Sufitravelandtours Reviews 

132
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, outstanding patience, and genuine dedication when helping people arrange their travel plans. Many travelers note how extremely friendly and supportive the agents are, making every single interaction remarkably pleasant and completely stress-free. People note that booking flights and hotels is handled smoothly, with dedicated representatives going above and beyond to assist clients even outside normal working hours. Consumers deeply appreciate the prompt communication, reliable guidance, and exceptional overall top-notch customer care provided throughout the entire travel journey from start to finish.

What people talk about most

Staff

People report positive experiences with staff, praising agents for their exceptional professionalism,... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the helpful staff and... See more

Customer service

Clients share positive opinions on customer service, highlighting agents who are helpful, patient, and... See more

Booking process

Users describe positive interactions with booking process, highlighting efficient assistance with flights and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Muhammad Shahzad is an excellent and highly professional travel agent. I booked both tickets and hotels through Muhammad Shahzad, and everything was delivered smoothly. The quality of his services is... See more

Rated 5 out of 5 stars

Dear Sufi travels I wish to use this opportunity to display a satisfying approach working with your client; Muhammad Shazad. Shazad is very nice and respectful all through these moments of flight boo... See more

Rated 5 out of 5 stars

Muhammed shazhad, is really a avery profitional, young man with fantastic customer service, paciente and kind. It was possible to help even after is closing time Mr Muhammad shazhad as epend extra h... See more

Rated 5 out of 5 stars

I had a beautiful relaxing holiday all credit to Rose Miller at Sufi Travels. She arranged the bookings and flights as well as the checking in at various airports. I really commended and appreciated... See more


Company details

  1. Airline Ticket Agency

Written by the company

Sufi Travels is Best Travel Agency in the UK. We provide fast, quick and reliable services e.g, Cheap Flights, Hotels, Umrah Package etc.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(132)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zeeshan has been very helpful and…

Zeeshan has been very helpful and pecient with me and my family through out with my last minute changes and cancellations he was very professional and I really do appreciate all he has done for me and my family.Always want to make sure I'm satisfied with the service he is offering us. Thank so much keep up the good work that you are doing.God bless you.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful

It was a great experience with wonderful staff named David from Sufi Travel and Tours.A very professional person.I do not regret having collaborated with him.I highly recommend for everyone to contact him because the service is fast and safe. Thank you for everything once again David.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

First time travelling by myself.

First time travelling by myself.
The service from Sam was excellent.
He was patient, caring and very informative.
I am not confident with online and computers.
His assistant /correspondents with me on the computer and email was of distinction.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services

Excellent services from Sufi travel and tours and Sam Peter have been so helpful throughout the whole process of booking for me. At same time he has been updating me on everything ,he also made the booking process much easier for me

20 June 2024
Unprompted review
Rated 5 out of 5 stars

I want to give my heartfelt special…

I want to give my heartfelt special thanks for the service i got from this company through Frank Tyler.He guided me throughout till i got a very cheap ticket. I wish if all your staff is like the one who helped me because he helped me beyond expectation.Keep it up .Thumps up to you

29 May 2024
Unprompted review
Rated 1 out of 5 stars

Be careful before you deal with these…

Be careful before you deal with these people. They’ll convince you that you can carry forward your reservation money to your next booking because once you change your ticket then that’s when they’ll start talking about this and tht about airline. My advice. You get a good deal with them go for it but don’t let them convince you about holding your money.
They’re super friendly until they get your money and then they’ll tell you about policies and all

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Sam Peters one of best the representatives…

Sam Peters one of the representatives was very patient, professional and understanding. He communicated clearly and succinctly at every step of the process therefore eliminating any room for errors.
I will certainly be booking more holidays with Sufi Travels and Tours. Even my friends and families have expressed positive interest to use Sufi Travel and Tours and have asked if Sam Peters can be their representative to maintain consistency.

Well done for a professional work done Sam Peters.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

I started with phone call for trip to…

I started with phone call for trip to kenya and uganda for 14 nights 3 months ago.
I was dealing with Mahek. She was amezingly good at sorting out our prices to booking flights. She was always very polite and willing to help all the times.
When it came to do visa for all. Saad in visa department done every thing so proffetionally. All in all they both made my group booking so smooth. Mahek also help me check in too.
Brilliant service at all time.

6 January 2024
Unprompted review
Rated 4 out of 5 stars

Executive Treatment

Was refered to Sufi travels & tours by a dear friend and fell into the hands of Saad. The best decision ever, that i made on bringing my 3 boys 14yrs,12yrs and 6yrs. The first day i talked to Saad, he assured me to "NOW relax". For sure,i did. He literally carried all the burden.His communication till the end was impressive- with me, my sister in Zimbabwe, who was to take the boys to the airport and with the children themselves. I remember Saad had to go for me to Qatar office at Heathrow, to sort the paper work.My money was inadequate for my 6yr old boy's escort fee, he simply covered for me and i repaid the next day. He was in touch 24/7,explaining and updating.My wife and i are really happy clients.I strongly recommend. that whenever, you think of travelling,...Sufi is the way to go. Bravoo Saad.

4 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look