StubHub International Reviews 

Had 5 tickets for Harry Styles, sold 4 no problem, 5th for sale + also on Ticketmaster, sold a n both formates same day, TM does t give you option to decline sale so I immediately cancelled StubHub then I’m getting charged nearly £60 due to sale not going through. Ticket was only on sale for £80 anyway and price I paid was £145. Made contact with StubHub 3 x times still had no response after being told it would be escalated. Have since now been contacted by StubHub via Juan Carlos M who was very helpful and apologetic on the matter and gave good understanding for selling going forward with some resolution to the matter which gave more comfort going forward to use StubHub again.

Got my ticket on time and all went perfect !!

Never brought re-sale tickets before. Slightly anxious due to stories online and from friends. Used Stubhub due to its garantee and using ticket master exchange. Prices didnt seem overpriced. Tickets arrived early and all was good

Everything went well. Had the best time at the concert thanks to stubhub <33

I cannot recommend StubHub based on my experience.

I purchased a ticket for the BTS concert in Munich ), but the entire process was incredibly stressful. Until shortly before the event, I had no certainty that my ticket would actually be delivered. I had to contact customer support multiple times, repeatedly asking them to follow up with the seller, yet I mostly received generic responses and very little reassurance.

Because I could not trust that my ticket would arrive in time, I felt forced to purchase a backup ticket from another platform at my own expense. No customer should have to spend additional money simply because they cannot rely on the service they already paid for.

Although I eventually attended the concert, it was only after days of unnecessary anxiety. I later submitted a formal complaint, and while StubHub apologized for the poor handling of my case, they refused any form of compensation, stating that it was against their policy.

The FanProtect Guarantee gave me very little confidence when I actually needed support the most. A guarantee should provide peace of mind, not days of stress and uncertainty.

This was my first experience with StubHub, and unfortunately it will also be my last. I hope the company improves its customer support and communication so that future customers do not have to go through the same experience.

My payout for a sold ticket is completely stuck "In Review" on business day 9 after the event. The event is over and the tickets were successfully transferred. However, StubHub International has locked me out of any real customer support. The telephone hotline is down, emails receive automated bounce-backs, and Facebook messages are disabled.

I have all transfer proofs ready. Release my money immediately!

We were able to get great tickets to the BTS concert in Munich. The tickets came the day of the concert with no stress. We were able to experience an amazing event!

Warning! Not serious company. Difficult to stop information and leave Stubhub. No info in mails or on website how to leave and stop info. Serious companies do not operate that way. Do not trust!

It was very easy to buy a ticket for a Chemical Romance concert from Stubhub although pricey it was worth it as it was an eighteenth birthday gift. The Stubhub customer service was very helpful when I called them a few times to double check on things. The tickets arrived ontime, actually one day earlier which was reassuring. Would definitely use again.

They don’t pay on time. The deadline to process my payment has passed and they don’t answer my emails. They don’t follow up my support tickets. It’s a lot of money they are holding from me.

Customer service! My representive went above and beyond! Unfortunately a hour prior to the start of concert the reseller had not sent my tickets so I had called to submit a claim and almost gave up attending. In the end, thanks for the diligent work of my customer service representive, he was able to reach out to the reseller and have him send our tickets. His actions ensured that a 10 year dream came to fruition.

At first I was very skeptical to buy tickets off of StubHub so I contacted them before I did. The person I talked to was very helpful and provided me with the information I asked for. As scared as I was to get the tickets, I was reassured about the whole process. I‘ve heard about other people that haven‘t had the best experience but it went smoothly for me.

second time i’ve used stubhub and i’d highly recommend it to anyone the pitbull concert was incredible! smooth transfer with tickets

absolutely diabolical website

was so easy to tell you'd get scammed and I had no shock that I did.

thankfully the purchase was extremely light and I can use my bank to dispute the fraudulent activity!

They won't even send me an email regarding my contact to their customer service.

Ididn’t receive my tickets for Bruno Mars Madrid although I had bought And payed for them

I rallye liked the fact i got the tickets
But the fact that idk if i'll get them 2 dans before the show is stress full specially bécasse i needed to book a flight even if i didn’t know if i'll get the tickets

UPDATE: SEE REPLY FROM STUBHUB! THEY NOW WANT ME TO EMAIL THEM WITH INFORMATION (WHICH I HAVE DONE BUT CAN'T SEE THE POINT NOW AS THE TIME HAS PASSED....) SO THEY CAN 'RESOLVE' IT! WHAT A JOKE! THEY WEREN'T INTERESTED IN RESOLVING ANYTHING WHEN WE DIDN'T GET OUR TICKETS FOR A CONCERT IN ANOTHER COUNTRY! WAS JUST TOLD THE SELLER 'DIDN'T HAVE THE TICKETS TO GIVE US' AND THAT THEY COULDN'T OFFER AN ALTERNATIVE EITHER, ONLY A REFUND! YES OK I HAVE BEEN REFUNDED FOR THE TICKETS, BUT WE HAD ALREADY WASTED NEARLY £2000 ON GETTING & STAYING THERE!!

We bought tickets to see Rod Stewart in Valencia on 30th June (reluctantly bought from Stubhub as it was the only place we could get 4 tickets together which weren't restricted viewing). Paid well over the odds and the seats weren't even that good but never mind, when you're a fan you do these things! Booked flights, hotel, parking, transfers etc. Stubhub said tickets would arrive by 28th. They never came. We were flying out on 29th PM, so I phoned Stubhub 7am (as soon as they opened) and was told they would contact the seller and get back to me. By 10.30 I had heard nothing, so phoned them again only to be told the seller didn't actually have the tickets to send! They also said they couldn't provide an alternative, and could only offer a refund! So basically we had spent a couple of thousand £ for nothing! Absolutely disgusting company, I would advise anyone to NEVER use them.

Bought six tickets two months before an event said I would not get tickets till about a week from event had to travel overseas for event was hounding them three days before the event because we hadn’t received our tickets. They said they’ll show up 12 hours before the event got an email saying tickets we’re not coming and we would get a refund talking to their help team for the whole day trying to sort this out as we travelled overseas for the event. They said they had over sold the event even though they had tickets on there site for sale they would not give us any tickets. Terrible people to deal with.