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Review summary

Created with AI, based on recent reviews

Considering 3,275 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the pricing of products, finding them to be reasonable and offering good value for money. Many also highlight the quality of the items received, often noting that they meet or exceed expectations. Reviewers appreciate the ease of ordering and the variety of products available. However, some people were dissatisfied with aspects of the delivery service, citing issues with charges, damaged parcels, or incorrect items. There are also mixed opinions regarding product descriptions and the overall quality of some items, with a few customers reporting receiving faulty or ill-fitting goods.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Product

Customers had ambiguous experiences with product quality and condition. While some reviewers praise the... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the easy ordering process, fast delivery,... See more

Price

Users describe positive interactions with price, frequently highlighting reasonable, affordable, and even... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing items as excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more

Rated 5 out of 5 stars

I easily found what I wanted on the website at a reasonable price. Good that they give many options of delivery, I chose DPD next day, package arrived around 3:30 next day, so all good. The shoe b... See more

Rated 5 out of 5 stars

Needed some reasonably priced jeans as on a weight loss journey and didn’t want to spend masses in between sizes. Very pleasantly surprised at the quality of these jeans they are as good as much more... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Buys

Always able to find what I am looking for and at a great price. Also I am always kept informed of my parcel delivery every step of the way.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Damaged item and terrible refund policy

I ordered a kettle which the delivery driver left in the communal hall. I work from home and he made no attempt to deliver it and it was damaged, Studio acknowledged it was damaged but want me to return at my expense for a refund. Think twice before ordering from them

23 March 2026
Unprompted review
Rated 4 out of 5 stars

Iv shopped with studio for a good 30…

Iv shopped with studio for a good 30 years now, it's easy to find what you want, they have some really good deals... Iv had some real bargains over the years and would never stop shopping with them. Payments are easy and you can choose a payment that suits to your budget. The only reason I gave 4 stars is because of deliveries, I ordered a Hoover twice and both times it got lost in transition and if I hadn't of contacted studio about it, I would never have known, no updates or nothing about it, also deliveries can be quite lengthy on occasion. Customer service was excellent with the online bot and sorted my problem out, so very good service. I've recommended friends and always will.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order tried to cancel the…

Placed an order tried to cancel the next day before item was dispatched. Unhelpful company and would not give me any option to cancel my order or help. Said I had to wait until dispatched then wanted to still charge me for the £50 delivery and a cost to return the item - complete scam for getting money

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Studio…

Quick delivery and packed the package up really well. You can pay straight away or you can pay alittle each money month.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

I have used Studio for many years now and have always founds their products value for money. No problems at all with ordering, products arriving on time. I am a very happy customer.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

The items i ordered were delivered within a couple of days, very quick service.
My courier delivered my parcel earlier than expected, fortunately my husband was in to receive it, the items i ordered were good and there will be no returns.

14 April 2026
Unprompted review

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