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Rated 1 out of 5 stars

I deposited 1000 TL on Friday and received a 100 TL non-redeemable sports bonus. I converted the bonus and met all the requirements. The system still shows the bonus hasn't been converted. I've contac... See more

Company replied

Rated 1 out of 5 stars

I placed a bet and it won. But as I tried to withdraw all of the money I've won it got canceled several times without a reason. I got told that they've tried to call me but pretended I didn't answer... See more

Rated 5 out of 5 stars

Lena has made the experience just amazing! She is always there when I have any questions or clarifications and have made the withdrawal process very smooth. The process does take some time but for ve... See more

Rated 5 out of 5 stars

I am happy with customer service particularly with Lena who is very helpful and always there when i need help. Honestly have not had any withdrawal experience yet but hope no problems should be there.... See more

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Sports Betting Vendor

Written by the company

sultanbet.com is Your Gateway to Sports Betting and Online Casino Excitement, Where Your Satisfaction Is Our Priority! Join Our Fantastic Player Base Today and Leave Your Valuable Feedback on Trustpilot, Helping Us Maintain Our Reputation for Excellence in the World of Online Gaming.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

I deposited 1000 TL on Friday and received a 100 TL non-redeemable sports bonus. I converted the bonus and met all the requirements. The system still shows the bonus hasn't been converted. I've contacted live support 50 times, and they've requested a call, but no one has. They're deliberately creating a systemic issue just to prevent me from withdrawing. You're committing fraud. They're asking for a 200 TL wager. I placed an 80,000 lira bet with 1100 TL, but the bonus is still active. I also placed the original bet on a single match, but the bonus still appears active. They're deliberately showing the bonus as active and preventing me from withdrawing. Don't deposit money to this site. If you win, they create a systemic issue that prevents you from withdrawing.

5 December 2025
Unprompted review
Sultanbet logo

Reply from Sultanbet

Dear Haluk,

We are sorry to hear about your experience. Please note that we do not operate or provide support for Sultanbet Turkey. It is a different business entity, and we recommend reaching out to the correct support team for assistance regarding your account or bonuses.

Additionally, we have flagged this review as it does not relate to our brand.

Best
Sultanbet Team

Rated 5 out of 5 stars

100% advisable !!!!

I have till now a very good experience with Sultanbet. If you give everything Sultanbet demand (a lot of things for account verification, even KYC (Know Your Customer), KYC means you need to make a selfie with you id and a declaration letter holding both , complicate but I did all ehat they demand. After ID verification was succesfully I could withdraw without problems 3 times and best of all is you get your money in last than 24hs !!! As I said, my experience with Sultanbet amazing!! There is a plataform who have not the best options for various betting markets but is ok

12 September 2025
Unprompted review
Rated 1 out of 5 stars

They are not giving me my money at all

They are not giving me my money at all. They have not been giving me my money for 20 days by saying document verification. My account is closed for withdrawals. I write to customer service and they keep saying the same thing. I send emails and no one answers, no response. They do not contact me in any way.

10 July 2025
Unprompted review
Sultanbet logo

Reply from Sultanbet

Hello Mustafa,

We are sorry to hear about your experience. However, it appears there has been a misunderstanding — our company is not affiliated with the Sultanbet service you are referring to. We have checked and could not find any account matching your details in our system.
We recommend contacting the customer support of the Sultanbet platform where you have an account, as unfortunately we are unable to assist with issues related to services not operated by us.
We hope your issue is resolved soon.

Kind regards

Rated 1 out of 5 stars

If want to lose money, join this casino

The casino has very low RTP. The casino website has glitchs and sometimes the games will stop suddenly. You will never win or make money. Slots machine, as soon as you raise your bet you will never make money. The VIP manger will contact as soon as you make some deposits to give you offers which make you to deposit more and more and this will lead to a big loss.
I have requested to close my account permanently due to gambling addiction and the account was closed same time. But after about 12 days or so the VIP manager contacted me and said that I have won 50$ (how? I don't know!! Won while my account closed) so he reopened my account which he knows that my account shouldn't be reopened. After that I lost more money.
They failed to protect me from gambling and they didn't adhere to the responsible gambling policy.
My advice to any player to stay away from this casino.
All casinos will show respect and courtesy when playing and depositing money, but believe me as soon as there an issue, verification or withdraw you will see something different.

24 February 2025
Unprompted review
Sultanbet logo

Reply from Sultanbet

Dear A. Al,

Thank you for your feedback.

Sultanbet operates under a valid gaming license and partners only with certified providers offering regulated and fair RTPs. All games are externally hosted and audited to ensure full compliance and fairness.

Regarding your concerns, we’d like to assure you that we take responsible gambling very seriously and always follow strict procedures to support and protect our players.

If there was any confusion or error regarding your account status, we encourage you to reach out to our support team so we can review the case thoroughly and ensure everything was handled correctly.

We remain committed to offering a safe, fair, and respectful experience to all our players.

Best regards,
Sultanbet Team

Rated 1 out of 5 stars

This site is a total scam

This site is a total scam. They are always making excuses as to why you cannot withdrawal your money. In the end they hope you just keep on depositing. Lena is totally clueless and and changes her story each time as to why they cannot pay you. It is a scam and do not use. You will not get your money

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Lena has made the experience just…

Lena has made the experience just amazing! She is always there when I have any questions or clarifications and have made the withdrawal process very smooth. The process does take some time but for very good reason which is actually an added plus for me as they have strict policies in place. Once the verification has been completed my withdrawals are processed within 48 hours and as always Lena is there to help every step of the way.
Honestly, Lena is a superstar and I can’t be more pleased with her service. I would give her more than 5 stars if I could.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

I am happy with customer service…

I am happy with customer service particularly with Lena who is very helpful and always there when i need help. Honestly have not had any withdrawal experience yet but hope no problems should be there. Lena , thanks for everything You are a star!

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam

Would not let withdraw funds after rolling over bonus despite in game stating i had rolled over bonus 100%. Do not use this website they will scam you.

11 June 2024
Unprompted review
Rated 1 out of 5 stars

Worst worst gambling website

Worst worst gambling website, No bonus, They will scam you if you want to close your account. I asked them 4 times to lose my account and they took ages and even yet I haven't had an answer. Do never go and deposit there.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant website and quick withdrawals

I've been playing on the website for over a month now and am happy. There are good selections, especially in the casino, and they offer good odds in sports, too. Lastly, I always get my withdrawals fast and on time. Thank you to Sultanbet.com

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Good Casino

I've been using it for years and have never had any problems.

I think it is a well-run casino.

14 November 2022
Unprompted review
Rated 5 out of 5 stars

A pleasant online game experience!

I've been using this website for quite some time now, and I've had an excellent experience with their customer support. They are highly responsive and always ready to assist. Depositing and withdrawing funds has also been hassle-free and secure. I would definitely recommend this website to others.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Fair Site

I’ve played on this site for a while. Deposit and withdraws methods are smooth and good. Bet ods are fair. Recommend

25 August 2022
Unprompted review
Rated 1 out of 5 stars

Worst scamming site I ever used

I placed a bet and it won. But as I tried to withdraw all of the money I've won it got canceled several times without a reason.
I got told that they've tried to call me but pretended I didn't answer. My account has already been verified, but after the 4th attempt to withdraw my money I got a mail which says that my documents didn't pass the security checks and therefore my account got closed and I'll get my deposited money refunded (not the money I've won!!).
I definitely CANNOT recommend this site!

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Sultanbet is the best

Very reliable and fast transactions. Customer relations are very good. I've been playing on sultanbet for a long time.

19 July 2022
Unprompted review
Sultanbet logo

Reply from Sultanbet

Hello Baran Yengec, Thank you for your review. We hope you continue to enjoy sultanbet in the future. If you have any questions or problems, our customer support is available via 24/7 live chat or per Email.

Rated 1 out of 5 stars

Be careful, deposits work withdraws are difficult

Be careful! After the first small withdraw they asked me to do several more verifications although I already verified ID, bank statements, Astropay and selfie with id. Deposits work well but they cancelled withdraws without even giving reasons. This site is not fair to my mind!
They want a phone call but pretend that I don’t answer the call to avoid the withdraw.
They refuse to close my account forever although I asked for it due to gambling issues. Maybe they only want to call and prevent the withdraw because I am gambling addicted. They cancel my withdraws again and again because of my addiction. This worked for them one time before because I lost 251€ only because they refused my withdraw for no reason. I called them several times now and they did not answer any call. Only mailbox which has been extremely expensive. They still pretent to call me and Ring exactly one time. I Managed to answer one call and surprise: They did Not answer and cancelled my withdraw again. After one week I lost my complete balance as they obviously plan to. Don’t tell them you are gambling addicted or it will end horrible. Can't recommend this Site. Greediest site I ever played at
Account sportwette2

18 July 2022
Unprompted review
Sultanbet logo

Reply from Sultanbet

Hello, Could you send your username please. Let us have it checked by the relevant team for you.

Rated 5 out of 5 stars

Secure Deposit ,Secure Witdrawal

Secure Deposit ,Secure Witdrawal. Great Experience!

21 March 2019
Unprompted review
Sultanbet logo

Reply from Sultanbet

Hello Harry White, Thank you for your review. We hope you continue to enjoy sultanbet in the future. If you have any questions or problems, our customer support is available via 24/7 live chat or per Email.

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