Substack Reviews 

We had medium, now we have substack.. Less of a product doesn't exist.. I refuse to use this unless being paid dearly to use it. I hope you paid all your writers dearly, because no one of technical skills will voluntarily share their words on this scammy website.

F*** Substack. I had a newsletter which I had spent weeks building up. But when I tried to change the email address, it disappeared from my account and I never got any notification about the new one. I've completely lost all access to my newsletter. I'm utterly distraught.
There is no public forum, and the Customer Service NEVER responds to emails. I cannot describe how much I hate Substack – . Try Beehiiv or other solutions instead, rather than let these guys throw all of your hard work in the toilet.

They found my email (probably in Facebook contacts) and subscribed to their newsletter WITHOUT KNOWING ME!

For such a great platform it's a shame their customer services are by email only with no guarantees of reply and no means to contact them by telephone for urgent matters. Response rate to my emails has been around 60%-70% since I joined them.

Substack created an account with my email address without my permission. I login to this fake account and deleted it. It was deleted. Substacke created another fake account with my same email address again next day. I login and wrote to support to ask to delete it and not to create again. It indicates support will response within 48 hours. Several days pass by, but no one response to me at all - they still keep the fake account. I won't give any star to this company.

I had a paid subscription to a substack blog. I'm an elderly woman, a bit outspoken but not rude or mean, so imagine my surprise when I tried to comment on a blog only to have a little red typed message pop up telling me I have been suspended from commenting for 30 days. No reason given. Really, what did I say to cause this? Why are there no rules regarding how bloggers can treat their paid subscribers? I'm hurt and confused that I would be treated that way. Substack needs to have some kind of rules regarding how paid subscribers are treated.

Terrible customer support. They weren’t able to reply for almost 48 hours and didn’t even get the issue right. My follow up email to their response is now again unanswered for 24 hours. Also, a basic subdomain change breaks your access to your publication via your writers dashboard!? I thought they’d do better. Consider alternatives if you can

Wish I could give a 0 stars review.

I set up a perfectly nice substack, to help people really. It was randomly blocked by substack.

I appealed and got an email saying "we've determined that your publication is in violation of Substack's Content Guidelines and will not be reactivated."

No explanation, no ability to discuss/appeal just rubbish. Wont even give me my subscriber list.

Most people overlook the terms of service, yet breaching them could lead to immediate account termination. The unfortunate consequence is that all the hard work and trust you've invested can vanish in an instant. Consequently, dedicating time to this platform becomes futile when transparency is lacking, and there's no opportunity to resolve issues.

As a writer, I published several articles on Subtack. To my surprise, despite being live, my articles can never be found when using search engines!!!
Even when I type my name and the title, the article never appears in Google search results!
I would not trust until I see my articles in search engines or get a logical answer from the company. Nothing should block my posts

Website content not indexed. Removed my ability to post new content. Rather not use the platform than go through the hassle of getting in touch with them. I had just starting using it.