One of the best companies I ever…
One of the best companies I ever interacted with.
12 April 2025
Unprompted review
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Company details
Written by the company
At Studio98, we believe business growth and positive impact go hand in hand. Since our founding, we’ve partnered with clients to increase revenue, streamline operations, and create meaningful change, not just in business, but in life. Our work spans strategy, consulting, web development, and custom software, always delivered with a results-based, relationship-driven approach. We take pride in doing what we say we will do, building trust through consistency, transparency, and measurable outcomes. Through our AI division, Studio98AI, we help companies embrace the future of work with practical automation, custom AI agents, and enablement programs that save time, reduce costs, and free teams to focus on what matters most. We design AI not as flashy toys, but as business tools that integrate seamlessly into daily operations. Every partnership with Studio98 is built on the same foundation: integrity, innovation, and a relentless commitment to our clients’ success.
Contact info
611 S Fort Harrison Ave, 33756, Clearwater, Canada
- +17272192132
- info@studio98.com
- studio98.com
3.4
Average
2 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Billed for services not provided
We experienced ongoing billing for website hosting services that, were not actively being used. Our website had been moved to a different provider after a security issue several years ago that they were unwilling to help with. We believed all services with this company had been transitioned at that time.
When the charges were recently discovered and questioned, we learned the billing continued due to an internal account status that was never formally canceled, despite the website no longer being hosted by them. Communication over time was unclear, and different information was provided by different contacts, which contributed to the confusion.
While the account has now been canceled, no refund was offered for the period in question. We encourage other businesses to carefully review contracts, billing terms, and cancellation requirements to avoid similar situations.
16 December 2024
Unprompted review
Reply from Studio98
Thank you for sharing this feedback. We genuinely apologize for the frustration and confusion regarding your billing; it is never our intention for a client to feel caught off guard by ongoing charges.
While we understand your website had been moved, our hosting subscriptions are set up as active service agreements where digital resources and infrastructure are held in reserve for your account. Because these resources remain allocated and secured until a formal cancellation is processed, billing continues to ensure those assets aren't interrupted or lost.
We truly regret that there was a breakdown in communication or any lack of clarity regarding the status of your account. We are taking your comments to heart and will be reviewing our internal processes to ensure our team provides clear, consistent guidance on how to fully close an account when services transition.
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