I return muy buy sending by ups but…
I return what i bought sending by ups but they never return me money. First, told me lies and after i return my bought , they never answer my claims and mails. False
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Written by the company
Collection d'exception
Taie d'oreiller • Masque en soie • Masque de nuit ... 10 000 clients satisfaits ! Livraison Gratuite.
Nous utilisons uniquement la meilleure soie disponible sur le marché !
Studio Soie : Entreprise française, stock à Lyon !
Découvre notre gramme :
• Masque en soie : 3 Plis, Visage Fin et Le Masque
• Taie d'Oreiller en Soie 22MM

77 RUE JACQUARD, 69004, LYON, France
Replied to 38% of negative reviews
Typically takes over 1 month to reply
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I return what i bought sending by ups but they never return me money. First, told me lies and after i return my bought , they never answer my claims and mails. False
SCAM!!! Ordered a silk Kimono set... received Polyester.. Contacted their support - they told me they would solve the issue - asked me to send pictures... I did - twice... but no further response from them. Stay away from this company. Spend your money elsewhere...
Stay away from this company!! It’s a total scam!! I ordered a scarf for my wife for around 50 Euros.
A week later a recieve a notification in my post app saying I have an incoming item from AliExpress and when it arrived it turned out to be my StudioSoie scarf which they also agreed that it was.
The same scarf costs 3 euros an AliExpress!!
So stay as far away as you can from these scammers!!!

Reply from StudioSoie
Update: Order came 23 days later, and it is 100% polyester made in China. This vendor is scam, do NOT fall for it like I did.
Update: almost one month later, still nothing!
It’s been 8 days since I ordered and there is absolutely no update on my order ever since. They don’t respond to the chat, emails, instagram messages. I don‘t know how I am going to get my money back now.
If you don’t want to flush your money down the toilet, don’t order here.
PS another customer on Insta shared that they haven’t replied to her for 1,5 months - still no order, no money, and absolute silence from the vendor.

Reply from StudioSoie
I guess I have to make another review for them to answer any of my emails about the refund. I have sent them over 20 emails about the return of a single product. If thats the case for all the customers with a single product of yours, I can not imagine what is going to happen if they order multiple too. Lets hope they see this and answer. Imagine having to do that.... shame
Studio Soie sent me a damaged scarf and lots of unwanted gifts with it such as a pillow case and scrunchy?! which I did not need. I wanted a good undamaged scarf. To be able to change it I would have to send it back at my own expense. So it would mean I pay for their mistake! Not worth the hassle if they do not take care of the customer. I suggest you buy elsewhere.

Reply from StudioSoie
I really like the products but the standard face mask is way too big, I would suggest buying the smaller one.
Magnifique et noble matière que la soie ! Finition impeccable. On respire beaucoup plus naturellement. Bravo et merci.
super la sensation de la soie on a l'impression de ne pas porter de masque
très beau
Le masque est conforme à la description et léger... ça nous change de ces fichues muselières made in china...
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