Subsistenceed Reviews 

75
•
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the products are very useful, beautifully designed, and match the online descriptions provided by the store. People also appreciate receiving helpful tracking updates throughout the process, noting that many packages arrive neatly packaged and ready to use. Though some customers experienced significant delivery delays, packages occasionally took a very long time to arrive from overseas locations. Others noted frustrating issues with incorrect clothing sizing, poor product quality, missing parts, or unhelpful customer support responses when requesting assistance. A few individuals expressed strong concerns about never receiving their items or encountering difficulties when trying to get refunds.

What people talk about most

Product

Users describe ambiguous interactions with the product, as some consumers received items that were cute, very... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praised the great... See more

Order

Reviewers express deep disappointment regarding order experiences, highlighting severe delivery delays,... See more

Quality

Customers had ambiguous experiences with quality, as reviewers praised refreshing items, great designs, and... See more

Website

Clients share negative opinions on website, noting it is difficult to navigate back to advertising and find... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took longer than I expected to receive the order, but I did appreciate receiving frequent shipping updates. It arrived neatly packaged in perfect condition. The hat itself is very cute, but I have... See more

Rated 4 out of 5 stars

I am hoping it does help with my electric just to longer to get the items.

Rated 4 out of 5 stars

Item received. Idk if it worked but I did run it through the washer. Probably did. I only do one load of laundry about every 8 or so days so my huge Maytag is in great condition. I only gave it a 4 ra... See more

Rated 5 out of 5 stars

Very nice experience i have had. Communication was huge with this company They provided tracking all through out the process until delivery. It was much appreciated. The outcome is a beautiful eye lin... See more


Company details

  1. Clothing Store

Written by the company

Welcome to our store! We are a global e-commerce platform specialising in delivering high-quality, unique products right to your doorstep.


Contact info

3.0

Average

TrustScore 3 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(75)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam! I have never received my order. Customer service lies about my order, I can’t get my refund.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT! Stay Away from this company. Subsistenceed has Chinese courier Mark your package as delivered and it is not delivered. I never received my package and they never helped to solve the problem. I have now done my research and have found many others like my situation. Consider yourself warned I wish I knew this before.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

I would NOT recommend this company for…

I would NOT recommend this company for one second. They are scammers, they sent me an entirely wrong order, after waiting over a month. When I contact their customer support, they offered me $5.00 in compensation on a $50.00 dollar order, claiming it would be too expensive for me to send the items back. I would never have ordered the garbage they sent to me, not by a long shot. I will be fighting this with my bank as being fraudulent, but in the meantime, I want others to BEWARE of this company! They are not to be trusted! And if I could give "no" stars I would. Your company is despicable.

27 July 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality

Bad quality. The product doesn’t fulfill their claims at all, their saving on materials and quality makes final products lack the desired look that they advertise.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Don’t trust this company

Don’t trust this company. My invoice had one dollar amount, but they billed my credit card another amount. After a month of waiting email shipping update, the email said delivered but I never received it. I went back and forth with customer service with no help or solution. I disputed the charges with my bank and at least got my money back. Don’t trust this company. -(

10 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered silk flowers from Subsistence…

I ordered silk flowers from Subsistence June 7th 2025. First of all they charged me $20.71 more than they were supposed to and it was a hassle trying to get it back. Then it took 31 days to receive my order. When I did receive it, there were many flowers and branches that had fallen off when I opened the package. Now I’m finding flowers that have blown off in my yard and the edges are unraveling. Not impressed.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Unhappy Plant Buyer

I am giving them a 1 star, but truth be known they deserve no stars. Customer service people must be ignorant or play at being stupid. I have been trying to get across to them that the package that was delivered to my home wasn't what I ordered. So, I give them proof of the company it came from in a picture and a different tracking number from their. Still they insist that I got my package. Offered me $5, 8. No I want my full refund. But, after reading some of your reviews this is money I have lost...I guess

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible product!

Terrible product!! It is a scam!!
Do not buy it!! The customer service is non existence, I keep on asking for the return label for a refund and there is no answer, terrible company!!

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible product and extremely bad customer service.

This company sell a product called Body Perfector.
It is absolutely terrible.
It looks like zinc sitting on your skin.
I bought two different colours in my first order to make sure I at least bought the correct colour for me, but neither colour looked good.

The product is like a waxy paint.

Not nice at all.
I asked to send the product back and they wouldn't let me.

They asked me fir photos of the product and barcodes from both packets, which I gave them.
Then they agreed I actually bought their product, which cost me $51.44 USD and refused to give me the return address.

They insisted that the postage would be too costly and so offered me to keep the product which is unusable and give me $5.

When I asked for the return address, they then offered me $8. No address given.

This business is a scam.

The product I purchased was unusable and I was refused the right to the return address.

I'm pretty sure its because they are not actually in the US where they say they are.
Don't waste your money buying from this store.

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy anything from this company

Don’t buy anything from this company! Ordered items told one price on order but debit card was charged $20 more. No phone number to call. Support emailed and said it would take 2-3 days to resolve. Don’t trust this company have yet to receive refund or order. RIP off company!!!!

26 April 2025
Unprompted review
Show reviews in all languages. (75 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look