Nice place - but busy - Nice employees in general Super breakfast buffet And lunch / dinners Only at the pool side not helpfull. Only spanisch language speaking No balls( even soft small ones... See more
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I have bought two suits and some shirts from Suitopia - one tuxedo and one white linen summer suit and I couldn’t be more satisfied with the results. From designing the suits the way I wanted th... See more
Company replied
Company are now named Hockerty based in Switzerland which has terrible reviews. Customer service is all automated so you never have contact with a human. I asked for a refund they said they would hono... See more
I got the complete wrong suit who obviously was for another customer. Everyone can make mistakes but its how they try to make up for that mistake that counts. I have not yet been offered any form... See more
Company details
Written by the company
Suitopia offers custom fit clothing for any style, shape, size or age. The selected garment is tailored according to your individual measurements and is one of a kind. This means we have zero stock inventory and that each order is made upon request. Gone are the days with over production and unnecessary textile waste. Our mission is to produce wardrobe classics and favourites that last decades rather than seasons, with an honest production chain that doesn’t compromise the future for coming generations. Suitopia was founded in 2006. Since then we have dressed celebrities such as Phil Collins, been costume designers for movies such as the Hunger Games and now have more than 100 000 registered customers.
Contact info
Stockholm, Sweden
- info@suitopia.com
- suitopia.com
3.5
Average
848 reviews
Hasn’t replied to negative reviews
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The suit is of very nice quality
The suit is of very nice quality, nice fabric, nice finish. I went for a mid-price fabric. Had some issues with my jacket but, providing all the right information, the support service (thanks Sofie!) has been very very helpful and supportive, even providing a free remake. They provided advice along the way and helped tailor made the remake of my jacket.
If I had to give constructive suggestions:
- keep the customer more in the loop when the order moves from production to shipment (a week before you receive the tracking feels a bit long);
- in terms of user experience, when you visit the orders page, you get a thumbnail picture of a garment which is not your specific order, but a generic one, a bit confusing.
But this are minor things. I'll enjoy my suit!
Thank you very much :)
14 April 2022
Reply from Suitopia
Hi Alessandro! Thanks for your rating and review - we'll definitely take your feedback into account in our never-ending quest of improving our customer experience. Your double-breasted suit came out great - you look SO dapper in it! Hope you'll get to enjoy many great memories of wearing your perfectly fitted suit.
We have ordered a suit with pants for…
We have ordered a suit with pants for my son. It looks brilliant. Both the suit and the pants perfectly fit him. Suitopia has exceeded our expectations. Thank you so much! Strongly recommended!!!
11 April 2022
Reply from Suitopia
Thanks for your rating and review! We are so happy to have brought yet another perfectly fitted suit to a satisfied customer!
purrfect fit and fast shipping
31 March 2022
Reply from Suitopia
Thanks Didrik for your rating and review!
Production and shipping were a little…
Production and shipping were a little bit slower than anticipated, although the tux fits excellently and came in great condition.
30 March 2022
Reply from Suitopia
Hi Calvin and thanks for your review! Shipping is one of the things we can not control and current situation in the world unfortunately makes it a bit unpredictable. We are happy to hear that you have a perfectly fitted tux to wear!
Quality and efficiency
A really good guidance on measurements, fast production and order delivery. I'm very happy with the quality of the product and I will order more from Suitopia in the future.
29 March 2022
Reply from Suitopia
Thanks Michael for your feedback! We take pride in always trying to deliver perfectly fitted garments to our customers. Hope to speak to you soon again!
Happily suited up
The suit fit perfectly and I'm very happy with my purchase. My suit came long before my shirt, I think it must have been forgotten somehow, but when I contacted customer support I got help quickly and my order was express sent just a couple of days later. I got 50% of on the missing order, and 50% of my next purchase. I will definitely be ordering again!
15 March 2022
Reply from Suitopia
Hi Iselin! We are glad that everything were sorted out in the end - talk to you soon again!
Reply from Suitopia
Thanks Theo for your rating and review!
Reply from Suitopia
Hi Orlin and thanks for your rating and review! We hope that you will get many happy memories in your custom fit garments.
fantastic quality, great service but Weak lapel
It was fast and the quality of the suit is fantastic!
I have a minor problem I chose the “wide lapel option. And I’m not Shure if i got the wrong option or if the option is way to small.
So, fantastic service, great quality but really weak lapel.
15 February 2022
Reply from Suitopia
Hi Antonio, thanks for reaching out! We would happily look into your wide lapel and see what might have happened, so please drop us an e-mail and let us know. The sturdiness of the lapel also depends on the fabric itself.
Reply from Suitopia
Hi Philipp! We are not sure what might have gone wrong with your order, but have contacted you per mail in order to investigate further.
Best,
Sofie
Quality suit made and delivered…
Quality suit made and delivered quickly. I had an issue with the fit of the waist coat which was remedied quickly and easily. Great service!!
12 February 2022
Reply from Suitopia
Thanks for your rating and review! Glad you enjoyed our services!
This is the 1st time I have had a…
This is the 1st time I have had a tailor made suit. I was amazed at how many measurements to take, but it was completely worth it. I even sent 1 measurement wrong and they sorted that straight away. very pleased with the product 👍🏼
12 February 2022
Reply from Suitopia
Haha, it surely is a lot of measurements but time well spent for nailing that perfect look and fit!
Good quality, good price
The suit is of good quality, price was great and tailored to specification! Delivery time was as predicted. Thumbs up!
5 February 2022
Reply from Suitopia
Thanks for your feedback! Don't forget to stay updated for our upcoming happenings by subscribing to our newsletter!
Best,
Sofie
Great fit and quality
Great fit and great quality of the fabric. Got help from a tailor collaborating with suitopia to take the measurements and he was very good as well.
25 January 2022
Reply from Suitopia
Thank you Sebastian for your kind words! We hope you will experience many great memories in your perfectly fitted suit!
Best,
Sofie
Reply from Suitopia
Hi Nicolas and thanks for your rating and review! We are happy to have delivered yet another perfectly fitted suit!
Best,
Sofie
This is my third Suit from Suitopia
This is my third Suit from Suitopia, My first one was a fantastic fit on the second attempt, The second one is just wearable on the second attempt and this one is ok. I feel you are paying alot of money and the product is not as good as it could be.
10 January 2022
Reply from Suitopia
Hi David and thanks for your feedback! I am sorry to hear that you only feel that your second suit came out wearable and the third one ok. As you know we are always striving for perfectly fitted suits to our customers and go above and beyond for that. This all seem to be covered by our Perfect Fit Guarantee and we would of course want to help you achieving this. We have reached out to you by e-mail and hope to increase your satisfaction!
Best,
Sofie
Perfect fit and fiber.
5 January 2022
Reply from Suitopia
Thanks for your review! We pride ourselves to keep our promise of perfectly fitted garments to every customer.
Wishing you a great start of 2022!
Best,
Sofie
Satisfied again!
Good quality, fit, delivery and price! I have done several purchases and will surely order again!
1 January 2022
Reply from Suitopia
Hi Lars and thanks for your rating and review! Let us know next time you order and we might be placing a little present with your next order!
Best,
Sofie
Great service and process
Great service and process. Looking forward to more products making us look and feel great.
20 December 2021
Reply from Suitopia
Hi Eli and thanks for your review and the photos of you wearing the suit. Y o u really look like the 5 star you are in it!
Wishing you a Merry Christmas and a Happy New Year!
Best,
Sofie
Order issues and I am chasing them down…
Order issues and I am chasing them down to fix it. 3rd emails with one response.
16 December 2021
Reply from Suitopia
Hi Hunter! We have an ongoing conversation where we replied to your first e-mail just a couple of hours later. The two later e-mails consisting with the photos are currently in line for review with our claims department and we will get back to you shortly!
Best,
Sofie
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