Re: order #SY4047LC SD-45S2 Many thanks to Ms. Miya Chen. She has been extremely helpful and thorough efforts to resolve all the issues with our SD-45S2 system, which unfortunately had various pr... See more
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Order few body shaping machines, process was smooth and delivery to UK was very quick, even arrived one day earlier! Tested one machine and all works as expected, second machine yet to be tested. Very... See more
Truly amazzinggg customer service. Responds extremely quickly. After I received my item, they texted me to just make sure everything was working properly, which no company I have ever needed a replace... See more
I ordered an S-Shape machine and I was pleasantly pleased with the customer service experience. My questions were answered in a timely manner and my machine arrived fairly quickly (about a week maybe... See more
Company details
Written by the company
SHENZHEN SUREBEAUTY E-COMMERCE CO is located in Shenzhen, China. We are a professional beauty equipment manufacturer with our own factory. We can provide you with the most direct service, the latest technology, and the best price. In 2019, we established the website Suerbeatyonline.com, and our brand "Suerbeaty" was successfully registered in the United States in 2020.
Contact info
China RM406 Blvd,ZhongXing Industry City,Chuangye Road,Nanshan,Shenzhen Guangdong CHINA, 518054, ShenZhen, China
- 86-18124023623
- support@suerbeatyonline.com
- suerbeatyonline.com
Hasn’t replied to negative reviews
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good support fast delivery
9-in-1 Beauty Machine MS-21S9S
I totally agree with the other 5 Star Reviews of the excellent customer service provided by Miya. She always responded promptly to any questions or issues that we had in a most pleasant, courteous and professional manner. She takes customer support to another level.
Miya kept us well informed and updated on some manufacturing and delivery delays. She also provided the links for a pdf user’s manual and for the various videos for the operation of the machine, as well as a course of action when we thought we had an issue with a head. In the end, there was no issue.
Though time will tell how well the 9-in-1 Beauty Machine MS-21S9S actually performs, it certainly appears to be a quality and well-built machine, besides looking very nice. It was well packaged and received in working condition.
I ordered 4 electrical devices from…
I ordered 4 electrical devices from them and they refused to include a manual. All electronic devices come with a paper physical manual included. They didn't have it. I would not trust them. They were quick to dismiss me. Cancelled my order then begged me to remove my review.
Review for 9-in-1 Facial Machine (SY4850LC)
I’m truly impressed with the 9-in-1 facial machine SY4850LC. It’s a powerful, professional-grade device that delivers a wide range of skin treatments in one compact unit. Each function works smoothly and effectively, making it a fantastic addition to any spa or esthetic practice.
What stood out even more was the customer service — they responded to my email extremely fast, answering all my questions clearly and professionally. I really appreciate how supportive and responsive the team is. Highly recommend both the machine and the company behind it!

Reply from suerbeatyonline.com
Excellent service
I ordered two machines and they came very fast! Will definitely use this vendor in the future. Thank you for excellent customer service!

Reply from suerbeatyonline.com
Great communication
Great communication, products, prices and super fast shipping. Thank you!!

Reply from suerbeatyonline.com
I am a service provider and have been…
I am a service provider and have been receiving all of my equipment from them for about 7 years now. Good quality, long lasting, and whenever I need a replacement on an item. I always receive it and it is shipped in a timely manner

Reply from suerbeatyonline.com
After I ordered a part ( who was broken…
After I ordered a part ( who was broken in my machine), Miya reached out to me, making sure I was ordering the right part.
I definitely recommend them, they are efficient and very professional
Thank you again so much Miya for your customer service and your professionalism

Reply from suerbeatyonline.com
Miya support was the reason I decided…
Miya support was the reason I decided to bought my cavitation device. She was super helpful. So far no complaints about my purchase.

Reply from suerbeatyonline.com
I definitely recommend themIt is satisfying to do business with them
I definitely recommend them, they are the best. If there are any errors, they resolve them immediately and that is important for a customer to be happy and satisfied with the product we bought.

Reply from suerbeatyonline.com
Great
Great, fast and friendly service. Will be able to assist with all inconveniences as efficient as possible. Definitely recommend sure beauty service to anyone!

Reply from suerbeatyonline.com
Excellent communication
Excellent communication on purchase and delivery of the product. Heads up to Miya for great post sale communication.

Reply from suerbeatyonline.com
Insurance policy
My machine was having a problem and when I reached out to them they walk me trough all the process and send me a new item right away will definitely be buying in the future from this site when I upgrade on a new body sculpting machine thank you 🙏

Reply from suerbeatyonline.com
Fantastic company to deal with and has…
Fantastic company to deal with and has a great variety of products with complete descriptions. Their prices and shipping are also outstanding.

Reply from suerbeatyonline.com
Trustworthy company
I know how scary it is to buy from a company you are not familiar with , but sometimes you just have to take your chance. So I took mine with this amazing company! I felt like I could trust them because they are very on top of things. Their customer service is beyond Amazing! I received my machine and with my logo in like a week and a half ! They also have group chats to help us! Theyre looking for influencers too , and I was one of the lucky ones that was approved and they will gift me a machine value of $400 in exchange for a video! This will be the second machine I have from them! Miya and selina are super friendly and helpful!

Reply from suerbeatyonline.com
Really great customer service and…
Really great customer service and technical support. 100% recommended

Reply from suerbeatyonline.com
Amazing amazing
Amazing amazing. I definitely recommend to anyone looking to buy a cavitation machine

Reply from suerbeatyonline.com
Great customer service
Great customer service. Very attentive and very helpful and nice. This company definitely has a loyal customer and it’s me. They work with your needs and make sure you’re always satisfy! Thank you.
Excellent customer service
Excellent customer service! Ive had to replace 2 different parts and both times the experience was great. They wefe quick to reply and quicker to replace . Always kind and helpful.
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