Subdial Reviews 2,237

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff. Many people appreciate the competitive pricing for both buying and selling watches, and the overall user experience is frequently described as seamless and efficient. The products themselves are often noted for their excellent condition and accurate descriptions. However, some customers also noted an occasional issue with receiving a different watch model or size than initially described.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Product

Users describe positive interactions with the product. Many customers express delight with their watch... See more

Price

People report positive experiences with price, consistently finding fair and competitive offers. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to sell my watch and asked a well known watch seller and buyer a price they offered me a figure and told me if it wanted servicing or anything the price would come off that figure I was not th... See more

Rated 5 out of 5 stars

Really superb experience of trading in and looking to boost from their fantastic watch collection. Wanted to drop off in person but need not have worried for next time via insured courier. Felt... See more

Rated 5 out of 5 stars

I have both bought or sold a number of watches with Subdial over the last couple of years. They keep in contact throughout the process and transactions are quick. Unlike many watch sites, they provi... See more

Rated 5 out of 5 stars

Another watch from my collection sold via the consignment service at a better net price than I would have got as a private seller. Subdial really takes all the hassle out of trying to sell a watch you... See more


Company details

  1. Watch Store
  2. Online Marketplace

Written by the company

Subdial is a home for watch enthusiasts to discover, manage and trade watches. We're turning the traditional dealer model on its head: our network-powered trading model allows users to take control of the collecting journey by accessing a global network of watches that aren't on the public markets.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

EXCELLENT

EXCELLENT. Very efficient and professional. Subdial offer great prices for sellers (unlike some who get you interested with a higher evaluation, only to lower it once the watch arrives, not naming names, but let's put it this way, it's something you do outside when the weather is nice, and the other one is Finding Nemo. It shouldn't be hard to work out. I will always use Subdial, best watch dealer in the UK!

1 April 2026
Rated 5 out of 5 stars

Excellent 5 Star Service

I purchased a Panerai from Rob yesterday. Watch looked in magnificent condition. It was a quick & easy transaction. A pleasure to do business with Subdial & I will definitely use again.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Subdial is fantastic, I would purchase from them again

Subdial was fantastic to deal with. They replied promptly to enquiries, and were very helpful in their responses and ongoing communication. The watch I purchased arrived immaculately packaged, and was in even better condition than the listing description. They made my first experience of buying a luxury watch even better than I thought it would be. I would definitely purchase from them again.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Traded in a watch for an upgrade.

I have used Subdial before, so I knew that I was dealing with a very professional company and I knew that I could trust them with my watch that I traded in. After they inspected my watch I had the money that they initially offered, no trying to knock the price down. 3 days later my new Rolex was delivered and was exactly as described. Definitely would recommend. Thank you to Alex.

17 March 2026
Rated 5 out of 5 stars

Bought and sold from Subdial

Bought and sold from Subdial. Professional, pure class. Responsive, and very warm. When a bunch of watch lovers run a watch operation, you’ve struck gold.special shout out to Zach!

20 March 2026
Rated 5 out of 5 stars

Highly recommended

Highly recommended. I received a very fair offer for my watch. A courier came to collect it, and less than 48 hours later I received payment. Excellent communication, a simple and straightforward process.

20 March 2026
Rated 5 out of 5 stars

Fantastic

Fantastic! Competitive offer, quick and easy valuation process. Collection was efficient (& fully insured) and they paid fast too!

20 March 2026
Rated 5 out of 5 stars

Thanks for your service.

Thanks for your service.
The transaction was professionally in the extreme.
I will be delighted to deal with your organisation in the future.
I hope my watch goes to a good home !
All my regards and respect.
John

17 March 2026

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