The quality of this blanket is exceptional, prompting me to buy one for my daughter after I had received one as a gift myself. The customer service was very helpful when I forgot to add a bonus item... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every item I have purchased from Sunday Citizen has been beyond exceptional. The throws are a big hit as gifts along with their bedding and lounge wear. Customer service has been outstanding as well... See more
Company replied
Order was placed and was not delivered in time allotted per website. Over 10 days from when order was placed. I sent in an email and got an AI generated response. Totally disappointing. I spend ov... See more
Company replied
I didn’t receive my first order but after contacting the response to replace it was prompt and easy. My item arrived, communication was great. Thank you for having integrity behind your company. Thing... See more
Company details
Written by the company
Radical softness for your home, body, and soul. Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo. We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday. Experience the Sunday Citizen difference: 100% Comfort. At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability. We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials. Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to hello@sundaycitizen.co.
Contact info
United States
- help@sundaycitizen.co
- sundaycitizen.co
3.6
Average
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from sundaycitizen.co
Hi Marie! Wow, "best sheets ever" is a title we will happily wear! 🛌✨ We are absolutely thrilled to hear that you are loving them and that your order made it to you so quickly.
Thank you so much for the wonderful support, and welcome to the Sunday Citizen family. Happy sleeping!
Very helpful!
21 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Cindy! Thank you so much for the lovely feedback. Providing great support is a huge focus for us, and it means the world to know our team was able to help you out so well! We appreciate you taking the time to share the love. Have a wonderful and cozy week!
Unfortunate “resolution”
Unfortunately the item I ordered (and paid for) was then out to stock. When I was contacted I was only offered an exchange or site credit, however would have preferred a refund given that the item I wanted was out of stock after purchase. When I asked for site credit for the entire order as I had ordered matching shams to the duvet cover that were apparently still in stock I was told the order was already shipped and that I could request a return after receiving them. Then two days later I got a notification that the shams had shipped. Overall, not a great “solution” as I am now stuck with “site credit” and basically out of that money and now when the shams come in I have to go through a refund process and sending them back. Largely just messy, and if I didn’t feel obligated to use my now “site credit” I don’t think I’d purchase again.
19 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Kandice, I am sincerely sorry for the frustrating and complicated experience you had with your order. You are completely right, when an item goes out of stock after purchase, a full refund should always be on the table. We apologize that the initial options left you feeling forced into a site credit.
We also completely understand why receiving the matching shams just added an extra layer of hassle when you no longer had the matching duvet cover to go with them.
We want to make this right and ensure you aren't stuck with a credit you don't want. A team manager will be contacting you directly via email very soon to take over your file, void that site credit, and issue a full refund to your original payment method, while ensuring the return process for the shams is handled as smoothly as possible.
Thank you for your patience and for sharing your honest feedback while we get this corrected for you.
Comforter Deteriorated within 5 Months; No Recourse Offered
While the customer service representative was very polite and kind, she was unable to resolve the issue satisfactorily. A $350 luxury comforter should not be coming apart within 5 months when all garment care instructions are followed religiously. The only remedy I was offered was a 25% discount code to buy more products that may or may not deteriorate rapidly. Because Sunday Citizen does not stand by their products, I will not be purchasing anymore merchandise.
19 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Concetta, thank you for taking the time to share your experience. We appreciate your kind words about our customer service representative’s demeanor, but we are truly sorry that the final outcome left you feeling disappointed.
We completely understand your frustration—when you invest in a premium comforter, you expect it to provide lasting comfort, especially when following the care instructions so carefully.
While our standard return and warranty policy is 30 days from delivery, we always want to try and help when a quality issue arises outside of that window. Because your purchase was made 5 months ago, our support team was restricted by our standard policy guidelines, which is why the discount code was offered as an alternative gesture to help.
We take your feedback regarding our product's durability very seriously. We have forwarded your comments directly to our production and quality control teams to ensure our textiles are holding up to the standards our community expects. Thank you for your honest review.
Amazingly soft
Amazingly soft! Where were you guys when I was a kid!! I’ve never felt these textures before!!
19 May 2026
Reply from sundaycitizen.co
Hi Dori! Better late than never, right? We are so glad we could finally introduce you to our signature softness! Hearing that you’ve never experienced textures like ours before is the ultimate compliment. Thank you so much for the wonderful support, and welcome to a lifetime of cozy comfort!
Love the purchase!
19 May 2026
Reply from sundaycitizen.co
Hi Karen! Short, sweet, and exactly what we love to hear. Thank you so much for the support—we are thrilled that you love your new purchase! Enjoy the comfort!
Fluffy cloud comforter
I love this new comforter bundle so much! It's gorgeous and it feels the sleeping with fluffy clouds. On top of that the customer service has always been amazing!
14 May 2026
Reply from sundaycitizen.co
Hi JB! Sleeping on a fluffy cloud is the exact vibe we were going for! ☁️ We are absolutely thrilled to hear that you love your new comforter bundle and that it looks just as gorgeous as it feels.
Thank you so much for the wonderful review and for shouting out our customer service team—knowing we've taken good care of you completely makes our day. Welcome to the Sunday Citizen family!
Didn’t ship my comforter I ordered and…
Didn’t ship my comforter I ordered and I had to reach out and they said they didn’t have that color in stock. They charged me and never reached out after I placed my order and played it off like they shipped it but never did.
15 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Chris, I am very sorry for the frustration regarding your comforter order. I know you mentioned you've already reached out to us, and we want to locate that conversation and get this completely resolved for you immediately.
Because Trustpilot profiles don't share your order number or checkout email address, we unfortunately haven't been able to match your review to your account or locate your previous messages under the name "Chris."
We want to make this right. Please reply to the information request we sent you here on Trustpilot, or reach out to us directly at help@sundaycitizen.co with your order number so our support agent can personally locate your file and assist you right away. Thank you for your patience!
NO STARS
NO STARS! Here is my order#: #SUND322883
THE WORST RETURN procedure I have EVER encountered, and so far, customer service, too! I am still waiting response from your BOT CHAT, not even a real person! After going through your on-line return procedreried to retun my purchase today to UPS store YOU listed, however, UPS store said I needed to give them a QR code. Did not see anywhere where I needed to get a QR Code while processing my return, just a list of local UPS store to take my return to. Saving "carbon footprint", lol!? VERY upset. Please resolve ASAP.
16 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Rosemary, I am so sorry for the initial headache and the runaround at the UPS store. We know how incredibly frustrating it is to get stuck in a digital loop when you're just trying to cross a quick errand off your to-do list.
I am so glad that our support team was able to step in and get this fully sorted out for you this morning. Thank you so much for confirming in your latest email that you successfully received the direct link and screenshot of your QR code and are all set to drop off your package.
We truly appreciate your patience while we bypassed the system glitch to get you exactly what you needed. Have a wonderful rest of your week!
Did not get my question answered
I received a response, but still did not get my question answered. I want to know why the order that I placed on May 8 is still showing Unfulfilled? I have placed several orders in the past and those orders have never taken a week to fulfill. Is the product available? And once fulfilled, I still have to wait on shipping. Just seems like this is taking longer than expected. Thank you.
13 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Shannon, thank you for your feedback. We completely understand why seeing your order sit as unfulfilled was frustrating, especially since you have shopped with us before and know our usual timeline.
We are so glad that our support team was able to connect with you directly via email this past weekend to clear up the inventory mix-up and get your order successfully updated.
Hearing how much you love our products completely made our day! Thank you so much for your patience and understanding while we got this sorted out, and we hope you absolutely love your new blanket when it arrives.
Reply from sundaycitizen.co
Hi David, thank you for sharing your feedback. We are very sorry to hear that the fit and quality of your item did not meet your expectations.
Because this item was a Final Sale purchase, it is not eligible for a return. Our support team did reach out to you via email to offer a site credit as an alternative solution to help ease the disappointment, but we completely understand and respect that this wasn't the resolution you were looking for.
We appreciate your honest review and have passed your comments regarding the fit and material directly to our product team.
I wanted to purchase something and it …
I wanted to purchase something and it is not available for delivery to Canada. I received a prompt AI response, wanted to speak to a human and similarly received a prompt response.
7 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Sangiovese! We’re so sorry we aren't able to ship that item to Canada just yet, we know how disappointing it is to find something you love and realize it’s out of reach for now.
However, we are thrilled to hear that you had such a positive experience with our response times! Whether it’s our AI or our human team, we always strive to get you the answers you need as quickly as possible. We hope we can bring a little Sunday Citizen comfort to Canada in the future!
Order was placed and was not delivered…
Order was placed and was not delivered in time allotted per website. Over 10 days from when order was placed. I sent in an email and got an AI generated response. Totally disappointing. I spend over $700 for a birthday gift for my daughter. I had no explanation why order wasn’t fulfilled. Not acceptable.
27 April 2026
Reply from sundaycitizen.co
Hi Kara, I am so sorry for the delay in getting your daughter's birthday gift to you. We know how much those special dates matter, and we truly apologize that the delivery time exceeded our website's estimate. It’s also clear that our initial response wasn’t as personal or helpful as it should have been given the situation.
I have confirmed through tracking that the pending item of your order was successfully delivered today. While we know the timing wasn't perfect, we sincerely hope your daughter enjoys her new items and that they make her birthday celebration a bit more comfortable. Thank you for your patience and for sharing your honest feedback with us.
Easy online ordering
Easy online ordering. Shipped safely to customer. Amazing product!!!
25 April 2026
Reply from sundaycitizen.co
Hi Kathleen Ann! We’re so glad to hear that the ordering process was a breeze and that your items arrived safely at your door. Knowing you’re enjoying your "amazing" new product truly makes our day!
Thank you for the wonderful 5-star support and for being part of the Sunday Citizen family. Enjoy!
I was sent granite instead of green
I was sent granite instead of green. Very disappointing and all you have is an A I to explain to that does not understand that’s ridiculous. You have no customer phone number to call I don’t get that shit either. What the hell are you folks doing….
3 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Tim, thank you for reaching out. I’m sorry for the confusion regarding the color of your order and the trouble with our automated system. After looking into your account, it appears the 'Granite' items received match the original order placed. However, we want you to love what you have! Please check your inbox for an email from us so we can help you with an exchange for the set you prefer.
it was easy to shop and the products…
it was easy to shop and the products are great, delivery is quick and so far, all items seem to be quality materials for everything.
25 April 2026
Reply from sundaycitizen.co
Hi there! We are so happy to hear that everything from the shopping experience to the delivery hit the mark for you. We take a lot of pride in the quality of our materials, so it’s wonderful to know that stood out. Enjoy your new cozy items!
Ghosted for over a month on a $2,000+ incomplete order
I genuinely love Sunday Citizen’s products, which is why this is so frustrating. I spent over $2,400 on a sectional couch on March 18th, but it arrived unfinished. In an email on April 1st, they admitted the error and promised a "white-glove pickup" and a full refund. The truth is, they lied. They have ghosted me for over 40 days since that promise.
I am a disabled woman and I physically cannot move this heavy, unfinished mess they left in my home. They know this, yet they’ve gone completely silent and abandoned the product here while keeping my money. I have already filed formal reports with the FTC (Case #201500487) and the BBB.
It’s a shame because after feeling the quality and the comfortable products, I wanted to buy a lot more. I just moved into a new apartment and have a lot of furniture and decor left to buy, but you cannot just take a customer's money and disappear. I don't want any more excuses or "escalations." I want my money back now.
18 March 2026
Unprompted review
Reply from sundaycitizen.co
Hi Abigale,
My name is Amador and I am a Manager here at Sunday Citizen. I have personally taken over your file today, and I want to start by offering my most sincere and unreserved apology.
Hearing that you have been left in this position for over 40 days is deeply upsetting and completely unacceptable. You have been let down, and 'ghosting' a customer is never how we intend to do business.
I understand you are done with excuses, which is why I am stepping in to provide a definitive resolution. I am asking for 24 hours to personally contact our carrier, find out exactly why the pickup was stalled, and validate the status so I can process your refund.
I will be the one following up with you by this time tomorrow via email. I am committed to ensuring this is resolved for you once and for all, and I appreciate you giving me this final opportunity to fix a very serious mistake.
Fast response and replaced the order
Fast response and replaced the order! My pillow arrived damaged and a new one was sent quickly and in perfect condition!!
7 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Inessa! While we’re sorry your initial pillow arrived in less-than-perfect condition, we’re so glad our team could jump in and get a replacement to you quickly. Thank you for your patience and for the kind words about our service, we're happy your new pillow is exactly as it should be!
The customer service rep was fantastic…
The customer service rep was fantastic and cancelled order immediately! No complaints there..except time it took me to undo the order by contacting service. What troubles me is when checking out another item popped up offered at discounted price..i purposely avoided ordering..yet still found its way into my order and my credit card. As you can tell by my amount of my past purchases, i definitely know how to shop without suggestions. Just unnecessary hiccup for me as loyal customer. Now a little wary of the checkout format.
3 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Deb, thank you so much for being a loyal customer! We’re thrilled to hear our team was able to cancel that accidental order quickly for you. However, I hear your frustration regarding the checkout format. We never want our 'offers' to feel like a trap, especially for an experienced shopper like yourself. I’ve passed your feedback directly to our web team to ensure our checkout remains transparent and easy to navigate. We appreciate you sticking with us!
Top Notch Quality!
The comforter is exactly what I was hoping it would be! Super soft and high quality. First night using it and I slept like I was on a cloud. Couldn’t be happier!!
26 April 2026
Reply from sundaycitizen.co
Hi Amanda! Sleeping on a cloud is exactly the goal, we're so thrilled to hear that your new comforter is everything you hoped for. Welcome to the Sunday Citizen family!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.