Strumace Reviews 

Ordered on 27th December, received nothing. Emailed customer service, no response. Got delivery notification on 6th January, but for the last 5 days, tracking has said it’s not been received. Emailed on 8th asking for a refund (as they’d marked it dispatched when it hasn’t been), no response.

It’s now 11th jan, 2 weeks after order placed, no item and no response

It’s either a scam that they don’t send you the product or it’s a scam they tell you 1-5 days for shipping

Edit: I did end up receiving the mouse pad. It was nothing special really, certainly not worth the wait. I also ended up seeing the same design on aliexpress for significantly cheaper. It ended up arriving 17/01 after I ordered it on 27/12

And I couldn't be more grateful. After about 4 weeks the mousepad came in.

Let me start by saying, I already had a mousepad that I didn't mind using so for me I really wasn't in a rush. But I had another winner sending me messages every week asking me if I had heard anything and honestly if he didn't reach out, I wouldn't have messaged Strumace as soon as I did.

The person behind the Strumace account was very kind and usually got back to me within 24hrs, so I can't really complain about the customer service. And they sent a Free mousepad during the holidays, I can't imagine how busy it must have been for them.

The mousepad: Beautiful. Almost exactly as pictured but you don't see the smoothness of it through the photos. My mouse glides across the pad, I would say it's more of a "speed" mousepad. It's also super thick and has some really nice stitching. Its well worth the wait.

Hopefully Strumace fixes their shipping because these pads are really nice, and they don't break the bank.

Oh, quick edit, my shipment came overseas. I'm in the US, east coast, if that helps.

SCAMMED my kid out of his xmas money.
Hope they're proud of themselves.

I have placed my order on the 9th of december and ever since I have only received one email regarding my order, it was 3 days after the first email regarding the confirmation of my order.

Now the shocker comes when I saw that the website offers a 1-5 days free shipping.

And another thing that had shocked me is that the email they sent me regarding the parcel was through parcelhub and that website too gave me 3 updates that were made in the same day as the email.

From the other reviews I have looked at they have only responded to the 5 star reviews and one review mentioned that they received the package after making the 1 star review. Hope anyone else has a better experience but as of yet I declare this a scam on my part.

Placed an order over a week ago despite the mixed reviews, with an email stating that it would be processed and shipped within 1 - 5 days.

I have received absolutely zero correspondence, despite sending two emails asking for an update.

Terrible customer service, and at this point in time they've effectively robbed me.

Avoid, Avoid, Avoid.

I ordered a mousepad from them over 2 weeks ago now and was told 2-4 working days, nothing has arrived and yet the courier has even marked it as delivered, when I asked the courier where it was I was lead back to strumace who have not responded to a single email even after almost two weeks since my initial inquiry. I'm reporting them to trading standards as well as my bank for fraud/scam.

I ordered 1 custom mousepad order #6978 it's been 3 days i sended 3/4 emails no awser the last one was requesting a refund, still no awnser i get no awser of the company to try to solve it!!!!!

update: It's been 7 days still without any awser what a great company!!!

update: ordered on 5/11 now it's 19/11 got 1 email saying my order is on way, when i did emailed probably 6/7 times asking how it was asking for a refund got no anwsers back...

update: 20/11 after all this time i got a awnser on my email saying that my emails went to spam what is likely possible , beacause it happen to me , mousepad it's comming so when it arrives il say something!

Edited: so the same day I wrote this review it arrived, they need to let their customers know progress and respond to emails but it does arrive.

original: Ordered over 2 weeks ago paid Express shipping and even tipped! Heard nothing ever since tried contacting them heard nothing in return trying to claim my money back, don't fall for this scam

Edit: it eventually arrived, but they should change their 1-5 day expected delivery on the website to around 2 weeks

Also customer service replies need to be improved to put people's minds at ease

Cannot fault the quality of the product though, very impressed

Original: As the other reviews say

Their website says 1-5 days for production and then the product will be shipped

I am now on Day 9 and no update, I have requested an update 3 days ago via email and not received a reply

I wouldn't waste your time with a company like this, it just causes unnecessary headache and worry that you've been scammed out of money

SCAM!! IGNORANT CUSTOMER SERVICE

Purchased a mat on the 23rd of April, 1-2 day delivery here I am 8 days later with no reply to my email I sent on the 25th and no indication its ever coming

Have raised a dispute with my bank and am seeking a refund, I WOULDN'T touch this company with a 10ft pole.

Delivery took 12 days in the end. I wanted to change my address and so I emailed them. Response took 4 entire days. I kept checking my order and it stayed the same. Another 4 days later I see the orders been processed but the address is seemingly the same. Because of this I was forced to pay custom charges. Then I saw that instead of changing my address they just combined them. Not joking. It just read like this Shipping to “(Old Address) Address 1 Address 2 (new address).” I was able to update it through my postal service. They ghosted me the first sign of an issue. Last email helping me was April 24th and it is now May 1st. If you don’t want a headache don’t order from strumace.

I Orderded a custom XL Mousemat for a gift and not only did it come within the indicated time, it arrived early!
The quality of the mat itself is top tier, and you'd expect to pay a lot more for quality like this, and the print (as it was an image i uploaded to their website) was sharp, great colours and looked exactly like the preview image.

I had to contact customer services regarding my mat, as i was worried it would not turn up in time, and they were super-responsive & assured me that it would arrive on time - which it did!

You can totally order with confidence from Strumace - and i will be again!

Ordered a mousepad for a Christmas present. Order arrived within the expected time, but we weren’t home so the courier left the parcel in our recycling bin, and the parcel accidentally got taken by the bin men. Sturmace were marvellous and replaced the mousepad. I’m a very happy customer. Thank you Strumace.

I ordered a Jupiter Horizon 3XL mat as a Christmas gift but unfortunately received a completely different mat. I was promised a replacement, but it seems that this slipped through the cracks. After leaving this review I heard back, and a week later finally received the mat I ordered 8 weeks ago.

The quality of the mat is fantastic, and I am genuinely happy with the purchase now that I have it. Mistakes happen, but the company could really benefit from additional focus on it's customer support and communication, as unfortunately this seems to be a common theme across reviews.

This company is awful!!! They block your email when you contact them to try and find out where your product is, thats been outstanding over 2 months!!!

Clear to see they are spamming fake reviews as its funny how everyone is saying the same things. Then all of a sudden get loads of 5 stars in a very short time!! Maybe try contacting your paying customers rather than your friends to make fake reviews! will be contacting trust pilot and trading standards

The same experience as many comments here, I ordered a mousepad before Christmas, paid for express shipping and a month later have still received nothing even after contacting customer support.
Consider using a different custom print site as there are plenty better to choose from.

Received on time, lovely gaming mat purchased for my husband, over the moon with it.
Thank you Strumace!!

Fantastic Quality, quick turn around no complaints here. Highly recommended for anyone that wants a custom mouse mat.

Will be purchasing again.

Shipping was really quick and I’m really impressed with the quality! Would definitely recommend to anyone!

10/10 quality, fast delivery and easy website to use, the picture quality is amazing on them highly recommended!!!