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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent design, feel, and fit of items like hoodies, knitwear, and jackets. Many appreciate the improved quality over time and highlight the durability and luxurious feel of the garments. The delivery service is frequently described as quick, fast, and efficient, with many reviewers receiving their orders within a couple of days. However, some people were dissatisfied with specific issues related to their orders and product quality. A few customers reported receiving faulty products, such as items with broken zippers or those that appeared to be used or stained. There were also instances where parcels were left exposed to the elements, resulting in damaged goods. Additionally, some reviewers found the sizing of items to be inconsistent with the provided size guides, leading to garments that did not fit as expected.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the exceptional quality, fit, and... See more

Quality

People report positive experiences with quality. Many customers praise the outstanding quality of materials,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Users describe ambiguous interactions with order. Some customers report quick delivery and satisfaction with... See more

Price

Customers had ambiguous experiences with price. While some reviewers found prices to be fair for the quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product , the hoodies are unbelievably designed , cut and feel just awesome. The packaging and delivery was fast and fairly priced. The team even sent it along with personalized thank you note... See more

Company replied

Rated 5 out of 5 stars

Quality was immense, I got a hoodie and a sweatpant and a cap, I went towards other UK brands (not naming them for competition). I used to buy lots of clothing from Summit and it’s been 3 years I have... See more

Company replied

Rated 5 out of 5 stars

Genuinely 10/10 knitwear, first time I've spent that much on an item (full zip knit chunky knit) and it's just an incredible piece. Wish they had it in stock in grey in my size still. Service also... See more

Company replied

Rated 5 out of 5 stars

Excellent clothing. Dispatch has always been quick. I've loved every piece I've got from Summit for far. The hoodies have been amazing quality and fit, and the T shirts too (better than other brands I... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Designer

Written by the company

Luxury Essentials designed in England


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very happy with quality and delivery…

Very happy with quality and delivery time of my order. Nothing to complain about

25 October 2024
SUMMIT  logo

Reply from SUMMIT

Hi Matthew,

Thanks for the 5 star review and kind words! Happy to hear you liked the items and service we provided!

-Summit Team

Rated 5 out of 5 stars

Got one of the camo hoodies a few…

Got one of the camo hoodies a few months back and it’s become one of my all time favourite hoodies

17 September 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Glad you like the hoodie Will!

Camo has been one of our favourite releases this season

Thanks for the support
- Summit Team

Rated 5 out of 5 stars

A big yes

A big yes. For the shipping and the garment quality!

22 October 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the review!

Glad you liked the products we are making!

-Summit Team

Rated 5 out of 5 stars

One of my favourite brands

Great quality, great fit, cool designs and quick and easy.

Will be returning time after time

15 October 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the 5 star review Dan!

-Summit Team

Rated 1 out of 5 stars

Shocking customer service.

25 September 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Sam,

Sorry you were not happy with the customer service provided. I can see the team responded to the return inquiry and provided a reason as to why store credit was issued for the item. All T&C's are listed on the website.

- Summit Team

Rated 5 out of 5 stars

Excellent

Got the sun fade hoodie. Very warm and really nice design. Definitely recommend!

1 October 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the 5 star review!

Glad you like the items and hope to see you back soon!

-Summit Team

Rated 5 out of 5 stars

Love the clothing

Love the clothing. I’ve bought a few items now from summit over the past couple years. Great quality and designs

18 September 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the review Shamsul! Glad you like the products.

-Summit Team

Rated 5 out of 5 stars

Slowly becoming a favourite brand.

The bubble hoodie in charcoal is one of the most perfect fitting hoodies I've ever worn. These guys obviously know what they're on with.
Signed my name on a Summit card when
it arrived which warmed my heart a little bit.

1 September 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

The bubble hoodie is one of our favourites also!

Thanks for the support
- Summit Team

Rated 5 out of 5 stars

Exceptional quality

Exceptional quality, superb fast delivery. And stylish product when everyone else is wearing Reoresent be original better and not mass market and see what these guys have to offer

14 August 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thank you for the 5 star review! We are really happy you like the products we are creating and look forward to seeing you back soon!

-Summit Team

Rated 5 out of 5 stars

Top notch Brand

What a nice brand.
Falling in love with they products.
By the way customer service is top notch.
Delivery took just one day after order, which is just impressive.
Thank you!

Best regards
Marcel from Berlin

5 August 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Marcel,

Thanks for the kind review and glad to hear you are liking the products we are producing! Keep an eye out for the fall collection which releases very soon!

-Summit Team

Rated 1 out of 5 stars

They are thieves and refuse to give me…

They are thieves and refuse to give me a refund for an item that I returned claiming I wore and sprayed fragrance on it when all I did was try it on

25 July 2024
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Reply from SUMMIT

Hi,

Our returns team who processed this have noted that the item came back as worn. We do thorough checks on every item and have to stick to a strict protocol that if the item is not in sellable condition it will be returned back to the customer.

Kind Regards
Summit Team

Rated 5 out of 5 stars

Their heavyweight t shirts and vintage…

Their heavyweight t shirts and vintage hoodies for me are the best out there. The quality and thickness of their clothes give a super luxury feel. T shirts beat 'fear of god' essentials all day long...superior in feel and fit. The fit is absolutely perfect. Quick delivery too. My favourite luxury essentials brand. 5 star 🌟

20 June 2024
Unprompted review
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Reply from SUMMIT

Thanks for the review Gareth!

Glad you like the heavyweights we are producing :)

-Summit Team

Rated 5 out of 5 stars

Awesome

Received my sun faded hoodie today and its the nicest piece of clothing I ever bought. The fabric is really heavy but soft, just think of a hug from your favourite person. The cut is oversized without being too large and the sun faded blueberry is just awesome, don't think any images on social media do it justice. Delivery was super quick and I did appreciate the 'personalised' message. Granted they come in a bit more expensive than the standard hoodie but quality comes at a prize and this sure is worth it.

10 June 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Photos don't do the sun fade hoodies justice!

Glad you like the product

-Summit Team

Rated 5 out of 5 stars

Great quality

Quick delivery, clothes are great fit and quality. One shirt is too small as I ordered the wrong size, but they are happy to exchange it for me.

5 June 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thank you so much for your 5-star review! Glad you like the products and we were able to help with the exchange.

- Summit Team

Rated 5 out of 5 stars

Excellent experience

I live in my Summit clothes, they are excellent and irresistibly comfortable. High quality, well made, super heavy cotton, which keeps me warm and reassured. I'm told I look "very cool" in them, which is an added bonus if that's important to you! I had an issue with one of the garments and the team was very helpful and professional in sorting it out for me. Thank you :)

23 April 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thank you for your positive review! Happy to hear you like the product and our team were able to help out with the issue you had!

-Summit Team

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