Sulfit Clothing  Reviews 

305
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company, frequently praising the fast delivery times, helpful communication, and overall exceptional service. Consumers frequently state that the products are manufactured using wonderful materials, offering a remarkably comfortable fit and a very stylish look for everyday wear. People truly love how well the apparel holds up after washing and how wonderful the garments feel when worn. Some reviewers were not happy with the return policy, noting that getting refunds is restricted strictly to store gift cards. Furthermore, a few customers experienced unexpected delivery delays or discovered that the sizing was somewhat inconsistent across different items.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Quality

People report positive experiences with quality, highlighting that the materials feel comfortable and... See more

Order

Consumers experience mixed feelings regarding their orders, reflecting varying levels of satisfaction. Many... See more

Return policy

Reviewers highlight negative aspects of return policy, consistently reporting frustration with the process.... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting incredibly fast shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I placed an order on 23rd Oct and paid extra £6 for next day delivery. Today is 25th and the order still hasn't been dispatched let alone delivered. I have emailed them but not had any response. Ver... See more

Company replied

Rated 4 out of 5 stars

Ordered a pair of shoes. Perfect fit and style. Only negative…I had forgotten to enter discount code and company was unable to apply discount after my order was placed.

Rated 4 out of 5 stars

The products have always been good. I experienced a bit of delay on the last order during the “black Friday” sales but it arrived eventually and was the usual good standard.

Company replied

Rated 5 out of 5 stars

Sulfit make the best smart trousers I have seen, I have bought eight pairs including their juggers and top. Really good product but very bad customer support. Update: Customer service reached out a... See more

Company replied


Company details

  1. Clothing Store

Written by the company

We focus on creating affordable minimal menswear which you can wear everyday. Fit & Fabric is everything.


Contact info

4.0

Great

TrustScore 4 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(305)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware - breaking UK law

Beware. This company are breaking UK trading laws by not offering full refunds within 14 days of returns.

If you've been denied a refund in the UK, contact Citizens Advice and raise a complaint against them.

And don't shop with them.

Update:

The reply from Sulfit is false. The goods were returned within the time permitted under UK trading law and was within 14 days. You can see the lie quite clearly on the terms and conditions page on their website where it states returns will be given a credit, not a full refund. This is just gaslighting.

As I've said, avoid this company and look for one that isn't breaking UK trading laws.

1 August 2024
Unprompted review
Sulfit Clothing  logo

Reply from Sulfit Clothing

Hi Simon,

We really don't appreciate this review. We worked to resolve the situation with you but you were less than understanding. You returned your goods outside of our returns window. It clearly states on our policy that if you return the goods outside of the window then you will be given store credit which is what we did. It is your responsibility to check our terms before you order.

Thanks again
Sulfit

Rated 5 out of 5 stars

Sulfit smart trousers review

Really good service, I had messaged asking for some advice and didn’t expect to get a reply but I did and was really helpful which in turn allowed me to buy the trousers for the right size that fitted me. Postage was quick which is always a bonus. I’d seen a lot of reviews saying how good the trousers were and all I can say is the reviews are bang on, they fit perfectly. Not to loose, not to tight, they are just stretchy enough to be perfect for me. Good quality, nice colour and I’ll be definitely returning to buy the other 2 colours. Thanks again for a great service overall.

18 October 2024
Unprompted review
Rated 1 out of 5 stars

ORDER SF22815

ORDER SF22815
This place never answers/reply to emails , this order was delivered somewhere else and after sending severals emails I never got a answer , I waited more than a week for my package and after it says it was delivered I still don’t have it , told them on a email to contact the delivery company to ask them where they dropped the packages and no response from Sulfit clothing

24 September 2024
Unprompted review
Sulfit Clothing  logo

Reply from Sulfit Clothing

Hi There,

We apologise for missing an email. We get hundreds of emails everyday so we do apologise for this. Please can you email us again at support@sulfit.co.uk. If you have stated for the goods to get delivered to a safe place or somewhere else then it is down to you as the buyer.

Thanks
Sulfit

Rated 5 out of 5 stars

Great quality jeans

Great quality jeans, just bought my third pair, fit and feel of these jeans are perfect, so comfortable. Definitely my go to jeans from now on. Delivery is very quick as well.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Great product and outstanding service…

Great product and outstanding service from Sulfit. I already have several pairs of Sulfit jeans and this was my second pair of cargo pants, with free delivery in two days. Excellent design and superb fit. Will probably be back for more!

26 September 2024
Unprompted review
Rated 5 out of 5 stars

High quality non-standard fit

I have made a few orders from Sulfit over the last couple years, and I couldn't be happier with the experience. The quality is great, and I’m particularly impressed with the fit. As someone who is 6'1+ with broad shoulders and a longer torso, I often struggle to find styles that are comfortable and fit right. But, everything I’ve ordered so far, like the summer jackets and t-shirts fit really well. I highly recommend Sulfit for anyone looking for stylish options for guys that are a bit taller than average or work out regularly.

25 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look