Not fit for purpose. Rented an apartment through this platform for our son in Marseille. The upstairs tenant caused damage through a shower leak and neither Studapart or the landlady took responsibili... See more
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See what reviewers are saying
The staff were very friendly, professional, and cooperative throughout the entire process. Special thanks to Serge for being supportive, clear, and very helpful, as well as to Guillaume for his assist... See more
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As an international student,I needed shared apartment to book months before my arrival but most of the rooms were not available when I needed it. Studapart helped me by giving me available room every... See more
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The customer support, listings, navigation, everything is top tier for me. The only issue is too many problems on the site. But they are quick to solve usually under 24 to 48 hrs but still i would... See more
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Company details
About Studapart
Written by the company
Créé en 2014, Studapart est une plateforme de réservation de logements en ligne qui rend la location plus simple et humaine, quelle qu’en soit la durée. 🏘️
Chaque matin, on se lève pour développer une culture commune aux loueurs et aux locataires : le mieux loger !
Vous cherchez un logement ?
Découvrez Studapart
Vous souhaitez savoir si votre école ou université est partenaire ?
Découvrez nos écoles partenaires
Vous cherchez un locataire ?
Découvrez Studapart
✔️ 1ère plateforme de location de meublé
✔️ + de 18 000 réservations chaque année
✔️ +60 000 propriétaires
✔️ +200 000 logements
✔️ Disponible en France, Bruxelles, Madrid et Barcelone
✔️ Ouvert à tous (pas seulement aux étudiants)
✔️ Partenaire de plus de 170 écoles
✔️ Composée d'une équipe de +70 passionnés
✅ Pas de Garant ? Studapart peut se porter Garant pour tous les locataires !
Merci pour vos retours d'expérience ! C'est grâce à vous que nous pourrons nous améliorer et faire connaitre Studapart.
L'équipe du mieux loger
Chaque matin, on se lève pour développer une culture commune aux loueurs et aux locataires : le mieux loger !
Vous cherchez un logement ?
Découvrez Studapart
Vous souhaitez savoir si votre école ou université est partenaire ?
Découvrez nos écoles partenaires
Vous cherchez un locataire ?
Découvrez Studapart
✔️ 1ère plateforme de location de meublé
✔️ + de 18 000 réservations chaque année
✔️ +60 000 propriétaires
✔️ +200 000 logements
✔️ Disponible en France, Bruxelles, Madrid et Barcelone
✔️ Ouvert à tous (pas seulement aux étudiants)
✔️ Partenaire de plus de 170 écoles
✔️ Composée d'une équipe de +70 passionnés
✅ Pas de Garant ? Studapart peut se porter Garant pour tous les locataires !
Merci pour vos retours d'expérience ! C'est grâce à vous que nous pourrons nous améliorer et faire connaitre Studapart.
L'équipe du mieux loger
Contact info
75003, Paris, France
- contact@studapart.com
- studapart.com
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID IT
AVOID IT. You loose your money and time.
They charge 390€ per nothing.
Most of apartments are not available.
Lease contract terms are not sent till you pay. Once you pay of you dont agree with contract terms you loose the money.
Nobody replay to your complains and dont return the money
4 October 2024
Unprompted review
Reply from Studapart
Bonjour,
Nous sommes désolés de lire votre expérience et comprenons votre frustration. Studapart est une plateforme sécurisée qui met en relation locataires et propriétaires, avec des frais et conditions clairement indiqués avant toute confirmation de réservation.
Notre équipe support est disponible à tout moment via le chat ou par e-mail pour vous aider, et les remboursements sont effectués lorsque les conditions prévues sont remplies. Si vous pensez qu’une erreur s’est produite dans votre dossier, nous vous invitons à nous écrire à contact@studapart.com
afin que nous puissions l’examiner et trouver une solution équitable.
Nous restons engagés à garantir la transparence et à améliorer continuellement l’expérience de nos utilisateurs.
L’équipe Studapart
Great platform
This is one of the few platforms where I got an answer from the landlords when I tried to contact them. Although non of them approved me to become their tenant, I had an excellent experience with some of the Studapart employees who tried their best to find an accommodation for my stay in Paris. Shout-out for Kevin! The only thing I disliked is the high price of the reservation and the guarantee provided by the platform (700€ in total). Anyway... I guess you just don't go living in Paris if you are poor.
8 September 2025
Reply from Studapart
Merci pour votre avis qui nous va droit au cœur.
First time user of the platform
First time user of the platform and it was easy and simple to use and navigate. Having all the services in one platform. I was receiving prompt message for guidance and i also received prompt response on my chat box messages.
14 September 2025
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
Brilliant amazing and such a beautiful…
Brilliant amazing and such a beautiful house with all the facilities so goood. We liked this place a lot.
3 September 2025
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
Barely responding with invaluable information on urgent issue
Very short and not informative responses from studapart customer support. Provides very little information and only responds once a day when the issue is very urgent. Not helpful, had to fix all the issues myself.
3 September 2025
Reply from Studapart
Bonjour,
Nous sommes sincèrement désolés que votre expérience avec notre service client n’ait pas été à la hauteur de vos attentes. Votre retour est très important et nous allons le transmettre à notre équipe afin d’améliorer la réactivité et la qualité de nos réponses.
N’hésitez pas à nous recontacter directement contact@studapart.com afin que nous puissions vous accompagner au mieux.
L’équipe Studapart
Trust especially for safe places for young students
Safe. Many scam websites, so you know you are secure.
2 September 2025
Unprompted review
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
unexplanable fee reduced
i m the landlord, one year ago i had no issue to let our property out and receive my rent. this year, they reduced half rent for some fee which i m not aware without any explanation. this is unacceptable. very disappointed ! c est de l arnaque !
1 September 2025
Unprompted review
Reply from Studapart
Bonjour ,
Merci d’avoir partagé votre expérience. Nous comprenons votre ressenti et souhaitons vous apporter quelques précisions.
Nous avons récemment revu notre modèle de rémunération afin de continuer à vous proposer un service de qualité, dans un contexte de concurrence accrue. Jusqu’à présent, le service était entièrement financé par les frais locataires. Désormais, des frais de service sont déduits du premier mois de loyer, uniquement si vous trouvez un locataire via Studapart.
Ces frais varient selon le montant du loyer et la durée de la réservation, ce qui explique pourquoi nous ne pouvons pas communiquer un montant fixe en amont. En revanche, toutes les informations liées à ces changements ont bien été communiquées et un rappel est également affiché avant chaque réservation.
Nous sommes bien sûr à votre disposition pour vérifier ensemble le détail de votre dossier et répondre à vos questions. N’hésitez pas à nous écrire à contact@studapart.com.
Nous espérons pouvoir clarifier la situation et regagner votre confiance.
L’équipe Studapart
Auto-renewal trap. Proof ignored.
I asked Studapart to stop auto-renewing a “guarantee” after I moved out. I provided clear written proof. They kept copy-pasting the same script and demanded only three “acceptable” documents, refusing equivalent evidence from the landlord himself. Auto-renewal first, customer care last. First, do not use them and even if you do, disable auto-renew immediately; they will scam you. I feel tricked, stonewalled, and ignored.
Edit/ reply to Studapart: I sent multiple emails, but my issue is still not resolved. I just want to cancel the autorenewal of the Studapart guarantee. Can you please do that?
29 August 2025
Unprompted review
Reply from Studapart
We are sorry to hear that your experience with us has not been positive.
We understand your frustration regarding the automatic renewal and the handling of the documents you provided.
We want to clarify that our goal is always to handle each request fairly and in accordance with our procedures. We regret that our communications may have given the impression that your evidence was not taken into account.
To resolve your situation, we encourage you to contact our customer service at contact@studapart.com. We remain available to find an appropriate solution.
They charged me a 219€ hidden fee!
They charged me 219€ as an "acompte" without telling me they were solely studapart fees, they instead told me they were part of the total fees requested by the apartment so I paid it thinking I'm paying for the apartment while I was instead paying their fees. They should have told me before hand that this was the case and I wouldn't have paid.
25 August 2025
Unprompted review
Reply from Studapart
Thank you for sharing your feedback. We are sorry to hear that your experience with us has not been positive.
Please rest assured that our fees have never been hidden. It's clearly stated that fees are charged at the time of booking in our Terms of Use for tenants, available here : https://help.studapart.com/en/articles/835170-terms-of-use-tenant-using-the-studapart-platform
If you have any further questions or need assistance, we suggest that you contact our customer service department at contact@studapart.com.
Hilary from Studapart platform is…
Hilary from Studapart platform is amazing 🤩. Thank you so much for understanding!
28 August 2025
Unprompted review
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
Scam
They tried to charge the guarantee, even after I told my landlord to send them the certificate of leaving.
26 August 2025
Unprompted review
Reply from Studapart
We're sorry to hear about your experience and thank you for bringing it to our attention. The guarantee is designed to protect both tenants and landlords, but it should only be activated under specific conditions. If you informed your landlord and the certificate of departure was sent, this may have been a misunderstanding or delay in processing.
We’d like to look into your case to clarify what happened and ensure everything is resolved correctly. Please feel free to contact our support team ( contact@studapart.com) with your booking reference so we can assist you as quickly as possible.
Efficient
Efficient, I had one month to find a place to stay before my contract was finished, and I found an room in 3weeks, I had all the documents for it, I think that was the key factor. Btw did not pay for the verified mark to be ahead in the list. Just letting y'all know!
24 August 2025
Unprompted review
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
Problem with listing, but swift help
I had a difficult experience with Studapart and the rental agency (COLOCATÈRE) connected to this platform. I want to advise other students, especially international ones, to be cautious. I booked an apartment in Reims and paid the reservation fee through Studapart, secured the mandatory guarantor fee through SmartGarant (another partner of theirs), and signed the contract and paid the first month rent in advance as well as the deposit.
But when I arrived on August 20 with all my luggage, I found out that the apartment was undergoing renovations and was uninhabitable. Furthermore the apartment listing did not correspond to the reality. I contacted Studpart, first via their Chat AI bot, and then human support. It took 1-2 days to resolve things and they were actually very helpful. I was fully reimbursed for the fees I had incurred. Now I need to look for another place to live. But at least Studapart took their work seriously and made sure I got help when I found myself in a vulnerable situation.
20 August 2025
Unprompted review
Reply from Studapart
Bonjour ,
Nous sommes sincèrement désolés d’apprendre que votre expérience avec Studapart et l’annonce de l’agence Colocatère n’a pas été à la hauteur de vos attentes. Nous comprenons parfaitement votre frustration face à cette situation.
Pour clarifier les faits, vous nous avez contactés le 20 août, et votre demande a immédiatement été prise en charge par notre équipe. Après vérification, nous avons traité votre dossier et confirmé que vous seriez remboursé. Nous tenons à nous excuser pour les désagréments rencontrés et pour le délai nécessaire au traitement de votre remboursement, qui peut parfois prendre quelques jours en raison des procédures administratives et bancaires.
Chez Studapart, nous nous efforçons de garantir la fiabilité des annonces et l’assistance de nos utilisateurs, et vos retours nous aident à améliorer nos processus pour éviter que ce type de situation ne se reproduise.
Nous vous remercions de votre patience et restons à votre disposition pour toute question complémentaire via notre support client.
L'équipe de Studapart
Bad company and email herassment
Bad company, bad service, no human interaction.
I paid for the guarantee as well as booked my appartment on studapart. The appartment was dirty and smelled like urine on arrival and studapart did not care or help me in any way - I even got to pay the cleaning when I moved, even though it was better than arrival... Do not use Studapart.
When my awful experience was over and I found an appartment outside this horrible website, they sent me 120 emails to renew my guarantee and would not stop this herassment. Do not use Studapart....
EDIT: The Studapart comment say they care... They do not. I have contacted them multiple times with little help. They didnt do anything about a ruined appartment or that they herassed me by email. Do not trust them and do not use them.
21 August 2025
Unprompted review
Reply from Studapart
Bonjour,
Merci d’avoir pris le temps de partager votre expérience, même si nous sommes sincèrement désolés d’apprendre que votre séjour ne s’est pas déroulé comme prévu. Ce que vous décrivez ne reflète en aucun cas le service que nous souhaitons offrir à nos utilisateurs, et nous comprenons parfaitement votre frustration.
Nous regrettons profondément que l’appartement n’ait pas été dans l’état attendu à votre arrivée et que notre équipe n’ait pas pu répondre efficacement à votre situation. La propreté et le confort des logements sont des priorités pour Studapart, et nous prenons très au sérieux tout retour de ce type.
Concernant les e-mails pour le renouvellement de la garantie, nous comprenons que la fréquence ait pu être excessive et nous allons veiller à ce que les communications futures soient mieux adaptées aux besoins de nos utilisateurs.
Nous vous invitons à nous contacter directement à contact@studapart.com afin que nous puissions examiner votre dossier et trouver une solution satisfaisante. Votre retour est essentiel pour nous améliorer et éviter que ce type de situation ne se reproduise.
Encore une fois, nous vous présentons nos excuses pour cette expérience et espérons pouvoir rétablir votre confiance en Studapart.
L'équipe de Studapart
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
Thought it was great
20 March 2025
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
scam
Such an awful company. My friend and I booked an apartment and we did everything that was required by Studapart. However, the landlord tried to scam us. From the beginning, we signed the Studapart contract for 6 months and everything was going smoothly until the owner of the ad sent us his own contract, completely changing the deal and asking us to sign for one year. Of course, we refused because there’s no way we can afford to pay rent for a place we won’t even be living in for half of that time. We asked Studapart for support and a refund, but they basically said they couldn’t do anything. I’m very upset — they should have more control over this. I mean, even in the apartment listing the minimum rental period was 6 months. I have already spent €1,600 on this, and now I have no place to stay even though I’ll be arriving in just a few days.
19 August 2025
Unprompted review
Reply from Studapart
We are truly sorry for the situation you’ve encountered, and we fully understand how frustrating and stressful this must be, especially with your arrival approaching.
At Studapart, we do everything we can to ensure that listings are accurate and that the agreed rental conditions are respected by both parties.
If a landlord imposes new conditions that were not included in the listing or in the contract signed via Studapart, we strongly encourage tenants to notify us immediately, which you clearly did. We’re sorry if our support did not meet your expectations in this case. We would like to review your file more closely to understand what happened and see what we can do.
Please contact us at contact@studapart.com, including your full name and the details of your reservation. This will allow us to escalate the matter to the appropriate team and support you as best we can.
Your feedback is valuable, it helps us improve the experience for all our users. We truly hope to find a solution.
Kind regards,
The Studapart Team
good
It was good but because I’m going to study only for a semester in France, almost all the landlords rejected me.
10 August 2025
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
We’re happy to hear you had a good experience overall. We understand that finding accommodation for just one semester can be challenging, as some landlords prefer longer stays.
We recommend that you persist and submit multiple requests you will eventually succeed. And if you need any assistance, we suggest that you contact our customer service department at contact@studapart.com.
Exceptional Support and a Smooth Experience with Studapart
I had a great experience with Studapart! They were very helpful and responsive every time I reached out. I was regularly updated via email about new postings, and they always referred options according to my budget. The payment process was transparent and easy, and I received all the proof documents, like certificates, immediately after making the payment. Thanks to their support, I found the perfect place to call my home away from home.
10 August 2025
Reply from Studapart
We are really grateful and appreciate you taking the time to share your rating with us.
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