just to receive the return label.

I didn’t receive my first order but after contacting the response to replace it was prompt and easy. My item arrived, communication was great. Thank you for having integrity behind your company. Things will go wrong it’s life but it’s how to respond that makes the difference. Thank you

Customer service is non existent at this company. I tried to reach out to someone and never got a response. I tried the live chat and email. They don’t have a phone number.

I had quality issues with the memory foam pillows. They charge you restocking fee if you try to make a return for defect product. Terrible.

Very responsive and helpful. Felt heard. Quality product and awesome customer service .

Your company was prompt in your response to my problem. They went above & beyond in helping me solve it. I love your products & along with your customer service, I’m a customer for life!

Easy to navigate return with fast customer service (AI)

Ordered and going on two months. Horrible service, don’t communicate nor care for their customers in my opinion. Don’t buy into their social media hoopla.