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Review summary

Created with AI, based on recent reviews

Evaluating 3,201 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and the good quality of the products they receive, often noting that items offer excellent value for money. Many find the ordering process straightforward and appreciate the promptness of deliveries. However, some people were dissatisfied with aspects of the delivery service, citing issues like damaged packaging or items not arriving as expected. There are also mixed opinions regarding product descriptions and the overall condition of some received goods, with a few customers reporting items that were not as listed or arrived broken.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. Many customers praise the speedy and prompt... See more

Product

Reviewers highlight ambiguous aspects of product quality and condition. Many consumers praise the good... See more

Order

Consumers have mixed experiences with ordering. Many reviewers find the ordering process easy, with some... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the great prices, bargains, and... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good all arrived very quickly and in good order. However if I want/need to return anything it’s now more of a pain because I have to go online etc etc instead of having the ability to tick the item I... See more

Rated 4 out of 5 stars

Easy to order, good communication and delivery quicker than expected. Have dropped one star due to the box being damaged but thankfully product inside was fine, unsure if this happened with courier…

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Easy to order, delivery explained in understandable English. Quick acknowledgement of order and informed of it's progress. Price wasn't bad either.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Was looking to buy a Garden Corner Sofa…

Was looking to buy a Garden Corner Sofa and emailed from Studio website to ask whether the item has removable zipped covers as not stated on website. After 2 emails, first one not answering my question was given and yes and no answer, I replied saying thank you for your generic response and again sent the link and description of the item, the second reply stated "we are unable to verify". Why they have an option to ask questions about an item when they either can't be bothered to find out is of no use and appalling Customer Service

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely 💯 pathetic company

Absolutely 💯 pathetic company. Ordered a sofa the box was ripped and the sofa ripped. Attempting to get hold of a studios representative is impossible. Sadly, bought a bedroom set in flat pack and one piece was broke in half, again impossible to contact but they provide a number for the ombudsman??? … will not be ordering EVER again. The order states they sent sports equipment lmao it was furniture….clueless

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Useless purchase & terrible customer service

Purchased a vacuum cleaner from Studio set it up went to use it on bedroom carpet and it was useless so I put it back in the box and paid for a return
Returns department said it’s been used so they won’t accept it well obviously I used it that’s how I know it doesn’t pick up
Tried to contact Returns dept but they don’t have contact with customers so they’re sending the vacuum cleaner that doesn’t pick up back to me

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I bought shoes online for my nephew and…

I bought shoes online for my nephew and they arrived really fast and in good condition. I have shopped from Studio for many years now and love the many choices and quality of the products at affordable prices. I would definitely recommend Studio to anyone looking for quality, and the sales are always great 😊

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Good items, great discounts and when i've had to, great customer service, never a problem so but solved sooo many (gift wise) for over 30yrs, Thank You Studio

25 March 2026
Unprompted review

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