Summit Toyota Reviews 2

Horrible people, horrible car lot, 0/10
Unprofessional, unreasonable, rude, thieves. All words I'd use to describe this place.
I was told that my car would be built on Dec 18th and be delivered at the latest of the first two weeks of january, and the earliest was to be january 1.
When I call on january 2, I'm told that production of the car hasn't even started, and no other solutions are offered to me.
I had been waiting patiently for almost a month at this point and was not willing to wait until near february to receive a car.
At this point I told them I wanted my deposit back that I'd search for a car elsewhere. The person, who was incredibly rude and unprofessional (and apparently their GM, TJ), told me he'd look into for me and promptly got off the phone.
I waited a couple of hours and heard nothing, so I called back and kept getting the stereotypical run-around.
So I called the next day and was told that no there could help me, and to call back the next day.
So I waited yet another day and finally received an email from TJ (the GM) stating that I would not receive my deposit back and that they're all non-refundable.
Ok, sure, but why not tell me that on Monday? Why string me along for two days instead of being remotely transparent?
At the end of the day they couldn't procure a car for me in an even slightly reasonable time frame. Anyone with half an ounce of common sense would see I'm justifiable in wanting my deposit back.
The car isn't even built yet... and yet they're going to steal my money, its actually quite unbelievable.
The salesperson at Ganley Toyota (who was extremely professional and extremely helpful) described Summit Toyota's actions as "insane". Ganley also let me know that through them that the deposit was "100% refundable, no questions asked".
Ganley was also able to get me a car in two days after I called them.
I highly recommend Ganley Toyota over this tiny little dump that can't even get you a car within a month and are willing to steal such a petty amount of money from a hard working person.

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400.

We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it.

When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told:

1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800.
2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That’s what was actually said. I verified; had the fix failed the next day I would have been given the same answer.
3) Summit Toyota believes there is no chance they misdiagnosed the issue.
4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it’s important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn’t later be held against the customer, right?
5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It’s actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day.

I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I’m out $400 and don’t have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day.

It’s the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility.

I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue.

We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever.